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Drip Reviews

User Rating

4.4/5 (Based on 133 Ratings)

Rating Distribution

  • Excellent

    55.6%
  • Very Good

    37.6%
  • Average

    3%
  • Poor

    1.5%
  • Terrible

    2.3%

User Sentiments

Powerful Automation Workflows, Easy to Use Interface, Extensive Integrations, Comprehensive Email Marketing Features

Occasional Software Bugs/Glitches, Limited Email Template Customizations, Steep Learning Curve, Slow Customer Support

Do You Use Drip?

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Review Summary

Reviewers generally find the software easy to use, praising its user-friendly interface, intuitive design, and comprehensive onboarding materials. They commend its email marketing capabilities, highlighting the user-friendly drag-and-drop editor, customizable templates, and automation features. Additionally, reviewers appreciate the software's analytics and reporting capabilities, which provide valuable insights into campaign performance and customer engagement. However, some users express concerns regarding the software's pricing, suggesting that it may be expensive for small businesses or startups.

Pros

  • Userfriendly interface and intuitive design make it easy for beginners to use.
  • Automation features help streamline marketing and save time.
  • Comprehensive analytics and reporting provide insights into campaign performance.

Cons

  • Limited integration options can make it challenging to connect with other software.
  • Occasional bugs and glitches can be frustrating for users.
  • Customer support response time can be slow at times.

AI-Generated from the text of User Reviews

Reviews
AE

Anointed E

December 27, 2023 Source: G2.com
"Drip; the solution software to your day to day data input"
What do you like best about Drip?

I really like drip because it helps you create customized journeys for all your subscribers based on what they're really looking for without any huddle, super easy to use. Try drip today and be grateful you did.

What do you dislike about Drip?

There's nothing I dislike about drip. Drip is absolutely the best.

What problems is Drip solving and how is that benefiting you?

Drip is helping me to create customized journeys for subscribers and I've benefited a lot because it has saved me the stress of not looking too far or having to straing my brain to do them.

Read more
AA

Anil A

October 31, 2023 Source: G2.com
"Superb Automation and Segmentation with User-Friendly Interface"
What do you like best about Drip?

Automation through their Workflows and Rules and superior deliverability. Drip has super-powerful Rules feature and segments creating. Saved segments can be updated automatically based on the segment criteria. There are a ton of integrations with third-party apps. Some are native and others are via Zapier. It also integrates with Shopify and WooCommerce for e-commerce businesses. Drip Workflow includes a feature called Goals which is also very useful and robust.

Drip has recently bumped-up their Forms in a BIG way. Check them out!

What do you dislike about Drip?

Drip has almost everything for even advanced marketing automation applications. I wish Drip had date-based custom fields and conditions (like, pause/hold until x date etc.). Another feature I would like to see is being able click-hold-drag Workflow steps as well as being able to freely connect different steps in Workflows.

What problems is Drip solving and how is that benefiting you?

Workflow automation saves me time. Same with integrations I use including Zapier, PayPal, Stripe. I am also using WooCommerce integration for my daughter's new small business.

Read more
AV

Amy V

August 18, 2023 Source: G2.com
"DRIP has helped me simplify my email marketing"
What do you like best about Drip?

I use a video hosting platform called USCREEN and it seemlessly connects to DRIP making my life so much easier. I also LOVE the workflows that are available and the options to customize my funnel.

What do you dislike about Drip?

The text editor for creating my newsletters is a bit quirky - fonts always changing. I've set my default font but it keeps switching randomly.

What problems is Drip solving and how is that benefiting you?

Integration with my video management software USCREEN

Read more
Vg

Vic g

August 8, 2023 Source: G2.com
"Quick and smooth"
What do you like best about Drip?

Very usefull and prompt for showing up on time . There were many times before they shown up that i though this was not going to work, they reassured me everything would be ok and it was. thank you from www.vgtnyc.com

What do you dislike about Drip?

there team was on time and sharp i cant really complain about anything at the moment other then the job was done they didn not clean there site. if you consider a site clean an issue then that would be the only case.

What problems is Drip solving and how is that benefiting you?

we had software issues on site they helped us get though the isses and in a timely fashion . It was fun and easy so we continued to move on with them and would return.

Read more
AU

Anonymous User

May 25, 2023 Source: G2.com
"Extremely user friendly"
What do you like best about Drip?

Drip is a highly intuitive and user-friendly email marketing automation tool that offers a wide range of features and capabilities. From analytics to comprehensive email campaigns, the versatility and functionality are truly impressive. Moreover, their customer support team is incredible for its responsiveness and expertise, providing clients with valuable assistance and guidance whenever needed.

What do you dislike about Drip?

Occasionally, there may be a slight glitch or bug in the system, but these are fortunately few and far between.

What problems is Drip solving and how is that benefiting you?

Drip is really helping streamline the process of email automation for our business. It is much more accessible and helping us reach our goals.

Read more
KS

Kevin S

October 7, 2022 Source: G2.com
"Best ESP I've ever used"
What do you like best about Drip?

After having used GetResponse, MailChimp, AWeber, SendGrid, and others over the past 20 years of sending emails, Drip is on balance the best.

The degree of flexibility and the depth of integrations available in the automations make for tremendous power in being able to reach the right person at the right time with the right message.

What do you dislike about Drip?

The support staff, while good, can get horrifyingly backed up, and as chat and email are the ONLY options available for support, I reaaaally wish there were a phone option like their competitors have--even if it were pay-to-play.

Often when you need support it's because you're trying to get an email out the door *right now* and you NEED support.

Sometimes, I've given up on what I really wanted to do and moved on to something else because I couldn't reach their support quickly.

That said, their staff are always on point: they know their Drip-fu.

The other thing that can be frustration-inducing is there are times when parts of the system (like loading a list of prior broadcasts to use as a qualifier/dis-qualifier for a new mailing), where the system sorta hoarks on itself and takes several tries to work.

Even still, because we like the rest of the stuff so much, these things are trivial in the grand scale of things.

Recommendations to others considering Drip:

Drip is a combination of bicycle and space shuttle.

You can either use it to go down the street for snacks or launch incredibly complex things.

Be prepared to play with it even before you're comfortable going down the street.

What problems is Drip solving and how is that benefiting you?

Easy to target / sub-target / micro-target audiences.

Tagging and "groups" system are magnificent to making list management a cinch.

Big time savers.

Read more
AU

Anonymous User

April 20, 2022 Source: G2.com
"Pleased with Drip for nonprofit email marketing"
What do you like best about Drip?

I like the user interface, it's easy to use, and effective for its intended use.

What do you dislike about Drip?

I sometimes have trouble adding or removing contacts to unsubscribe people. It's nothing to substantial but I wish the contact page was a little less complex.

What problems is Drip solving and how is that benefiting you?

I use Drip for our nonprofit marketing and newsletter emails. It's highly effective at scheduling and showing analytics for open rates and other data.

Read more
GM

Gavin M

January 25, 2022 Source: G2.com
"Amazing!"
What do you like best about Drip?

I love how much customization is available with Drip.

What do you dislike about Drip?

There is nothing i dislike about drip.

What problems is Drip solving and how is that benefiting you?

Drip allows you to create a lead funnel that can help convert trials to customers.

Read more
AF

Angela J. F

December 30, 2021 Source: G2.com
"Highly Recommended"
What do you like best about Drip?

I love the way Drip tracks my ecommerce and shows me my best customers.

What do you dislike about Drip?

Nothing. I think some of the features could be prettier but aside from that, there's nothing to dislike.

What problems is Drip solving and how is that benefiting you?

Using Drip I've seen higher deliverability, higher open and click rates and higher sales.

Read more
A

Antwan

November 16, 2021 Source: Financesonline.com
Definitely a must-have

PROS: I love that it can integrate with our e-commerce platforms. It has very precise analytics as it always gets the right segmentation of customers based on their behaviors.

CONS: We encountered some issues linking Facebook and Drip more seamlessly.

Read more

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