Digital River Reviews

User Sentiments

User Friendly Interface, Reliable Payment Processing, Global Tax Compliance, Comprehensive Ecommerce Solutions

Unresponsive Customer Support, Delayed Refunds, Inaccurate Product Information, Complicated Return Process

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Review Summary

Reviews for Digital River's Global Commerce platform showcase a range of experiences. Users appreciate its robust features, including order management, inventory control, and payment processing capabilities. However, some users encounter challenges with customer support, reporting functionalities, and the overall user interface. While the platform is generally deemed reliable and secure, a few users express concerns regarding its pricing structure and the complexity of certain tasks. Overall, Digital River's Global Commerce platform garners mixed reviews, with users highlighting both its strengths and areas for improvement.

Pros

Streamlined onboarding and implementation process.
Offers a userfriendly, intuitive interface.
Comprehensive range of features and functionality.
Manages complex tax and regulatory compliance requirements effortlessly.

Cons

May require additional customization to fully optimize for specific business needs.
Occasional reports of technical glitches and system outages.
Pricing structure might be considered expensive by some businesses.
Customer support may sometimes fall short in responsiveness and efficiency.

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Reviews

Mark

August 27, 2024 Source: Trustpilot.com

Fast order processing

Fast order processing. Bought EZ CD Audio Converter, fast delivery everything works as expected. Thank you.

Nicolas Wna

August 16, 2024 Source: Trustpilot.com

I know I’m the only one who’s given…

I know I’m the only one who’s given five stars,
but honestly, I couldn’t resist!
I’m extremely impressed by the responsiveness
and professionalism of this e-commerce site.
After requesting to be removed from their credit list,
I was pleasantly surprised to receive a response
in less than an hour, confirming that my request was handled.
It almost feels like they have a customer service superhero on their team!
Such swift and effective service truly deserves this rating.
Thanks for a flawless experience and for showing
that you can be very efficient. Thanks

Chrisbee

October 31, 2023 Source: Trustpilot.com

Subscription handling over years

I have a subscription running for an antivirus product via Digital River for years already and had no issue at all. Was once in contact to the customer service for a change in my subscription and the service was pretty good.

Rahul I

October 26, 2023 Source: G2.com

"Great experience"

What do you like best about Digital River?

It was a great experience, the features and the experience of a customer had been great , would refer this to my friends and family .

What do you dislike about Digital River?

Just that a little more awareness is regarding the services

What problems is Digital River solving and how is that benefiting you?

Smooth workflow and multiple efficient projects got through thanks to this.

kabita s

October 24, 2023 Source: G2.com

"How it has helped me"

What do you like best about Digital River?

It help to make the product payment very easy and afficiant

What do you dislike about Digital River?

It takes time to reload the process again in system

What problems is Digital River solving and how is that benefiting you?

Payment

Sue

October 11, 2023 Source: Trustpilot.com

Custom site built by Digital River meets requirements

The custom e-commerce site that Digital River built for our company has met all our requirements, and has been stable with no interruptions or major issues in over five years.

Selena Espinoza - Chief PR Man

October 10, 2023 Source: Trustpilot.com

I brought a Moto G84 5G from Motorola…

I brought a Moto G84 5G from Motorola Website and i order it on Saturday and needed to come Thuseday 12/10/23 but it came early with 1 day, the Digital River send me invoices, the Motorola costumer service they where always nice with my questions, i was scared after placed the order and i read the reviews most of them being bad, but i had a good experience with my order. I don't know if the reviews are 100% or they are fake as for me was nothing like other people discribed!

Papu

August 31, 2023 Source: Trustpilot.com

Awesome wowww

Date of experience: September 01, 2023

Rob B

April 5, 2023 Source: Trustpilot.com

Flawless experience - top marks.

Having read the reviews, I was quite concerned, but ended up being pleasantly surprised. Ordered a laptop to spec via Lenovo's Irish site and it was delivered from Hong Kong ahead of the estimated delivery time. Moreover, e-mail updates were frequent and precise.

Flawless experience - top marks.

Mr Wilkinson

October 25, 2022 Source: Trustpilot.com

Quick delivery

The web site was easy to use. Delivery was very quick to my home in UK.