Dixa Reviews

User Rating

4.4/5 (Based on 410 Ratings)

Rating Distribution

Excellent
55.1%
Very Good
31.7%
Average
9.3%
Poor
1.2%
Terrible
2.7%

User Sentiments

User-Friendly Interface, Efficient Workflow, Extensive Integrations, Excellent Customer Support

Lack of Advanced Analytics, Occasional System Glitches, Limited Email Functionality, Lack of Mobile Application

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Review Summary

Overall, reviewers praise Dixa for its user-friendly interface, robust features, and excellent customer support. Users appreciate the intuitive design and straightforward navigation, making it easy to manage customer interactions. The comprehensive range of features, including omnichannel communication, ticketing, automation, and reporting, enables efficient and effective customer service. Moreover, reviewers consistently highlight the exceptional responsiveness and helpfulness of Dixa's support team, ensuring a positive customer experience.

Pros

Omnichannel support for seamless customer engagement across multiple channels.
Robust analytics and reporting capabilities for datadriven decisionmaking.
Userfriendly interface with intuitive navigation for hasslefree customer service.

Cons

Some users reported occasional technical glitches and system downtime.
Limited customization options for certain features, restricting the ability to tailor the platform to specific business needs.

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Reviews

Bailey A

January 16, 2025 Source: G2.com

It's difficult to envision a future where Dixa isn't a core part of my CX philosophy.

What do you like best about Dixa?

Imagine every pain point you've experienced with Intercom, Zendesk, or similar platforms—now remove them. That’s Dixa. It’s agent-friendly, management-friendly, and provides easily digestible data, perfect for those with little time to spend formatting. Their support team is outstanding; they don’t just offer assistance but genuinely care about the success of your team.

What do you dislike about Dixa?

I do wish they offered 24/7 technical support—being a bit of a night owl, that would be a game-changer!

What problems is Dixa solving and how is that benefiting you?

The cost saving from having a platform that empowers your team is unmatched. We are able to run with a team of 7 that with another platform it would be a team of 10. Dixa enables you to get the most out of less.

Verified User in Wholesale

December 5, 2024 Source: G2.com

Very powerful and efficient customer success platform with almost no flaws

What do you like best about Dixa?

Dixa offers a function for assigning open customer concerns across platforms (e-mail, telephone, chatbot, social media, etc.) according to finely configured priorities. This means that work is no longer carried out bluntly according to lists. In addition, Dixa offers the function of easily incorporating your own system integrations in the form of HTML-based custom cards, which also makes work much easier.

What do you dislike about Dixa?

These two functions already save an enormous amount of time.

Recommendations to others considering Dixa?

What problems is Dixa solving and how is that benefiting you?

There is also a good range of AI support, which works particularly well with case summaries and translations and offers great support!

Verified User in Consumer Services

September 12, 2024 Source: G2.com

Use for Customer Support

What do you like best about Dixa?

Very easy to use, great support and account manager.

What do you dislike about Dixa?

Analytics can be overly complex but overall not much

What problems is Dixa solving and how is that benefiting you?

Customer queries, beneficial to have phone calls, live chats and emails

Verified User in Consumer Electronics

June 26, 2024 Source: G2.com

Good AI can use improvemnt but is a big help and read addition.

What do you like best about Dixa?

The QOL features that are intere now with the AI.

What do you dislike about Dixa?

Recommendations to others considering Dixa?

Als their CS is quck and helpfull

What problems is Dixa solving and how is that benefiting you?

THere are some bugs at translations like the worng language is used .

Marcus H

June 24, 2024 Source: G2.com

A great package with more to come

What do you like best about Dixa?

Dixa has delivered us unrivaled support when it comes to building a completely new flow for our different markets. The system introduced us to a new way of building flows in a much more intuitive way, that has paved the way for us to create new functions and features for our channels.

What do you dislike about Dixa?

With great onboarding and a support team to back that up, we never found ourselves out of the loop or left out to dry. There has always been great and efficient help just around the corner.

Recommendations to others considering Dixa?

What problems is Dixa solving and how is that benefiting you?

In summary we've been able to streamline our flows in for all channels in a way the not only has made us more efficient towards our customers but also eased the minds of our workforce, with set priorities that let's our team know where they should be working and at what point of the day.

Verified User in Retail

June 20, 2024 Source: G2.com

Smooth sailing so far

What do you like best about Dixa?

It's great to have all channels integrated into one place. My team enjoys being offered conversations rather than picking them manually.

What do you dislike about Dixa?

Their chat support is super quick and friendly.

Recommendations to others considering Dixa?

We've only started using Dixa recently but the amount of data you can export is lacking a bit. Not being able to track the First response time on their system is unfortunate as we previously used this as one of our KPIs

What problems is Dixa solving and how is that benefiting you?

The biggest asset is having all channels in one platform and our agents can manage their workload efficiently. I'm excited to implement the help center soon which should hopefully deflect queries.

Boryana B

May 30, 2024 Source: G2.com

Ease of sharing with other related teams (presets, dashboards), which reduces the delay in communication Miuros: Tailored QA solution

What do you like best about Dixa?

1. Sobber, user-friendly interface: not cluttered with colours, emojis, complicated menus. It is straightforward and visually unencumbered

What do you dislike about Dixa?

2. Flexibility and empowering users: with filters/ group by it is very easy to see what I need to and share with the team. That is a great option to track what I need to (not predefined views). Flexibility in data export is the other highlight.

Recommendations to others considering Dixa?

3. Features: search by keyword and activity analyses are my favourites. There is a great use in seeing tickets by action day (not restricted only to created/solved). There is a lot of added value for operations teams as well.

What problems is Dixa solving and how is that benefiting you?

4. Tailored integration: that is what make Miuros our choice: it is a product, adapting to our needs (and not us adapting to Miuros capabilities)

Verified User in Consumer Services

April 19, 2024 Source: G2.com

Always a great experience with Dixa and their Customer Support Team!

What do you like best about Dixa?

The most helpful about Dixa is their Customer Support Team. Quick to assist and resolve whenever there is an issue or unclarity.

What do you dislike about Dixa?

Sometimes unclear data analytics and limited converstion export options.

What problems is Dixa solving and how is that benefiting you?

Managing customer contacts.

Edgar H

April 15, 2024 Source: G2.com

Dixa offers great capabilities to improve customer experience

What do you like best about Dixa?

I really like how everything is well segmentated into channels for customers to reach out to us, also the monitoring features that this channels offer contribute to a great management of the tool. Dixa's customer support is also amazing!

What do you dislike about Dixa?

I think the Elevio management can improve many things to make it more atractive to use. Also the flows within Dixa offer features that have still a lot of potential for improvement, making the limitations of flow features still primitive.

What problems is Dixa solving and how is that benefiting you?

Dixa has given us the necessary tools to create our support infrastructure, this enabled us to have a base from which to embrace a more diligent work with our labor force

Thomas P

April 2, 2024 Source: G2.com

Great partner with a very agent-friendly UI

What do you like best about Dixa?

Our agents use this system daily, all day, so it is very important to us that it is user friendly, and they deliver. Among other things that we can have phone, e-mail, chat and more all in the same system. Statistics is easily accessible both agents for their own and administrator's needing to look at the group or individuals. The system doesn't require IT expertise, and if you do need help, their support is available by chat and you rarely have to wait even a minute for them to get in touch.

What do you dislike about Dixa?

Recommendations to others considering Dixa?

For the agent experience, I especially like how the agent doesn't have to switch around any when switching between phone, email and chat, it's all just feeded into the one surface in the system. You also have easily accessible communication history across all channels when a customer gets in contact with you again.

What problems is Dixa solving and how is that benefiting you?

Dixa Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Dixa?

Review Summary

Pros

Cons

Bailey A

Verified User in Wholesale

Verified User in Consumer Services

Verified User in Consumer Electronics

Marcus H

Verified User in Retail

Boryana B

Verified User in Consumer Services

Edgar H

Thomas P

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