DoneDone Reviews

We've used a lot of Help Desk / Support platforms and most are overly complicated, bloated and very cumbersome to use. DoneDone's UI and Onboarding is as pleasant as expected and the platform works effortlessly well.

The platform does not lack in any features which are relevant to us. Everything we need it to do, it does very well. The new iOS app is a real winner and overall the developers are proactive and passionate about their product

We had nightmares trying to manage customer queries for the print production side of our business. Different people at different times would receive the same distribution group emails and responses were going out to the same question by different people which was looking really unprofessional. With DoneDone everything is in sync so auditing is very easy.

The UI/UX is the best i´ve tried.

I use the mailboxes every single day, 24/7.

Very easy to use and setup the mailboxes.

Integration with Slack is wonderful, as it allows me to get an extra set of notification so i don´t lose any email unresponded.

It has mobile app.. just makes it perfect.

Developers are 100% commited and reply to emails in less than 24h.

Donedone has a bright future. mark my words.

I could use this features:

1 - open email notifications

2 - Forward emails

If you need to have email systems and workflows for your business

keep the emails organized and well integrated with the task management boards

this is the deal.

I use it for 2 things:

- Mailboxes - Love all the features, including the saved replies, workflows and the ability to turn any email into a task

- Project management

So this basicaly is an app that i use all the time, from morning to night, and never failed me.

It' all in one I can do support fast, marketing and do all my task in no time, I love DoneDone

I wanna see auto-refresh ASAP, and they are working on it now :D

If you use your email for support just try DoneDone, it's the one, I tried HelpScout before and DoneDone is the new HelpSouct Pro.

Support, and track bugs on GitHub.

the Mailboxes are awesome and the ticketing support is easy to manage.

The mobile app is very simple and effective to use.

The project features are simple, but complete and super easy again to use, which is a big plus in my case.

The new update is sick!! Ticketing system finally has arrived!

Some custom color would be indeed nice (if we could add a bit more of "customization" to the backend in terms of UI)

Efficient ticket support system to manage our clients questions in a fast and very efficient way using a custom dedicated email account. The ease of use and clean UI and UX is massive

Layout and features are layed out in a clean flow from the start to the end. Features do not get the way of your work flow.

Nothing at this point - all is going well albeit we have been using it for about a Month now.

More effeiciate work flow, handling daily tasks and bug tracking, healthy ability to search back on keywords that may come to mind.

DoneDone is very simple to navigate and extremely easy to learn/use. The simplicity helps you to keep your thoughts organized, and it is very flexible in the small details that you don't even know you need until you need them. I'm a power user and highly recommend this product to any/everyone.

I love everything about DoneDone. The only challenge I've faced with it was building the habit of using it more often. It took me a while to overcome my bad habit of keeping all my thoughts in my head. I'm certainly glad I could do so because the simplicity, organization, and clarity that DoneDone provides are invaluable.

DoneDone helps everyone on your team remain focused and on the same page. Even if you are a one-person show, this tool is worth mastering because you become more valuable when you don't have to manage all your thoughts inside your head alone.

One of the standout features of Donedone.com is its simplicity and ease of use. The user interface is clean and intuitive, allowing team members to quickly get up to speed with the platform. This can be especially beneficial for teams that are new to project management software.

Although currently mIssing and is very much needed. I checked their public roadmap and it looks like these are currently being reviewed and under consideration for development.

1. Knowledge Bases / Help Docs

2. Ticket portal for Customers

3. Satisfaction Rating on Customer Conversation Emails

4. Role to limit access to a specific set of tasks

Donedone.com is a web-based issue-tracking and project management software designed for everyone. It offers a range of features such as bug tracking, issue management, and agile project management tools. The platform is highly customizable, allowing users to tailor the software to their specific needs. This can help teams to better manage their projects and improve collaboration between team members. Donedone.com offers a range of reporting and analytics tools, which can help teams to identify areas for improvement and make data-driven decisions. This can be especially valuable for larger teams or complex projects.Overall, Donedone.com appears to be a solid choice for teams looking for simple, flexible, and customizable project management software. Its ease of use and range of features make it a strong contender in the space, although its price may be a limiting factor for some teams.

For some of our website clients, we offer to manage all their inbound customer support tickets, DoneDone makes it easy for us to manage multiple companies in one dashboard.

But sometimes, we also need the client to be directly involved in resolving tickets, and this, too, is a breeze. Even clients not used to ticket support systems adapt quickly to DoneDone's interface.

Overall, a really lovely tool.

Three things worth mentioning:

1) DoneDone facilitates Saved Replies (canned responses), which is great. However, when you want to insert a saved reply into your ticket message, the UX is slightly poor when you have a lot of saved replies or saved replies with long/detailed titles (which is needed for organizing them when you have a lot). This is because the dropdown window where you select a reply/canned response is narrow and not resizeable. So only the person who created the replies and knows the titles can use these replies efficiently.

2) There is no option for BCC'ing others, which would be useful for our use-case when we want to privately involve someone in a ticket who doesn't have (and doesn't need) a DoneDone account. CC'ing is possible but exposes the recipient's email.

3) Outside of getting a direct response, there is currently no way to know if a recipient has opened your message.

- Helps my team easily manage support tickets for multiple businesses

- Overall very good UI and UX lets us invite clients onto DoneDone with very little learning curve

- Saves us lots of time with saved replies

Slowly moving our customer support channels over from z*ndesk has been an absolute pleasure! DoneDone makes managing multiple brands/channels easy under a single login. I can't wait to see how they continue to evolve the platform. A sincere thank you to the DoneDone team for consolidating our communications!

I have experienced no downside thus far.

DoneDone provides centralized communications and task management for multiple brands/sales channels under one admin. Results will vary based on user/usage, but for us, it's a HUGE time saver; well done!

DoneDone's combination of project management and ticketing in a straightforward interface is one of the best parts of my day. The tool is robust, makes sense, and has a fantastic team behind it that's responsive to feedback.

I want more DoneDone! It does a lot of things well, but I am excited for updates to allow for more capabilities like storing information about customers, more customizability regarding how tickets are assigned and tagged automatically, and the like.

I use DoneDone primarily for the Inbox feature. It allows my team and I to communicate with customers from the same email address, tag conversations, and provide a fantastic customer support experience. Deliverability has been excellent as well.