Emma Reviews

User Rating

4.3/5 (Based on 209 Ratings)

Rating Distribution

Excellent
57.9%
Very Good
26.8%
Average
8.1%
Poor
1.4%
Terrible
5.7%

User Sentiments

Excellent Customer Support, Ease of Use, Email Marketing Automation, Effective Email Templates

Limited Customization Options, Occasional Software Glitches, Slow Platform Performance, Tedious List Management

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Review Summary

Overall, users find Emma's email marketing capabilities, automation features, and ease of use to be its key strengths. They appreciate the user-friendly interface, drag-and-drop editor, and customizable templates. The platform's ability to segment customer lists, track campaign performance, and generate reports is also well-received. However, some users have reported occasional technical glitches, limited integration options, and a lack of advanced features compared to some competitors. They also suggest improvements in customer support and documentation.

Pros

Userfriendly interface: Easy to learn and navigate, even for nontechnical users.
Allinone marketing solution: Includes email marketing, automation, social media marketing, and analytics.
Integrates with leading business applications: Allows for seamless data sharing and streamlined workflows.

Cons

Limited reporting and analytics: Some users may find the reporting capabilities to be lacking in depth and customization.
Customer support can be slow: Some users have reported difficulty getting timely responses from customer support.
Expensive for some businesses: May not be suitable for small businesses or those with limited budgets.

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Reviews

Julie Hyland

October 15, 2024 Source: Trustpilot.com

Great customer service

The man who helped me listened to my issue and walked me through a solution step by step. it was patient as I wrote down the steps.

I have called the support line several times and always receive great customer service!

Sue Waiss

September 6, 2024 Source: Trustpilot.com

Thank you!!

Date of experience: September 06, 2024

Raymond

August 28, 2024 Source: Trustpilot.com

Erin stuck with me and the instructions…

Erin stuck with me and the instructions were clear which led me to success in my problem.

Ken Davis

August 21, 2024 Source: Trustpilot.com

Fantastic support

Fantastic support! Saved the day when I was on a tight deadline.

Janine Burke-Wells

August 9, 2024 Source: Trustpilot.com

Very helpful and knowledgeable staff…

Very helpful and knowledgeable staff saved me a LOT of work.

Nancy Valent

July 16, 2024 Source: Trustpilot.com

Nick is fantastic

Nick is fantastic. I stated my challenge and in 2 minutes, he provided a solution!

Stuart Morishige

June 27, 2024 Source: Trustpilot.com

The agent resolved my issue w/in 24…

The agent resolved my issue w/in 24 hours!

Vicki Hegedus

June 6, 2024 Source: Trustpilot.com

The person responding to my request was…knowledgeable and friendly.

The person responding to my request was polite, effective, and did a great job. It did take a bit of searching, however, to find the address to which I could send a request for support, as it isn't readily apparent on the site where it can be found.

Megan Roberts McDow

April 26, 2024 Source: Trustpilot.com

Commitment to get the job done

The customer service (Lane) agent was very friendly and committed to making sure the issue was resolved.

Diane

April 4, 2024 Source: Trustpilot.com

Great customer service help!

Easy chat with online help or since I needed extra help was only a phone call away and low wait time. Knowledgable and helpful in helping close out the process I needed to add with my email provider.