AG

Ashlee Guy

May 22, 2024 Source: Trustpilot.com

Ive been using Deskmoz for a few years…

Ive been using Deskmoz for a few years and they are absolutely great. Great service, fast responses, very easy to work with. I highly recommend this service. I love the live chat option where a live agent responds to your inquiries!! It's definitely worth it!

TD

Tim Duncan

May 21, 2024 Source: Trustpilot.com

very professional

These guys are very professional, organised, systematised and hard working. My company has been working with them for several years. Value for money is also good.

RS

Raphael Strausberg

May 21, 2024 Source: Trustpilot.com

Working with Deskmoz is incredibly easy

Working with Deskmoz is incredibly easy.
Utsav and the team are super fast learners, available, and know how to follow guidelines.

Super happy working with them :) :) :)

AD

Amareen Dhaliwal

May 15, 2024 Source: Trustpilot.com

We have been working with DM for over…

We have been working with DM for over four years. Since the beginning, they have been an essential part of increasing our revenue and making a multi million dollar company. We are so grateful for their support and help and have use them for other companies after and recommended them to all of our friends. I Strongly suggest you use them and they are able to interchange platforms are coming out with phone support

TV

Tara Vega

May 15, 2024 Source: Trustpilot.com

Over the last 4 years

Over the last 4 years, DeskMoz has provided 24/7 live chat support to Pinsight, our valued clients, administrators, and simulation participants. We have placed immense trust in the proficient agents at DeskMoz, as they are the first line of support for all our users. With unwavering dedication, DeskMoz ensures the seamless delivery of chat support, with quick response times and accurate answers. Our visitors can rest assured that they are getting vital resources necessary for their optimum performance and engagement with our software.

Tara Vega
Senior Client Success Manager

AD

Amar Dhaliwal

May 5, 2024 Source: Trustpilot.com

We’ve been working with this team for 5…

We’ve been working with this team for 5 years and they’ve been a fundamental part in our company with managing chat inquires in a meaningful way that has resulted in improved student satisfaction. They do amazing work and train themselves to answer questions more advanced over time.

F

Fazal

May 1, 2024 Source: Trustpilot.com

Excellent service from Deskmoz

Excellent service from Deskmoz, we have outsourced our chat operations with them for almost 5 years, they have never let us down.

BR

Benjamin Rose

April 30, 2024 Source: Trustpilot.com

Exemplary Support and Seamless Collaboration

We have been partnering with DeskMoz for several years to manage our customer support operations. Our experience with DeskMoz has been exceptionally positive, enhancing both our pre-sales and post-sales support services.

DeskMoz's team demonstrates exemplary communication skills, maintaining clear and consistent contact with us and ensuring that our customers always feel heard and valued. Their responsiveness is outstanding; they address queries and concerns swiftly, which has significantly contributed to enhancing our customer satisfaction rates.

Moreover, DeskMoz has shown remarkable flexibility in adapting to changes in our service requirements. Whether it's adjusting to new products, shifting market demands, or integrating new tools and technologies, their team has seamlessly managed transitions without impacting the quality of service provided to our customers.

The professionalism and effectiveness of the DeskMoz team have not only improved our operational efficiency but also bolstered our reputation as a customer-centric organization as reflected by our outstanding Trust Pilot score. We truly enjoy our ongoing collaboration with DeskMoz and look forward to continuing our partnership, confident in their ability to evolve and grow with our business needs.

In summary, DeskMoz has proven to be an invaluable asset to our company, driving our customer service to new heights and helping us to provide unparalleled support to our learners. We highly recommend their services to any business looking to enhance their customer engagement and satisfaction.

GT

Gaurav Tharwani

May 1, 2022 Source: Trustpilot.com

Deskmoz has the best customer support…

Deskmoz has the best customer support as this company focuses on the one to one interaction between the customer and the agent and try to provide the the proper satisfaction to the customer for whichever inquiry they come for.

AD

Akshay D

February 17, 2022 Source: G2.com

"DeskMoz has carried my business to new heights..."

Describe the project or task DeskMoz helped with:

My education learning platform had recently gained a lot of traffic. We had a lot of visitors looking for support from us, however, due to our busy schedules, it was impossible to manage them ourselves. We received a lot of emails however, were only able to respond to half of them, and our live chat schedule was practically offline for the majority of the time. We really wanted a solution that would solve all our issues, and provide our visitors with the same support that we would be able to provide ourselves. DeskMoz was the answer to our solution! For the past few months, I have had DeskMoz live chat embedded onto my website. They have been nothing short of exemplary customer service and offer THE BEST 24x7 live chat offering I could ever ask for.

What do you like best about DeskMoz?

I like everything about DeskMoz. When visitors on my website have an inquiry, DeskMoz agents respond quickly and ensure that their inquiry is resolved to their satisfaction. I'm sure even I wouldn't be able to do it. They are very dedicated.

I love that there is a dashboard where I could sign in and view all the transcripts of the chats. Additionally, it offers me a panel in which I can modify the look and feel of the chat software. To add, this is included free in the DeskMoz plan. It's something no other business can offer.

I could even add other staff members to access the dashboard. It allows us to also improve the FAQs we provide, which the agents refer to for providing the user exemplary customer service.

What do you dislike about DeskMoz?

I like everything. DeskMoz provides everything we could ever ask for, and much more. It's the only tool required for a business to be successful in its customer service field.

What problems is DeskMoz solving and how is that benefiting you?

DeskMoz allows us to offer 24/7 live chat on our website, regardless of the date. They only take a few holidays every year, which I understand as everyone needs a break.

DeskMoz Reviews

User Rating

Rating Distribution

Do You Use DeskMoz?

Ashlee Guy

Tim Duncan

Raphael Strausberg

Amareen Dhaliwal

Tara Vega

Amar Dhaliwal

Fazal

Benjamin Rose

Gaurav Tharwani

Akshay D

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers