Ember Reviews

User Rating

4.8/5 (Based on 252 Ratings)

Rating Distribution

Excellent
93.3%
Very Good
2.8%
Average
1.2%
Poor
0.4%
Terrible
2.4%

User Sentiments

Excellent Customer Service, User-Friendly Interface, Comprehensive Financial Insights, Seamless HMRC Integration

Slow Application Performance, Buggy Transaction Review Process, Inaccurate Filing of Company Accounts, Significant Increase in Monthly Fees

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Review Summary

Ember receives mixed reviews from customers, with an average rating of 3.2 out of 5 stars. Many users praise the product's sleek design, ease of use, and ability to keep beverages at a consistent temperature. However, some reviewers complain about connectivity issues, battery life, and the overall durability of the product. Others express dissatisfaction with customer service, citing slow response times and a lack of resolution to problems. Despite these complaints, some users remain loyal to the brand, appreciating the convenience and functionality of Ember's products.

Pros

Effectively maintains desired temperature for hours.
Sleek and portable design for easy use on the go.

Cons

Battery life is limited, requiring frequent charging.
Only compatible with certain types of containers, limiting versatility.

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Reviews

EJ

December 10, 2024 Source: Trustpilot.com

Worth forking out for

Ember is so easy to use and the team is always brilliant when helping with any issues through Live Chat. Has made my life so much easier and they answer all my inane questions about taxes / helped me through some difficult financial stuff when I was struggling. A really incredible team!

Special shout out to Steve(n) - thanks for all the help, advice, and support.

Molly Wilson

November 23, 2024 Source: Trustpilot.com

Lost gift!

I recently lost something on one of the ember buses and the help getting it back was amazing! I forgot a vinyl record on a bus from Dundee to Glasgow and realised on another bus back home. When I realised I called Ember customer service and they got back to me quickly, efficiently and clearly. The customer lines were clear and they helped me get the lost property back into my possession. Lyndsey Mutch in customer service deserves nothing but the best!

stephen pollard

November 14, 2024 Source: Trustpilot.com

Been using Ember for over a year now…

Been using Ember for over a year now for my new and small business. The accounting team have been great and the software service is great and comes with regular updates that add more value. Theyve been with me from initial registration, through confirmation, setup of invoicing, book keeping, and just recently personal self assessment.

The online BOT and all the help files are very effective, clear and easy to understand, so self service feels quite empowering and when you need to get into deeper queries with the team about anything they are super speedy and helpful.

Cameron Adamson

November 5, 2024 Source: Trustpilot.com

Great Experience!

Date of experience: November 05, 2024

Desmond Miranda

November 4, 2024 Source: Trustpilot.com

Great service

Great service. Their customer service is quick and good.

Naomi

October 18, 2024 Source: Trustpilot.com

Help with mortgage application

I’m an Ember business accounting customer, and recently reached out to them for an accountants certificate for a mortgage application. The service was super fast with Steve going above and beyond to help us get the mortgage company what they needed as soon as possible. Would highly recommend.

Angelina Pischikova

October 2, 2024 Source: Trustpilot.com

Had a great experience with ember team…

Had a great experience with ember team helping me with filling the self assessment. Steven answered all my questions and helped a lot. Great service

Som Sinha

September 18, 2024 Source: Trustpilot.com

Great service

Great service, good value for money choice

Kookoo Climb

September 16, 2024 Source: Trustpilot.com

Great app for annual accounts and other…

Great app for annual accounts and other stuff. Easy workflow, very clear

Mr Brown

September 5, 2024 Source: Trustpilot.com

Excellent service and easy to use…

Excellent service and easy to use interface