DigitalGenius Reviews

Quick and easy set up, very intuitive AI engine that accurately identifies our customer issues.

None at the moment and hopefully none going forward either. We are just out of a successful Pilot stage and expanding the reach across all contact areas.

It identifies the customer's issue first, then uses the flows between DG and ourselves to solve it.

I strongly recommend using DG to automatize CS cases with the best quality. Their intense detection is highly accurate, and their build flow is one of the most complete I've ever used.

Using DG may lose the human touch for solving consumer issues, but even this, they are trying to give a customized answer for each consumer.

Decrease Resolution Average time and giving the opportunity to increase a lot our sales without increasing our CS Team.

The whole process of working with them has been fantastic. They were really responsive to our needs, set expectations clearly. When the initial plan for the pilot ran into some difficulties, Bora pivoted to ensure it was successful. The communication was always clear and and Bora and his team were committed to showing DG's value to our business. I'm very excited to keep working with them.

I have no complaints at all. The whole experience has been very pleasant

Dgitl Genius havebeen working with us to automate a planned 30% of our tickets, freeing up agents to tackle more complex enquiries, and making it easier for our business to scale without increasing our support staffing needs

Their responsiveness and quick understanding of what we needed. The implementation time has been also rather fast.

I can't find anything, everything went quite smoothly.

Repetitive tickets, automatically updating fields and also preparing responses to answer tickets which are saving our agents time.

I really like the fact that Digital Genius can fix any issues efficiently. No waiting around for hours or days to receive a reply, the communication is excellent.

There is nothing at this point that I dislike about the service we have received from Digital Genious. We started a free trial with them which was kidly extended and have just recently signed a contract with them.

Digital Genius is helping our company to grow without the need to expand the team every time we have an increase in our inbound volumes. It' is mainly benefiting us by improving the customer experience as we're able to offer 24/7 customer care.

Vvery useful, saves so much time. Super efficient tool that helps us focus on other elements of customer care.

Nothing that springs to mind - would recommend to anyone.

Quicker response time to customers

Easier to manage queries

How structured and organised it all was.

There was nothing I disliked. The whole experience was great.

The beginning of our journey together was efficient, easy and productive. All meetings are structured and changes that were needed are implimented quickly.

When we were met with problems there was always a way to 'get around' them, which was always useful and effecient.

Digital Genius already provides a basis for automation of cases, thus the set up is done very fast and still offers individual adjustments.

No, there is nothing missing or to dislike.

Automation of customer e-mails sent to Customer Service. Efficiency gain, fast and immediate response, more capacity of employees for individual inquiries.

The team behind DigitalGenius are very competent and clearly understand their product very well. They've been able to help us with any issues we've had with integrating our services with them and always understand what we're looking for. The tech they're running is impressive, their AI can very clearly tell what the customer is looking for, but equally is confident enough to know when it can't. This means customers only receive responses from DigitalGenius when it's certain that the response is suitable for the customer. It's different from it's competitors in that it doesn't just dish out generic responses - kudos to the developers at DigitalGenius.

The majority of my involvement with the team has been on the integration of the service, and I haven't had anything to dislike on this side of things.

Ensure that the platforms/services you use across the business are compatible with DigitalGenius, or at the last have an API so that you can integrate them yourself. I'm not sure if DigitalGenius offer a professional services team who could do the integration work for you, but it's worth making sure your platforms support this type of work in the first place before signing on.

We're now automating a good amount of our inbound tickets and are saving a lot of time for both us and our customers. DigitalGenius has allowed us to respond meaningfully as opposed to other generic automation platforms.

Support from the DG team is unmatched by any other service provider we use.

The payment plans are not ideal. Monthly payment even for yearly contracts shouldn't be too hard to set up and would surely help many companies

1. most significant improvement is avoiding paying an agency to hit fwd on emails they always escalate to the next service level. this saves a lot of cost and frees up human agents for more difficult cases

2. carrier follow up. direct forwarding of signed declaration was a lot of manual work until we could integrate with DG

as we just started with DG, it's too soon to go into more details here