DialSource Reviews

The fact that they respond so quickly to any issues and their determination to fix the problem.

The biggest issue is the timestamp of the calls. It does not accurately reflect when you are calling. I have seen some timestamps come through at 8pm and we are closed at that time and I know I didn't call that client at 8pm on that day. The glitches. When it takes forever for the call to connect, or you cannot click on anything until it does. Sometimes you will hear a strange ring when first connecting.

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I enjoy clicking to call. It's easy and quick. I can see who I called and when. It makes my life easier when I can focus on getting the information I need and I don't have to make sure I am dialing the correct number.

Conquer helps me know EXACTLY when to contact a client without overdoing it

Haven't encountered anything I dislike yet

This is a great tool to use if you want to see how engaged you are with clients and to track employee engagement performance

not touching clients enough or contacting them enough. It helps me remember that I am supposed to

Working from home, and manually dialing numbers from my cell phone was wasting previous time during Call blocks. Especially when I had a big list in front of me, conquer makes this process easier and more efficient.

I would love to be able to build a dial list on it, to make it even easier for dial sessions.

Being more efficient with my calls.

The service is wonderful. Alexis has helped me with two separate issues, both resulting in fixing the problem.

Some of the same issues are reoccurring.

It is great to use, but has some faults, but nothing that is too unbearable.

It is used to contact client's while working remotely.

It is very efficient and the support is extremely fast to help.

The calls dropping but after some assistance I no longer have this issue.

More efficient calls, it is fast and clear.

The customer support is excellent! Immediately resolved my issue.

It would be nice to have the option to dial using audio from a laptop/PC instead of having to rely solely on a personal phone.

No issues other than a slight delay, which is true across all systems in the current remote work situation.

I was astounded at how compassionate the customer service staff is and how quickly they were able to resolve my issue. I spoke with Alexis Lynn about an issue I was having with a predatory prospect. Alexis spoke with me, making me feel safe and reassured, and was able to have the number blocked near immediately.

In Short: Kind, Quick, with Satisfactory Results!

Sometimes Dialsource can freeze but a quick refresh fixes this.

Support team gives you a dedicated person to help resolve your issue (no bots).

Rapid responses with well detailed answers.

1.) I am able to call prospects quickly and easily without having to give out my personal number.

2.) It is very easy to submit a ticket for help if needed

During my time in Sales Leadership and as a Sales Rep, I've worked with numerous VOIP companies. DialSource really takes the cake. They work with you to create new systems and ways of doing business. They also are extremely quick in reacting to support needs or general questions.

So far, I have not seen that many issues. Anything we come across, they quickly work to correct for us.

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Helping us stay on top of queue management and the ability to have quick interactions and coaching sessions with our people. It also integrates will into our CRM systems and coaching system.

Their team is top notch, competent, professional, and always going the extra mile. I often reference what they do to my own team as to how best handle customers and set our own Customer Service department up for success.

Since we use Microsoft Dynamics sometimes it seems Salesforce clients may get a new update or feature before Dynamics customers.

It's easy to use and you cannot find support like you get from this company anywhere else.

DialSource, with it's accurate and detailed tracking of calling, actually has benefited our company immensely. Turns out we had an employee who was not being truthful about calling. When we switched to DialSource, the numbers showed us some red flags that otherwise we would not have seen. We also call quicker and better than ever before. It's allowed us to almost double our productivity rate.

DialSource is very easy to use. It increased my output by 20% on a daily basis and sometimes I can get double the amount of calls out I used to by manually dialing. It helps organize my day by keeping things in time-zones, and my notes are quickly accessible so I can see what previous conversations I have had with the contacts. I love the seamless integration with SalesForce! We have used the tool team wide for 2 years now and it just keeps improving! When we do have an issue, the tech services team always responds very quickly and gets issues resolved or elevated to next level extremely fast. It's overall a great tool!

My biggest complaint is for my own campaigns - when I get behind a day or two (or three. . ) it always pulls oldest call backs first so calls I needed to make on a specific day don't load if I am not there in my queue. I wish it would pull the day of calls first and THEN the oldest calls.

What problems are you solving with the product? What benefits have you realized?