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eClinicalWorks Reviews

User Rating

3.5/5 (Based on 299 Ratings)

Rating Distribution

  • Excellent

    28.1%
  • Very Good

    30.8%
  • Average

    18.1%
  • Poor

    10.4%
  • Terrible

    12.7%

User Sentiments

User-friendly interface, Comprehensive Functionality, Extensive Integrations, Cloud-based Accessibility

System instability (frequent crashes and freezes), Slow Performance, Poor Customer support, Non-intuitive Navigation

Do You Use eClinicalWorks?

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Review Summary

eClinicalWorks, a cloud-based EHR system, receives mixed reviews from users. While some praise its customizable features and user-friendly interface, others criticize its complexity and lack of intuitive design. Many users highlight the extensive training required to use the software effectively. Additionally, some reviewers mention issues with customer support, citing slow response times and a lack of resolution to reported problems. Despite these criticisms, eClinicalWorks is generally regarded as a comprehensive and robust EHR system capable of handling complex healthcare needs.

Pros

  • Comprehensive Features: eClinicalWorks offers a comprehensive suite of features covering medical records, billing, scheduling, patient management, eprescribing, and more.
  • UserFriendly Interface: The system has an intuitive user interface that makes it easy to learn and use, even for nontechnical users.
  • Customization: eClinicalWorks can be customized to fit the specific needs and workflows of different medical practices.
  • Integration: The system can be easily integrated with other software applications, such as EHRs, practice management systems, and billing systems.

Cons

  • Steep Learning Curve: Some users have reported that it takes time to learn and master the system's full functionality.
  • Technical Issues: Some users have experienced occasional technical issues, such as slow load times and system outages.
  • Cost: eClinicalWorks can be more expensive than some other EHR systems.
  • Complex Implementation: The implementation process can be complex and timeconsuming, requiring significant resources and effort.

AI-Generated from the text of User Reviews

Reviews
AB

Avi B

November 14, 2023 Source: G2.com
"Finest PMS/EHR we can have in the market"
What do you like best about eClinicalWorks?

Userfriendly, Easy access for all the information we can have at one place. It is easy for implementing into new practices and also easy to teach to the new people joining, Customer support is really enthusiastic and reachable always, I use this software daily because out practice uses software only for everything. There more than 10 features I like about.

What do you dislike about eClinicalWorks?

There is nothing to be disliked about eCW

What problems is eClinicalWorks solving and how is that benefiting you?

It relved many problems for our practice, Working on appointment scheduling, sending messages to patients, sending patient statments, working on acounts receivable and claims follow up, updating and maintaining patients account, keeping patient medical records, sending tasks to team members, pulling month end reports etc and meny more.

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TD

TINA D

September 21, 2023 Source: G2.com
"ecw rocks"
What do you like best about eClinicalWorks?

the ease of use. all the intigrations it has. everything all in one package that you would need to run a medical practice. i have used ecw since 2008, and i would recommend to anyone. implementation was streamlined. the customer support is always helpful. our office uses it for scheduling and billing and all aspects that you need in a practice.

What do you dislike about eClinicalWorks?

trying to move from the exe version to the web version, but that is just my issue, i have used the exe version for so long.

What problems is eClinicalWorks solving and how is that benefiting you?

helps when training new employees, very easy to learn. All the reporting options is a big help

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MA

Miguel A

September 14, 2023 Source: G2.com
"eclinicalworks is an awesome tool"
What do you like best about eClinicalWorks?

eclinicalworks is a very efficient tool since it has multiple functions that help with customer database

What do you dislike about eClinicalWorks?

at the moment there is no function on the software that I cannot dislike honestly

What problems is eClinicalWorks solving and how is that benefiting you?

it helps with the information of each patient, from personal information to insurance information all in the same software. no need to go back and forth with another program.

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Dj

Divyang j

April 20, 2022 Source: G2.com
"Best EMR for US healthcare professionals"
What do you like best about eClinicalWorks?

Eclinicalworks is cloud based EMR model which provides End End solution right from registering patient appointment , progress notes to ordering medicine and at last submiting claims

What do you dislike about eClinicalWorks?

Its UI is not user friendly sometimes Exe gets stuck

What problems is eClinicalWorks solving and how is that benefiting you?

Patient appointment , Check-in Chrck out , ordering medicine from the pharmacy , its a cloud based approach which solves many problem. It is also available on Web , IOS and mobile app

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AU

Anonymous User

January 6, 2022 Source: G2.com
"Very helpful and intuitive EHR software!"
What do you like best about eClinicalWorks?

eCW is super intuitive and I love the customizations and how you can access from a protected browser. For a hybrid work schedule, this has been immensely useful.

What do you dislike about eClinicalWorks?

I dislike that some of the customizations I would like are not available. Additionally the button icons are not always intuitive until after you are oriented to the interface.

What problems is eClinicalWorks solving and how is that benefiting you?

It helps immensely for interdisciplinary patient care and to be able to quickly and efficiently document health records and interactions. For at home work, this was also very important after telehealth appointments.

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AU

Anonymous User

September 15, 2021 Source: G2.com
"Ecw ehr"
What do you like best about eClinicalWorks?

This EHR is very easy to use. Searfor records n saving them is easy.

What do you dislike about eClinicalWorks?

Having to disconnect from VPN services to connect to the Ehr

What problems is eClinicalWorks solving and how is that benefiting you?

Benefits are being able to connect t remotely to a clinics EHR.

Data mining for audits for our company helps solve the issue of asking for paper charts.

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AU

Anonymous User

September 1, 2021 Source: G2.com
"Powerful tool for your practice"
What do you like best about eClinicalWorks?

Being able to real-time follow the schedule and learn about patients

What do you dislike about eClinicalWorks?

The Windows app takes time to load and freezes when trying to access multiple patient info.

Recommendations to others considering eClinicalWorks:

Take time to use the help available to learn about all of the features!

What problems is eClinicalWorks solving and how is that benefiting you?

Helps entire team access and edit schedules and revenue.

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AU

Anonymous User

August 26, 2021 Source: G2.com
"Easy to use EMR"
What do you like best about eClinicalWorks?

The interface was extremely easy to work with and it made medical billing and easy process

What do you dislike about eClinicalWorks?

The reports feature needs to be updated to be more user friendly

Recommendations to others considering eClinicalWorks:

Always make sure to follow up with tech support as they are based out of country and have many language difficulties

What problems is eClinicalWorks solving and how is that benefiting you?

The reports feature is one issue that we are working with and we have seen financial benefits as well as benefit to patient satisfaction

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SD

Shawna D

August 24, 2021 Source: G2.com
"Very easy EHR"
What do you like best about eClinicalWorks?

After using other electronic health record programs I find EClinical a dream. The ease of documenting different information is amazing. From being able to document medical information to even just general visitation notes. It's easy to navigate and super easy to learn.

What do you dislike about eClinicalWorks?

Really the only thing I dislike is how fast it does auto log out and also the having to change the password so freaquently.

What problems is eClinicalWorks solving and how is that benefiting you?

Although I really haven't had any problems I would say that the benefits of the program are the ease of having all information in one place.

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AU

Anonymous User

November 21, 2019 Source: G2.com
"Best Patient and Doctor system "
What do you like best about eClinicalWorks?

I like that you can easily schedule patients and see their labs with ease. You can see there last encounters and update their insurance information without any complications. The fact that you can communicate with the doctor and coworkers about certain patients is one of the best things and everything is right there in the system.

What do you dislike about eClinicalWorks?

The only thing I would say is I would prefer if there was an easier way of looking for past telephone or patient encounters in the system. Because once they’re reviewed they do disappear and I just like keeping up to date with them and going over them.

What problems is eClinicalWorks solving and how is that benefiting you?

It has made being a medical assistant so much easier. So much less paperwork and hassles. Communicating with the doctor is not a problem we can see the patients full chart and there is nothing left unturned.

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