Desku Reviews

Desku made handling of incoming enquiries much easier for us. Some of its features which stand out are:

-It's unified ticketing dashboard help us to keep track of all the incoming enquiries in a single view

-With their drag-and-drop interface, it becomes super easy for us to create chatbot response flows.

-Their rich set of automation templates allows us to address enquiries from different set of customers super easy.

Desku offers all-in-one platfrom to streamline team collaboration & responses with shared inbox features, cross-channel functionality, options/rules to automate repetitive tasks along with having all the communication at one place.

Our team can now assign tickets to the relevant support agents for faster & context based resolution.

Reports can be better and can be improved.

Its easy to use, easy to implement, and easy to integrated with your website. our custerom support team love desku software. there AI making our work very easy. we can say that desku is all-in-one software for your customer support team.

there is nothing like dislike as of now. we have submitted new request for enhancement. i'm sure that they are working on it.

We love the way the desku.io is integrated with our customer support team. there AI features are making our customer support team work very easily. ticket generations have been reduce after we implement desku.

We used Desku to build our entire support setup in the early stages. It quickly became our go-to platform for managing customer queries and documenting the most commonly asked questions.

We haven't really found anything that we dislike. I feel the tool has great scope and will soon be capable of competing with the bigger players in the market.

We don't have a dedicated support team yet. So, we're basically managing all support ops between a few members. That's where Desku's AI Assist feature has worked wonders for us. It quickly analyzes past interactions to provide a quick and accurate summary to respond to any query at hand. This has significantly fast-tracked our support delivery.

With Desku we have been able to automate many of our support queries. We were able to implement the desku in very short time. Since we started using desku, we have collected huge insightful data. The pricing is also very economical.

Too soon to comment on the negatives. I think they are in the right direction.

Automation of our

Desku is an awesome tool to keep on top of all my customer interactions. I found this when I was searching for a customer service tool that didn’t come with a big price tag. For small startups like ours, paying $70 per month was not practical. I’m so glad I came across Desku, which gives me the same (even better) features is less than half the cost.

I like the shared inbox that makes ticketing/ticket assigning easier. Getting a quick overview of all the customer details is easy, which helps my team solve customer queries more efficiently. Answering these queries is also a breeze with AI assist (gives intelligent responses).

It automates most of our customer support queries. This helps with our SLAs and making sure that our customers get help ASAP.

Eva Ai is a game changer. Saves times and responds fast.

The tool does its job well. It solves our problem and gives us what we were looking for.

Desku has been phenomenal in helping us reduce the TAT for responding to our customer queries. We are also saving time by creating template responses for standard queries.

It's super affordable as well!

Nothing at the moment. We are in the trial phase

It is reducing our TAT for responding to customer queries thus enhancing our customer's experience. Keeping track of all queries has become easier, helping us create reports and draw conclusion.

We had replaced the costly intercom with Desku, and it was a lot of savings indeed. We liked their AI-powered support bot, workflow automation, and all other features, It is quick and easy to set up.

Nothing so far I disliked about Desku. It has all we were looking for.

For SaaS companies like us, Desku is a perfect CRM tool. It helps us to manage and resolve customer queries quickly and easily. Even their automated support bot has reduced our efforts a lot in managing customer queries.

Desku.io is simple to use and provides a wide range of characteristics, such as an editor for dragging and dropping and an extensive collection of connectors. Desku is used for automating help across several platforms, especially WhatsApp and email. The product is reasonably priced and client service is excellent.

Something in the tool remains in its infancy, but I feel this product will do well if they stay on the right track. There have been multiple improvements to the chat widget, dashboard, and mobile apps.

We are a SaaS company. They assist us in rapidly resolving client inquiries. We make benefit of their Slack integration. Their bot handles the majority of the requests, allowing us to focus on our business. Desku.