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Docsie Reviews

User Rating

5/5 (Based on 134 Ratings)

Rating Distribution

  • Excellent

    94.8%
  • Very Good

    5.2%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

Ease of Use, Extensive Features, Great Customer Support, Excellent Collaboration Features

Limited Formatting Options, Occasional Bugs, Steep Learning Curve, Document Importing Issues

Do You Use Docsie?

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Review Summary

Docsie is a highly recommended knowledge base creation tool that users praise for its adaptability, diverse range of functions, and ease of use. Reviewers highlight the rich text editor, robust feature set, and helpful customer support as key strengths. However, some users find the learning curve steep, and while Docsie offers a wide range of integrations, it may not support every integration at this time. Docsie solves problems related to communication, documentation, onboarding, and knowledge management, ultimately streamlining workflows and improving team collaboration.

Pros

  • Clean design, surprisingly powerful features, and easy to get started.
  • Robust feature sets that help get a cutting edge over clientside documentation.
  • Simple setup, staff can quickly generate help documentation and integration with live chat platform.

Cons

  • There is a bit of on ramping/training, as you have to learn all the features Docsize has to offer.
  • Sometimes I forget whether I am in editor mode or viewing mode within articles.
  • Table usage in editor seems tricky, but improvements have been made drastically.

AI-Generated from the text of User Reviews

Reviews
ND

Nora D

February 21, 2023 Source: G2.com
"Docsie revolutionized our communication, documentation, and onboarding."
What do you like best about Docsie?

As an IT professional, I highly appreciate the functionality of linking and categorizing documents provided by our documentation company. The ability to consolidate essential information and processes in a single location accessible by both new and existing team members is invaluable. Our team has utilized Docsie to store critical materials such as handbooks, onboarding information, and best practices for effective collaboration. Moreover, we use it to maintain a team recognition log, which has proven to be an efficient tool for acknowledging team members' contributions. Overall, this documentation company has provided us with a powerful tool for knowledge management and streamlined our workflows.

What do you dislike about Docsie?

The current absence of a method to sign off on Docsie documents in our document management system has created a challenge for our team. For our department, it is imperative to have a streamlined and efficient process to sign off on crucial documents, such as our handbook. However, due to the absence of this feature, we have had to resort to creating workarounds, such as using Docsie, to sign off on documents. While this workaround has proven effective, it is not an ideal solution for our team's documentation needs. We strongly urge our documentation company to consider implementing a robust feature for signing off on Docsie documents to enhance our document management process.

What problems is Docsie solving and how is that benefiting you?

I appreciate the comprehensive support provided by our documentation company. The platform has enabled seamless communication and sharing of processes across our team while streamlining onboarding for new hires. It has also allowed us to efficiently share procedures and benefits while providing support to our leadership team. Overall, the platform has proven to be a valuable tool in enabling effective communication and documentation processes, essential to the success of our organization.

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AT

Anne T

February 15, 2023 Source: G2.com
"Effortlessly Organize and Manage Content"
What do you like best about Docsie?

I'm delighted to share my positive experience with Docsie! The rich text editor is superb and makes creating content a breeze. I'm impressed with how the pages are organized, and it's effortless to create multiple categories, making everything easy to access.

The feature that stands out the most to me is the history of changes, which has been a lifesaver on more than one occasion. It's reassuring to know that I can always refer back to previous versions of my work and track any edits. Overall, I highly recommend Docsie to anyone in need of a powerful and user-friendly content management system.

What do you dislike about Docsie?

There was some knowledge transfer in the beginning because there is so much to this application. However, the Docsie team provided excellent support in helping me understand how to make the most of the platform, which did take some time for knowledge transfer. Nonetheless, the support was invaluable, and once I got the hang of it.

What problems is Docsie solving and how is that benefiting you?

We are utilising Docsie to maintain a comprehensive knowledge portal for our team, which has proven to be an invaluable resource. Thanks to Docsie, we now have a single source of truth that the entire team can trust and contribute to, which has improved collaboration and knowledge sharing across the organisation.

One of the standout features of Docsie is that it allows everyone on the team to write articles and share them, ensuring that every voice is heard and all perspectives are represented. We appreciate how user-friendly and accessible the platform is, making it easy for our team to contribute and stay up-to-date with important information.

Overall, we highly recommend Docsie to any organisation looking to streamline knowledge management and improve team collaboration.

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AU

Anonymous User

February 10, 2023 Source: G2.com
"Next to InDesign, Docsie is by far the best documentation end-user platform"
What do you like best about Docsie?

Clean design, surprisingly powerful features, and easy to get started. In Fact, you can start building an online document without subscribing for a paid plan (which I plan on doing). Fiugure (image), tables, nice page separation, makes this a perfect solution.

What do you dislike about Docsie?

Not much actually. Not only am I using this with a team for one sets of products, I am using it now for two other clients.

Recommendations to others considering Docsie:

After evaluating several online documentation platforms, it was very clear that Docsie is the best. Easy to learn and get started. You won't be sorry.

What problems is Docsie solving and how is that benefiting you?

Beautiful online document presentation. This was obviously designed by page layout, documentation experts.

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LT

Lindsay T

November 8, 2022 Source: G2.com
"I still believe Docsie is fantastic!"
What do you like best about Docsie?

Docsie is simple to use and integrates search with our process, making it simple to access information no matter where it is stored.

What do you dislike about Docsie?

Nothing! We have seen time and time again Docsie have so many solutions to our documentation workflow issues we use to have

What problems is Docsie solving and how is that benefiting you?

Docsie has been our "one stop shop" for all our documentation needs. We are really grateful fo the help that the Docsie teams has provided us as well as there consistent support.

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AU

Anonymous User

November 7, 2022 Source: G2.com
"Docsie is a documentary powerhouse"
What do you like best about Docsie?

Docsie has robust feature sets that helps us really get a cutting edge over all our client-side documentation. Docsie allows us to also password project our docs, provide our clients with documentation in different languages and enhance our documentation creation workflow and the end result!

What do you dislike about Docsie?

There is a bit of on ramping/training, which meant we had to learn all the features that Docise has to offer and there are alot! But once he got the hang of the platform, creating docs became a breaze!

What problems is Docsie solving and how is that benefiting you?

Our documentation for clients was a mess! We had countless un organized PDF's scattered across multiple projects and teams and Docsie helped us create a knowledge base to control how we process, create and share docs.

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OS

Oren S

August 12, 2022 Source: G2.com
"Awesome platform and even better team of engineers supporting it"
What do you like best about Docsie?

Flexible platform that is capable of lot custom features including images, dynamic content and complex nesting of our detailed datasheets. The best part is the team that supports Docise. They are responsive, professional and able to take our input and turn it into results that will help our customers with comprehensive, well organized documentation.

What do you dislike about Docsie?

No major complaints. They are honest about their capabilities and they go above and beyond to earn your business and help you become self sufficient on the platform

What problems is Docsie solving and how is that benefiting you?

We needed to update our website to a more modern platform but we still needed to present our complex documentation for LabJack.com so that our engineers can find and access the info with a few clicks and simple navigation. Docsie to the rescue!

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RR

Roxy R

July 13, 2022 Source: G2.com
"Fantastic, and fun to use doc creation tool!"
What do you like best about Docsie?

Docsie team, you so much for creating an awesome documentation creation product! From end to end flow Docsie allows you to create, publish and maintain awesome looking documentation!

What do you dislike about Docsie?

It takes some getting use to when you first get started. However, after a few runs through the platform and its features, it becomes like second nature to create awesome documentation.

What problems is Docsie solving and how is that benefiting you?

We always needed to update our documentation, Docsie allows us to do so seamlessly and change our updated docs very easily!. We enjoy using the platform and we have used it for many client based projects.,

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SL

Shelley L

May 19, 2022 Source: G2.com
"Beautiful product for creating docs fast!"
What do you like best about Docsie?

There are a lot of features available in Docsie. Effective organisation, solid search, rich and attractive content, and a good model for sharing and permissions all contribute to a positive user experience. It is much faster than other wikis that provide a large number of features.

What do you dislike about Docsie?

This tool is at the top in its class. I have a sneaking suspicion that the relatively low number of available integrations will be a barrier for many different companies. On the other hand, it is compatible with all of the services that we need. There is a possibility that you may not need a wiki in the first place; nevertheless, if you do, Docsie is one of the best options available to you.

What problems is Docsie solving and how is that benefiting you?

The planning of projects, as well as memoranda and high-level technical documentation, are all handled using Docsie. Keeping Docsie in sync with code is a tiny bit more difficult than keeping it in sync with markdown files. On the other hand, maintaining its conformity with the business goals served by that code is a great deal simpler. Therefore, it would seem that the compromise is acceptable.

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AU

Anonymous User

May 3, 2022 Source: G2.com
"Well-rounded for continuous documentation creation."
What do you like best about Docsie?

The framework is fantastic. The features are amazing, such as the option to turn an item to stale, add custom CSS, and download articles. They're a young organisation that values customer feedback. Every new feature is something I eagerly anticipate!

What do you dislike about Docsie?

Every now and then there are minor issues with new releases for the application but overall we have a great experience with Docsie!

What problems is Docsie solving and how is that benefiting you?

A whole bunch of problems occurred before we used Docsie! Our documenttion before Docsie was a mess! we had documentation in emails (PDF's) our SharePoint was out of date, creating and changing docs was problematic. Docsie solved all of our documentation issues with its solutions.

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JK

Jennifer K

April 25, 2022 Source: G2.com
"Docsie is required for awesome docs!"
What do you like best about Docsie?

The simplest solution is always the best solution for a problem. My confidence in my ability to figure out how to create awesome docs has grown over the course of just a few weeks of using this tool Everything about this is amazing, and we can completely enjoy a whole knowledge portal as a result.

What do you dislike about Docsie?

You should not have any negative feelings about Docsie for the time being.

What problems is Docsie solving and how is that benefiting you?

Our internal teams are now use this application to assist them in resolving client inquiries and referring to articles from the knowledge portal.

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