Desk365 Reviews

What I like best about Desk365 is that it got our support email fully organized. We get notified right away and can easily reply, just like with Zendesk or Freshdesk. The Microsoft Teams integration is a huge plus too. And honestly, you get all of this for a competitive price in a product that looks great and is super easy to use.

There’s not much to dislike, but if I had to name something: I’d love a feature (or maybe I just haven't found it yet) that sends the full ticket history, including all communications, to an email address when a ticket is closed — for easy archiving. Also, it would be great if there was an option to send support emails through our own mail servers.

Desk365 helps me bring order to support requests that come in from all sorts of different channels. Instead of losing track or having to juggle multiple systems, everything now ends up in one organized place. It saves time, reduces stress, and makes it way easier to stay on top of customer communication.

The software is intuitive, fully customizable, completely integrated with Microsoft365. Every couple of weeks there's one or more new features, the support team is amazing and very responsive. The pricing is good, we're a small team in a non-profit organization and budget is important. I really thing we can support better our colleagues thanks to Desk365.

I'm not a fan of AI right now, I understand we'll have to start working with it sooner or later, but I can't see the added value yet.

Managing requests, following up with colleagues, reporting to management, you name it.

What I like best about Desk365 is the variety of available communication channels it supports, allowing us to interact with our customers through their preferred platforms. The user interface is intuitive, making it incredibly easy for our team to manage requests efficiently. This combination of flexibility and ease of use has significantly improved our customer support process. Also the fast releases of new features is amazing.

What I dislike about Desk365 is the lack of a feature to track our prepaid service cards (or hour cards). It would be helpful to have a built-in tool for managing and monitoring the usage of these cards, allowing us to easily keep track of remaining credits or hours

Desk365 helps us streamline our customer support by centralizing all communication channels in one platform, making it easier to manage and respond to customer inquiries. This saves us time and ensures that no request slips through the cracks. The ease of use and automation features also help our team stay organized and efficient, ultimately improving our response times and customer satisfaction.

It was extremely easy to customize and implement into our firm. Desk365, continues to make quarterly enhancements and are very responsive to our questions/issues if we have any.

There are still features for enterprises that they are still working on developing.

Keeping us organized and allowing us to provide a timely and efficient level of customer service.

It is VERY easy to administer, very easy to implement especially to our end users who are already using Teams. There is a ton of flexibility in how the software works for you as it is very customizable. It is also nice to see development for the software continuing, they are constantly adding new features. I've had to reach out to customer support on only a few occasions and they were very responsive and always cleared the issue I was having. I am super happy that I found this software and will never switch to anything else (unless it gets expensive, which it is NOT now).

There is nothing I would change about this software. If there is anything I want added, I can ask the devs and they will either put it on the list of things to consider or tell me why it may now be implemented. I have nothing bad to say here.

We needed a convenient way for our end users to enter tickets. With Desk365 our users can enter a ticket by email, interact with the Teams Chat bot or use the ticketing URL interface. Our former ticketing system was horrible and there was only one way to enter a ticket. If an end user still reaches out to me on Teams, I can right-click the message and choose "open a ticket" which moves the Teams message directly into a new ticket, automating the task of creating a ticket.

It works great with O365 and MS Teams- pretty much seamless.

Not much to dislike. Any requests we have made, the team has tried their best to accommodate.

Desk365 makes it clear to our organization how long tickets are open, we can be very specific about where they need to go, and who needs to answer them.

We love the customization ability with Desk. It meets our needs as a small nonprofit and has a reasonably priced product. The integration with Teams has been a game changer for our organization.

I wish the reporting was more robust, both metrics on the desk tickets themselves as well as reporting round Knowledge Base views.

It is providing an easily accessible ticketing system integrated with Microsoft teams. It provides a streamlined process for our staff to get IT, Data, and Procurement support.

They are really good at helpdesk software. They have had an answer for everything that I have asked and when a feature didn't exist yet, they would add it. It was super easy to set up because they do not try to do more things than they advertise. I use it every day to work with my colleagues.

There is no direct RMM function, but this is actually a blessing.

They help me track computer issues throughout the company and ensure that I do not fall behind.

.Provides smooth interface to enhance productivity

Needs to get some more AI upgrades to cope up with the upgrading business module

Helps in reducing time through task management also helps in automation on repetitive tasks

The integration with Teams is fantastic and the ease of use incredible.

The support team is accurate and very fast.

I couldn't recommend it more highly.

Nothing!The product is excellent and in continuous development.