eFax Reviews

User Rating

4.7/5 (Based on 1,916 Ratings)

Rating Distribution

Excellent
86.4%
Very Good
5.5%
Average
1.9%
Poor
0.6%
Terrible
5.5%

User Sentiments

Outstanding Customer Service, Knowledgeable Representatives, Quick Response Times, Efficient Problem Resolution

Difficulties with Cancellation Process, Inconsistent Fax Transmission Success, Occasional Spam Faxes, Outdated User Interface

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Review Summary

The overall sentiment towards the product is positive. Users appreciate its user-friendly interface, ease of use, and the range of features it offers, including faxing, scanning, and e-signing capabilities. It is also praised for its reliability, fast transmission speed, and strong security measures. However, some users have reported issues with customer support, occasional technical glitches, and limited integrations with other software. Additionally, a few users have expressed concerns about the pricing structure and the lack of a free trial or money-back guarantee.

Pros

Easy to use and navigate interface.
Reliable and secure faxing service.
Integrates seamlessly with popular business applications.
Competitive pricing plans.

Cons

Occasional technical glitches can disrupt faxing.
Limited support for international faxing.
Some users may find the pricing plans to be expensive.
Faxes can sometimes be delayed or lost.

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Reviews

M D

December 16, 2024 Source: Trustpilot.com

The services has been great for many…

The services has been great for many years, I just recently called to cancel my subscription, but only because my current job does not require faxing and the only other need for faxing was tax preparation. But the tax preparers have moved to secure upload links, no longer using fax. If you NEED faxing, incoming and outgoing, it's still very well worth it.

Dr Brian Martin Kennedy

December 16, 2024 Source: Trustpilot.com

Easy contact

Easy contact. Stefan was very kind and helpful.

Peter Tortorici

December 16, 2024 Source: Trustpilot.com

Helpful and prompt

Helpful and prompt - all one could hope for

customer

December 16, 2024 Source: Trustpilot.com

Megha was wonderful in helping me…

Megha was wonderful in helping me update our accounting and provided the best plans for our usage.

Theodore Toridis

December 12, 2024 Source: Trustpilot.com

Megha was EXCEPTIONAL

Megha was EXCEPTIONAL. She went out of her way to assist me. I was ready to cancel my service but decided to leave it open because of Megha, Very caring person.

Rhonda

December 11, 2024 Source: Trustpilot.com

Superb customer service experience

I do not use my fax account often, but when the need for fax arises, it is an emergency. Lack of access makes me frantic, so when I called for help today, I was like a crazy woman.

Megha went above and beyond to resolve my problem and to keep me calm while she did so. I was amazed at and grateful for her kindness and patience as we worked through the issues (all of which appeared to be my own fault).

Tech support sometimes gets a bad rap (often from me), but my experience today was perfect. If every representative were like Megha, I would never complain about tech support again.

JJ

December 10, 2024 Source: Trustpilot.com

My customer service rep was awesome!

My customer service rep, Iraia M.,was a total sweetheart! Helped me with all of my questions, very gracious with me throughout the entire process. She made sure I had all the info I needed. Honestly, if I was her employer, I would give her a huge raise! Thank you, Iraia!

Jim

December 8, 2024 Source: Trustpilot.com

Excellent service

Excellent service. Very knowledgeable. Very Professional. Very friendly and easy to work with. And this was all on a Sunday morning.

Johnkedrion Graves

December 5, 2024 Source: Trustpilot.com

Eveldina Z helped me and the customer…

Eveldina Z helped me and the customer service was beyond what I was expecting. I was walked through everything and even told what to look out for I really enjoyed this interaction and efax is one of the top companies for me. I will recommend it to everyone looking for an online fax company.

Peter Meisner

December 3, 2024 Source: Trustpilot.com

I was helped by Minh this afternoon

I was helped by Minh this afternoon. It all went smoothly, and he stayed with me to ensure that the instructions made sense to me and I was able to implement them. Just like it should be.

eFax Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use eFax?

Review Summary

Pros

Cons

M D

Dr Brian Martin Kennedy

Peter Tortorici

customer

Theodore Toridis

Rhonda

JJ

Jim

Johnkedrion Graves

Peter Meisner

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