DoubleCheck Research Reviews

After initially handing off our data, DoubleCheck Research by Klue handles the totality of our Win-Loss program, simplifying the process and allowing us to sit back and reap the rewards. From conducting outreach and interviews to building out the reports, DoubleCheck finds critical insights to inform our marketing approach, evaluate our sales process, and more.

DoubleCheck is currently transitioning from a third-party dashboard to its own in-house platform. Transitions are always tricky, but having a single source of truth for all Win-Loss data will ultimately optimize the customer experience. Plus, having two different dashboards to go to during the transition period gives us multiple ways to visualize our data.

In addition to delivering great insights, DoubleCheck’s team is thorough and easy to work with, and if you utilize both DoubleCheck and Klue, it gives you a complete overview of your competitive landscape in a single platform.

The insights we’ve received from our Win-Loss program have reaffirmed that we’re on the right path and that we’re in tune with the market and our customers, while also delivering fresh insights on blind spots like our sales process efficiency and marketing effectiveness.

The research team is collaborative, responsive, throrough, and communicates with us very well. They are great partners and provide us with excellent insights!!

I really can't think of anything negative.

Highly recommended!!

The win/loss program is providing us objective insights into the buying process and into how the market views our solution that we didn't have previously.

They're incredibly organized and they have a process that just works. We'd used 3 other vendors before but none of them had as thorough of a process for aligning stakeholder priorities with the interivew guide or pre-interview survey that DoubleCheck uses as part of their process. With DoubleCheck its clear they know how to conduct interviews without reading word for word off of a script - this was NOT our experience with other W/L vedors - including Clozd.

Nothing. They exceeded my expecations and we view them as a critical part of our team.

DoubleCheck isn't selling a W/L dashboard like some of the other W/L firms out there. They're selling their process and their interivewing skills. We struggled to find the right partner for almost a year but after 3 "pilot" interviews with DoubleCheck we knew that search was over. They're making our business better. Plain and simple.

DoubleCheck manages and conducts interviews with our customers on behalf of my firm. They help us not only understand why we won/lost or churned an account but what we can do to win back that customer or maintain account health. The research that DoubleCheck conducts for us directly feeds into GTM planning and execution. They're helping us make organiziational changes across Sales, Marketing and Business Operations just to name a few.

They are incredibly organized, personable, and effective.

Nothing to note here. They have been incredible overall.

Double Check has enabled us with fantastic insights into our customers and prospect that has enabled us to refine our strategy!

I have to say - the guidance and knowledge of Julie Snyder and Alexis Yeh was an invaluable added benefit. They were communicative, willing to tell us when they thought there was a better way to proceed, and they were very responsive.

Nothing. I've never had a better research experience.

If you are looking for expertise in Win/Loss Analysis - look no further. The team at DoubleCheck Research by Klue know exactly how to get the answers and insights you are looking for. And, they do it with grace, candor and kindness. I would never look at other vendors in this space for this type of work, after the experience I just had with DoubleCheck.

I've done a LOT of market research in my career. We worked with DoubleCheck Research by Klue to better understand why our customers do or do not purchase our products when evaluating options within our space. It has been a huge benefit to be able to articulate, with actual data to bolster the facts, the changes necessary to drive growth for us in this market.

DoubleCheck Research by Klue offers top-notch customer service and consistently meets with our internal team to ensure a smooth Win / Loss program.

The downside of working with DoubleCheck Research by Klue is staff turnover.

DoubleCheck Research by Klue has helped our team create an internal Win / Loss program at Teradata. The group conducts unbiased interviews with our customers and has fulfilled 93 interviews to date.

Consistently detailed and thoughtful research.

I can't think of anything that I dislike. At times they can be busy with competing priorities, but they are good about communicating any delays.

Doublecheck helps us to conduct win-loss, churn and renewal-related surveys and interviews with clients and prospects. They conduct the research, provide analysis about the results and make reccomendations about about to improve the program.

The team was an absolute joy to work with. They were communicative, responsive, collaborative, warm, and understanding of my team's resource limitations. The final deliverables were also top-notch and delivered in a very timely manner.

There's nothing I disliked. I'd recommend them wholeheartedly.

We're in the nascent phases of building a win-loss program. DoubleCheck was instrumental in helping us gather some key insights much sooner than we would have been otherwise able.

The conversation is continuous and our research team is constantly adapting their interview approach based on emerging insights and trends. This allows us to move from anecdotes to facts to insights to action.

The quantitative pre-interview survey elements are clunky to download and process. Specifically, cutting the insights by outcome or demographic elements is difficult to do in the tool, requiring the user to download and cut the data outside the system.

Understand what will drive value to your organization in using a third party research vendor. For us, that was deep industry knowledge and a seasoned research team that can bring in insights from past experience and a nuanced understanding of the industry dynamics. We selected DoubleCheck after a detailed and competitive selection process and have been impressed with the insights they have delivered.

Doublecheck is helping with our market analysis. We've developed a better understanding of what is driving decisions and what our customers care about in order to evolve our product and approach.

DoubleCheck asks great questions, they listen intently and are really good at reading between the lines. Empathy shined through interactions with stakeholders and customers alike. I've been very impressed in my interactions with them vs. competitors that I've worked with previously.

Nothing to comment on here. All of our engagements/projects have been wonderful, and they are always willing to support when I need guidance or extra support on a specific gap area.

DoubleCheck is supporting our goal of learning more about our customers and their buying experience. This allows us to make stronger decisions in all areas of the business.