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Daniel M

November 19, 2019 Source: G2.com

"Reply Tracker for Marketing Automation"

What do you like best?

I like that you can track replies from marketing automation. This is a feature missing in marketing automation.

What do you dislike?

I dislike that sometimes it doesnt route to a sales rep this causes problems because some people just do not receive emails.

Recommendations to others considering the product:

I would see how close you are with your IT department because this requires subdomain set up

What problems are you solving with the product? What benefits have you realized?

We are solving the problem of not tracking replies in marketo. This benefits seeing in content team seeing answers to copy, reply tracking to see replies to conversations.

AA

Administrator in Marketing and Advertising

January 31, 2019 Source: G2.com

"An Essential Tool for all Marketing & Sales Orgs"

What do you like best?

The best things about Siftrock are their intuitive dashboards and views, the ability to integrate with any major MAP, and their responsive Customer Service team.

What do you dislike?

There isn't anything to dislike at this point in the process of using Siftrock.

Recommendations to others considering the product:

Think of the problems you need to solve, and that Siftrock would help to solve, and be ready to integrate as soon as you go live. It's an incredible tool.

What problems are you solving with the product? What benefits have you realized?

Lead mining and data cleansing

CB

Cheryl B

September 25, 2018 Source: G2.com

"General Inbox Pain Relief"

What do you like best?

No more sifting through hundreds of automated email replies. Siftrock saves us tons of time by sorting those out for us.

What do you dislike?

The system is really sensitive and often our test emails don't come through. I actually wish the flood gates would be opened a bit more.

What problems are you solving with the product? What benefits have you realized?

The main problem we wanted to solve was sifting through hundreds of out of office replies to marketing emails to find the real human responses that need to be responded to

NV

Nangvorlee V. V

June 5, 2018 Source: G2.com

"Siftrock Rocks!"

What do you like best?

We are very new to Siftrock, but we are already loving it and seeing its potential! I love how the concept of the tool is so simple, but has so much value! The best part is that we do not have to manually review reply emails and update Marketo records anymore! Siftrock automates the process for us which allows us to spend more time on other projects.

The Siftrock team, especially Katie, is so responsive and supportive, love that! It shows how much they care about their customers and soon-to-be customers.

What do you dislike?

Nothing at the moment. I just wish we could have implemented this sooner.

Recommendations to others considering the product:

If you are using a marketing automation system that integrates with Siftrock and if you have a marketing inbox, go for it! I highly recommend doing the 14 days trial first to get a feel of the tool and see its potential. You will not regret this decision at all!

What problems are you solving with the product? What benefits have you realized?

Definitely helping with our lead generation efforts by finding new contacts in the reply emails (genius!) and creating them in our Marketo database. There are different quality scores for each new contact, so you can choose which one(s) you want created in your database.

Siftrock also helps clean our data by finding and updating those that have left the company. This feature alone helps with email deliverability and database cleanliness. This was done manually before we implemented Siftrock, so definitely helps with time and human error here.

PC

Philippe C

April 11, 2018 Source: G2.com

"Very helpful tool"

What do you like best?

Siftrock enables us to review and take action about every single email we receive. Managing all the auto response and manual response without having to worry about it. And to top it off, Siftrock is very easy to use.

Siftrock connects very nicely with Marketo enabling you to create any trigger/customization you want.

What do you dislike?

This tool is simple and easy to use. The price is right and the benefit are tremendous. As of today, nothing I dislike. Siftock was able to answer all the challenge we were running into to manage email response.

Recommendations to others considering the product:

Go for it. You will not regret it. I can not believe we survive so many years without it. This tool is a great investment and will make sure you are not missing any response from your email and taking all the action needed.

What problems are you solving with the product? What benefits have you realized?

Take care of thousands of out of office replies, bounce and surface important email. Take action on information provided in those reply like create new contacts...

MH

Matt H

April 4, 2018 Source: G2.com

"Update your database instantly at a fraction of the cost"

What do you like best?

Siftrock uses technology to mine and process contact updates from your email (both your bulk sends as well as individual accounts), augmenting current contacts, adding new ones, etc.

What do you dislike?

It's new technology so the machine learning is still "learning" but the team is making improvements daily.

What problems are you solving with the product? What benefits have you realized?

Instant database updates, keeping our contacts relevant and delivery rates high.

LR

Loren R

February 15, 2018 Source: G2.com

"Never manually manage auto replies again!"

What do you like best?

If you send any kind of volume of marketing emails out from an alias (or on behalf of reps, or from Lead Owner tokens - new feature!) you need Siftrock.

We have workflows which route webinar human replies to our webinar person(s), general email blasts to someone else, events human replies to the events team, etc.

Integration with Marketo allows us to do things like: create new leads with a bunch of scraped data from auto emails that say "I left or am on vacation but contact this person", update blank fields with data like title and phone number, automatically unsubscribe people who reply to that effect, suspend people no longer at company, etc.

Their service and support for such a small company have been top notch. Love working with these guys. They've been super responsive always, love our product feedback, and actually use it!

What do you dislike?

They've done great updates to the UI over the 2 years Glassdoor has been a customer. Keep up the great work there, as well as all the awesome new features with Lead Owner, Gmail, etc!

Recommendations to others considering the product:

Will change your life if you or colleagues are still spending time managing hundreds of auto replies after every big email you deploy.

What problems are you solving with the product? What benefits have you realized?

No more deleting or setting up filters for auto replies

Scrubs for new leads, updates to leads, unsubscribes, and more

Easier to forward the human replies to the right place with all the automation and distribution of labor!

CL

Chad L

January 30, 2018 Source: G2.com

"Do you send email? Then you need this. "

What do you like best?

Everything. Not only does it clean your database but it helps you to manage your replies when sending on behalf of your sales or account management teams. Additionally, when we first got up and running, our team was short staffed. The Siftrock team stepped in to make sure that we were able to implement and launch the platform within days rather than weeks.

What do you dislike?

There isn't really anything to dislike. The support is amazing. If you run into a corner, their team will go above and beyond to make sure that you are up and running fast!

Recommendations to others considering the product:

If you send email, you need this. Take some time to do a walkthrough of the platform as well as specific use cases. You'll be blown away.

What problems are you solving with the product? What benefits have you realized?

We used to get these out of office replies, bouncebacks, etc. and nothing was ever done with them. We never had the bandwidth to update our database manually. Now, Siftrock does this while we sleep!

LA

Lauren A

October 19, 2017 Source: G2.com

"Easy set up, great team, fast results!"

What do you like best?

It was extremely easy to set up, as well as connect with our Marketing Automation system (Marketo). The team was super straightforward about using the product and pricing- They let us try it for free no strings attached for a few weeks- we immediately saw results and moved forward with the purchase.

Bonus: They even came into the office to help us with the 7-minute set up in-person!

What do you dislike?

No real complaints, except sometimes it incorrectly matches a reply as the wrong reply type (i.e it may mark and unsubscribe reply as a hard bounce). Doesn't bother me much though, as the action should be the same (unsubscribe!)

Also could be user/setting error...

Recommendations to others considering the product:

If you're an email marketer who sends 200k+ emails per month like I do, you will benefit from this product no question.

What problems are you solving with the product? What benefits have you realized?

Siftrock helps us capture and organize our Out of Office, human, bounce backs and all other replies from email blasts. Not only that, but it's a lead gen tool, as it captures new contact information from out of office replies which we can nurture and gain traction in large accounts.

NS

Navtej S

October 9, 2017 Source: G2.com

"Great Email Insights Tool"

What do you like best?

Makes email campaigns much more bi-directional, let's you glean insights and make real-time updates

What do you dislike?

Nothing yet. Can't wait for new features. Would like to be able to create custom workflows and rules based off responses by narrowing the focus by campaign or if an email subject contains "X" etc.

Recommendations to others considering the product:

Start a trial. Try it on a large send. Analyze your results. Understand what use cases would be most valuable to you.

What problems are you solving with the product? What benefits have you realized?

Making email replies / auto-responses more actionable. Enable Personalized comms without having to set up custom filters and without losing visibility into reporting efficacy.

Drift Email Reviews

User Rating

Rating Distribution

Do You Use Drift Email?

Daniel M

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Administrator in Marketing and Advertising

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Cheryl B

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Nangvorlee V. V

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Philippe C

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Matt H

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Loren R

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Chad L

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Lauren A

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Navtej S

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

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