Easyship Reviews

Their support team, hands down is the best part of the experience!

Especially the live chat support team, as they provide a quick resolution to any problem one may face. I would like specifically to give a shout out to Chaithanya and Joshi, as they ensure that any issue they face is handled with the utmost professionalism and care. Their patience, expertise, and friendly attitude make the entire experience seamless and stress-free. I truly appreciate their commitment to providing exceptional service. Keep up the amazing work!

Sometimes orders can get delayed or have minor issues, but this is common across the board with many companies. The key difference is that when it does happen, their support team handles it quickly and efficiently, which makes it much easier to deal with.

Easyship has been providing us with shipping solutions for over five years now.

The platform is user-friendly and integrates seamlessly with various e-commerce sites. Shipping rates are customized for each parcel, which is especially valuable for handling non-standard cargo. The intuitive dashboard offers a comprehensive overview of all shipments, tracking information, and delivery statuses. Over the years, Easyship has simplified many procedures to be more customer-friendly, like making the insurance claims process very intuitive (though thankfully, these cases are rare).

The customer support team is responsive and helpful, with special thanks to our customer success manager, Chris, who is our main point of contact for any customizations or improvements we need.

If you want to make your shipping logistics easy and efficient, Easyship is definitely the right platform to choose.

Prompt follow-up as new info arrived and concern for my situation facing a possibly lost package.

Joshi was the person that helped me. This entire situation was very frustrating and took close to 3 months. Joshi was very good at advice and follow up. I would highly recommend him for advancement in your organization. I spoke with several people during the process but he was without question the exception in performance and follow thru.

Date of experience: March 18, 2024

Experience with customer support is mostly great, as they reply promptly and help to resolve the issues as soon as possible. The only issue I had was with one of the customer support, as she could not get me the proof of delivery for one of the orders for close to 2 weeks, but when i approached another customer support, he got it to me within 30 minutes! It has been close to 3 weeks, and yet the first customer support still hasn't gotten back to me about the proof of delivery despite asking for it multiple times.

Overall, experience is great. Just hope they check that their customer support staff is doing their job properly.

We've been using Easyhip for almost 4 years now. Everything has been great. Customer service is really helpful and will assist whenever they can or advise you on what to do on your end if they are unable to proceed with a concern. Keep it up, Easyship Team!

I needed a means to track, process, and collect shipping payment post my Kickstarter campaign. EasyShip set me up with a direct contact (Chris), who walked me through the use of the EasyShip platform, set my profile up to my needs, and was always available if I had an issue or questions. The platform has a massive amount of features and flexibility, and Chris was always open to constructive feedback. A major feature for me was being able to import all the contacts and addresses directly from the files Kickstarter generates without having to do any additional processing of the info. I was able to ship almost 900 orders, some international, with ease. Great experience all around.

Chaithanya helped to return inappropriately paid taxes, thanks for the help

Easy Ship is an incredible service with very well trained people working to help you fulfill your shipping needs. Personally, I recommend the premium service because you get phone support and the website can be a little tricky but if you didn’t have the phone support you could still use the chat and figure it out but either way I highly recommend them five stars