Deskero Reviews

The best feature I like about this application is its user-friendly interface. Navigating with the program is easy to use, and the nice and clean structure makes it simple to access the different customer support attributes. Deskero offers a centralized hub for managing customer queries from several channels, which includes email, chat, social media, and phone. This single view makes certain effective customer support management along with a streamlined workflow.

Although Deskero provides a strong customer support management solution, there are some areas that may be improved. One element that some end users might find restricting is the reporting and analytics abilities. While Deskero offers simple reporting options, more advanced and customizable reporting functions could be good for companies seeking to extract further insights from their customer support info.

Deskero efficiently resolves the difficulties experienced by companies in handling customer support inquiries and providing excellent support. One of the greatest issues it handles is the consolidation of client inquiries from different channels. Deskero's unified view allows companies to centralize and handle customer interactions, making sure no query is ignored and offering a smooth support experience.

Versatility in responding to all our needs.

User friendly.

Up time.

Houve uma alteração radical na nossa organização em termos de produtividade após iniciarmos a utilização do Deskero.

Deskero is such an intuitive simple and easy to deploy and use help desk solution and we are so pleased to make good use of it and recommend it to all.

So far no downsides as it is easy ti deploy and implement

Accountability between agents and improving customer service

Deskero allows me to manage my clients requests very easily & stay on top of my business. It has helped me a lot.

I would like to keep the original creation date of the tickets in addition to the date of the most recent update as well.

Give it a try, it will certainly surprise you as it did me, and it is definitely worth it. Overall I give it a B+ grade. Keep up the good work Deskero!

Deskero helps me prioritize request a lot easier. It also prevents tasks/clients from falling through the cracks by allowing them to initiate contact/requests.

Deskero provided the means to provide clear communication between the company and its customers.

Not much to dislike about this application as it has everything needed to communicate effectively.

Nothing to add at this time

Provides quick solutions to the average user in communicating

.sinceramente, la potenzialità, l'avevo lasciato senza utilizzarlo per mesi, mi sono ritrovato tutte le richieste dei miei clienti! inoltre dopo aver provato altri quando l'ho rivisto sono entrato subito e con facilita nei miei ticket

al momento lo sto ricominciando ad utilizzare, spero che dopo il primo impatto sia tutto in discesa, visto che provengo d'altri service desk dificile da utilizzare e non cosi compatti ma pieno d'ingegno

al momento non ne ho

tutti gli incident, attività d'ingaggio, richieste diverse

I love everything about it. It is easy to use, it meets all my requirements and it is also very secure and user-friendly.

I cannot say that it is expensive but it is also not really cheap, but it is worth every penny you use on it.

We use it as a call center software for communicating with our customers.

Tiene todo lo necesario para brindar soporte técnico, mis expectativas son muy altas. Es altamente personaliza ble y muy intuitivo. También me gusta mucho que tienen en cuenta la integración por api.El tiempo en que se crea un ticket por envío de correos es rápido. La creación de grupos para tickets y tipificación según sea incidente requerimiento o problema es muy benéfico. Se puede hacer una integración con esta plataforma super rápido. la administración de usuarios y empresas permite que se haga una gestión de clientes al mismo tiempo. brindan la posibilidad de integrar con los colores corporativos para que el cliente no pierda la sensación de continuar en la misma plataforma. Si no eres capaz de hacer la configuración o integración, te brindan la posibilidad de asesorarte e incluso ayudarte en todo el proceso. tienen app movil lo cual es excelente ya que actualmente se usan mas los moviles que los pc. En esta app se puede loguear ya sea cliente o administrador segun sean sus roles. pude configurar el logo de mi empresa lo cual es muy importante para mi por temas de marketing e imagen corporativa. tambien permite generar informes para el seguimiento de casos.

Quizás no me gusta tanto el hecho de que la versión gratuita solo tenga un administrador. Sin embargo para comenzar da una plataforma muy completa.

por supuesto que si

Soporte a nivel 1 para clientes externos. Tambien soporte para nuestros desarrollos y proyectos internos.

I love this application because it is very easy to use and configure. It has a simple and efficient design, with an excellent interface and at an affordable price. This is a great and very useful system. It has a technical support dedicated to solve any problem and give immediate response.

It is a fairly complete, pleasant and very effective system. It has helped us a lot and we were able to solve many problems. Actually I do not have any complaints about this product.

It is a great system and all users feel happy. It is really helping many companies and people to make their day to day much easier, and this translates into profits for us as Deskero customers. I recommend using this system, it is great and it helps us a lot.

A great tool for effective management of customers. The application provides a well-formulated ticketing system so you can attract the right customers in a very efficient manner. This system has improved our communication with customers and has not helped much to be more efficient in our daily work.