Epicor ERP Reviews

User Rating

3.7/5 (Based on 855 Ratings)

Rating Distribution

Excellent
16.3%
Very Good
58.2%
Average
13.8%
Poor
5.8%
Terrible
5.8%

User Sentiments

Customization Options, Scalability, Reporting Capabilities, Ease of Use

Inadequate Customer Support, System Performance Issues, Software Bugs, Complex Implementation

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Review Summary

Overall, users appreciate Epicor ERP's robust features, customization options, and positive impact on business efficiency. However, concerns arise regarding its complexity, occasional glitches, and the need for extensive training. Users emphasize the importance of having a dedicated IT team and sufficient resources to ensure successful implementation and ongoing support.

Pros

Comprehensive and scalable ERP solution tailored for various industries, offering a wide range of integrated business modules.
Recognized for its customizable capabilities, enabling businesses to adapt the software to their unique requirements and processes.
Offers robust financial management features, including comprehensive reporting, budgeting, and forecasting capabilities, providing businesses with greater financial control.

Cons

Steep learning curve due to the complexity of the software, requiring significant training and onboarding time for users to become proficient.
Higher implementation and maintenance costs compared to some competing ERP solutions, making it a less feasible option for small businesses or those with limited budgets.
Limited integration options with thirdparty applications, potentially restricting the software's compatibility with other business systems and tools.

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Reviews

Kat P

May 17, 2023 Source: G2.com

"World Class System"

What do you like best about Kinetic?

It's easy to use, and the EUG discussions are helpful. The cnference is very helpful to guide understanding in modules and the path forward.

What do you dislike about Kinetic?

BAQs are challenging to build unless you have previous experience with report writing.

What problems is Kinetic solving and how is that benefiting you?

I used it in a previous position so I'm very familiar with it. We have not yet implemented at my current employer. Comments are a mix from both. Our current ERP system is going to be obsolete in the near future and was never set up or understood correctly for the supply chain. Same as with the previous employer. The benefit we will get out of it this time is proper use of the planning module. I've learned during this conference when we start implementation we will have access to that Epicor expertise so we have a better chance of implementing all necessary functionality and bringing efficiencies to the organization they haven't yet experienced.

Norman H

May 17, 2023 Source: G2.com

"Powerful, customizable & easy to use"

What do you like best about Kinetic?

Kinetic is an easily customizable ERP software that end users can quickly learn to use.

What do you dislike about Kinetic?

The tranistion to the Kinetic UX need a lot of improvement before our end users will feel they can be as productive as they are in the classic UX.

What problems is Kinetic solving and how is that benefiting you?

Accurate MOM and costing.

Charles S

May 17, 2023 Source: G2.com

"Flexible expandable supportable What more do you want?"

What do you like best about Kinetic?

The Kinetic product is flexible in handling our B2B ETO business ina field where every day and every dollar count; Kinetic helps us maintain our position as one of the best in the industry.

What do you dislike about Kinetic?

Kinetic has a few rough spots, but the product is solid, and the User support group and the case handling mitigates what few issues we've had.

What problems is Kinetic solving and how is that benefiting you?

Kinetic makes it easier to handle our manufacturing process. As and ETO we have a mix of on the fly and make to order parts that requires flexibility.

Christopher M

May 16, 2023 Source: G2.com

"Kinetic's a constantly evolving ERP solution that is able to adapt to our changing production needs."

What do you like best about Kinetic?

The evolving capabilities of Kinetic are useful in a dynamic manufacturing environment.

What do you dislike about Kinetic?

Some modules or entry forms will be updated to newer versions while the development tools that are needed to support them stay static or are slow to upgrade.

What problems is Kinetic solving and how is that benefiting you?

Tracking of production transactions, supply and demand needs of customers.

Jessica D

May 16, 2023 Source: G2.com

"Easy to use"

What do you like best about Kinetic?

Various modules that allow for use throughout various companies and their configurations.

What do you dislike about Kinetic?

Requires better features in scheduling. Not easy understandable when it comes to capabilities and the different functionalities of it.

What problems is Kinetic solving and how is that benefiting you?

I'm consultant. so it is not solving a problem for me.

Mauricio Adrian L

May 16, 2023 Source: G2.com

"Kinetic, one of the best ERP systems for your company"

What do you like best about Kinetic?

Kinetic is a solid product, really dynamic. You can trust the data. All products are, and modules are a perfect fit.

What do you dislike about Kinetic?

Sometimes the processes are hard to follow or many steps to accomplish the goal.

What problems is Kinetic solving and how is that benefiting you?

Getting all my companies data sitting on the same place

Jalon

August 5, 2021 Source: Financesonline.com

A software that you can rely on

PROS: After deploying the system, communication within our business has become more consistent and effective. We access most of our information from a single software solution, so everyone gets the same data. Although we still need to install an Office suite like Microsoft Excel, the software has recognized this and chose a reliable partner.

CONS: At first, finding the way around the software is quite overwhelming. There’s a ton of features and functionalities. There are a lot of things going on. We just do not know what to do first with all of the awesome things the product offers. It would be much better if the platform’s developers gave a clear instruction about how a certain action or setting works and their purpose.

Cecil

May 7, 2021 Source: Financesonline.com

Really helpful

PROS: The environment is pretty easy to navigate and I really like how the reports are structured. It's a little difficult to work in fragments with Epicor though. Once you set it up, the information that they ask you to input is up to the end of a work project.

CONS: I've encountered a few issues that hinder my work process. One issue that comes to mind is that the software translation does not always work. I also would prefer if the software didn't prompt me to input the data on work that I don't particularly want to work on at the moment.

Hipolito

May 1, 2021 Source: Financesonline.com

Innovative and Scalable

PROS: One of the best things about Epicor ERP is scalability. We have been using this software for a long time. As our business grows, our needs and requirements also grow. Epicor never fails to constantly help us with the business challenges along the way. They provide more features and more amazing product offerings. They never cease to improve their products, which is a great thing.

CONS: It is a challenge to keep up with the fast-changing Epicor ERP platforms. Sometimes, they even change product offerings frequently. There’s a time when they make changes in the Shipping software as well as APM-to-APR and we really had a tough experience. Staying up-to-date with any updates and changes in the software is not an easy thing to do.

Executive Sponsor in Railroad Manufacture

September 2, 2020 Source: G2.com

"VP of Operations"

What do you like best?

Flexibility, depth of coverage and usability

What do you dislike?

lack of support on more complex issues, easy issues are quick fix, but we have been around a while

What problems are you solving with the product? What benefits have you realized?

run whole business on the platform, excluding Accounting

Epicor ERP Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Epicor ERP?

Review Summary

Pros

Cons

Kat P

Norman H

Charles S

Christopher M

Jessica D

Mauricio Adrian L

Jalon

Cecil

Hipolito

Executive Sponsor in Railroad Manufacture

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

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