DevRev Reviews

DevRev connects engineering, product, and support teams through a shared system of record, reducing silos.

With integrated AI and automation, it streamlines workflows and improves visibility across the product lifecycle.

One minor dislike is that DevRev’s interface can feel overwhelming at first due to its wide range of integrated features, requiring a bit of a learning curve for new users.

Problem: Traditional ticket systems are disconnected from the actual work or codebase.

The thoughtful integration between the 'Dev' and 'Rev' functions is the main highlight according to me. We were earlier on JIRA and our homegrown customer support app. After switching to devrev, the manual back and forth process has been completely eliminated. This has freed up productive hours to be spent on actual customer issues.

As there is a lot of activity in our tickets, I receive tons of notifications from the mobile app. Looking forward to an update to make it more streamlined. Also being a daily driver, there is further scope to make the UX more intuitive for new folks.

For our ever evolving customer needs, we use DevRev to stay on top of issues and feature requests being raised in realtime. It helps manage our slack communication automagically by exposing the actual work being done by the team to fix them.

Overall it has decreased our churn rate.

.What I love most about using DevRev is its rich functionality, real-time visibility into my team’s workload, and how seamlessly user-friendly and intuitive the platform feels—plus, their support team is A1 level, always there to answer any questions promptly!

My only suggestion for improvement would be reducing the platform's bandwidth consumption, as it can be slow at times—fix that, and it would be perfect!

Dev

The AI categorization and the handling and auto prioritization of tickets

Sometimes the UI is a bit messy, so some training is required,

From handling tickets to resolving them, to adding subscribers so that they can work on it to custom tags as to who is what and working on the current issue.

The fact that knowledge graph takes all the information and gives everything the team wants under a single platform is the best part.

The whole AI integration gives additional benefits for teams to improve productivity.

Alot of things like the stage customisation is not yet self serve for the user.

We recently completed a successful POC, and I want to commend the exceptional work of Grega, the CSM assigned to us. He is consistent, technical, and pleasant to work with. His fluent English and approachable demeanor made communication seamless, and he demonstrated a strong commitment to ensuring the success of our POC. He went above and beyond to address any issues promptly and effectively.

Since we’ve only just started using the platform live, my overall impression of the product is still forming. While it’s too early to provide a comprehensive review, I can confidently say that the platform already feels like a big step up compared to our previous experience. I look forward to seeing how it performs in the long term

- Customer ticketing support system

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Working with DevRev has been a game-changer for our team. The sleek interface and the ability to find all previous conversations and tickets in one place make our workflows smoother than ever. Leadership's ability to jump into a ticket and collaborate with customers in real-time is a standout feature—it’s leaps and bounds ahead of what we experienced with Zendesk, where transferring tickets often caused interruptions.

Special shoutout to the incredible support team, especially “Saint Benny of the tech stack,” who consistently goes above and beyond. Weekly check-ins and availability have made a huge difference for us, and the help with dashboards has been invaluable. This kind of partnership and attention to detail sets DevRev apart.

If you’re looking for a tool that truly enhances your team’s efficiency while providing unparalleled support, I highly recommend DevRev.

The only thing I would like to see differently, is an online chat rotation feature over load balancing, but even then we've figured out a way to balance this thanks to our CSM.

I like that it is very easy to use and is a friendly tool.

Sometimes is too slow and uses a lot of your RAM.

Tracking of my job

.Easy way to review the tickets, and the support is good

Sometimes, it takes longer to upload, and I need to refresh

I'm able to see my tickets and my team's ticket on one view

Ease of use and that its affordable fkr startups!

Its not so clear something what they offer etc.

Custoemr support