DERDACK Enterprise Alert Reviews

For years now, Derdack provides us with a reliable and useful integration to our different, hybrid, monitoring environments. Alerting policies are easily customizeable and adapt to our ever changing needs. Alerts can be traced back and followed in time, rendering a clear path as to what when where why whom.

After all those years, the GUI could use a little refreshing. It however is still very useable and, as opposed to many other tools, you still find your way around easily, so that's only a minor point.

Combining our different heterogenous monitoring environments into one consolidated alerting solution and the ability to integrate with customized notification channels can be a game changer.

The best thing about Enterprise Alert, besides it being a Robust and flexible alerting product, is the team supporting it. They are verry skilled and quick to assist, helping to tailor the product to our needs.

I have not encountered anthing about Enterprise Alert that I dislike.

It enabled us to quickly respond to any disturbance in our country wide gasnetwork and dispatch the right engineer.

I find it a straight forward tool to you use. Next to that I appreciate the support that I receive from Fabian Rupprecht-Kierspe and Frank Mantey

I haven't found anything yet that I dislike

It's solves our high severity alerts that are generate in Servicenow and sent to Derdack EA

DerDack EA is a great tool for organizing duties for 24x7 notifications to our Operations-teams. Everything you need in such a tool is available and quite straightforward to configure.

Integrating other automation tools, accept the ones that are out of the box available, is quite troublesome. It would be great if there are easier integrations.

Easy and fast alerting of our administrators on duty. And easy configuration of escalations, if the person on duty can't be reached. Oh, and an app for acknowledging the alerts and starting first-response-automations.

I like the ability to let your users be notified by the methods that they choose. Before, our methods were static. You got a phone call or a SMS text and there was no intergration. Now, you can setup an alert and if the user wants 5 phone calls, or they want a different schedule for work vs home they can do it.

There isn't alot to dislike. I think if anything Derdack can contiue to expand the project. I know they recently added MS Teams noticiations via team channels, however, I still get asked why we cant have personal noticiations. Also, would be nice to have a easier way for users to onboard with the Mobile App with a QR code that configures the URL instead of them typing it.

We have alot of teams using this product and I have heard from those managers that its really helping address the missed alerts. Its has gotten rid of the SMS email groups where someone has to go in and manualy change it every week to the person that is on-call.

We drastically reduced false alerts getting through to our on call teams.

Finally one easy to manage centralized system to control the flow of our alerts, using numerous protocols from mail over SNMP and software specific connectors to two-way-REST-APIs.

Have not found a competing product which brings nearly the same functionality.

Some of our users dislike the mobile app as it is slow from time to time. It could use an overhaul, which might already have happened with the SIGNL4 connector.

We centralized our IT on-call team management and general IT alerting with Derdack Enterprise Alert in 2015. It helped lower our response times and also helped minimize our downtimes. As a bonus, our on-call shifts are less noisy, as there are just actionable alerts.

I have found that Derdack Enterprise Alerts directly addressed a specialized need for our infrastructure that I could not find any other product to do being a Microsoft school District.

So far, I haven't found anything that I don't like about the product yet. I wanted something that was turn-key for the products that I needed, but at the same time allowed me to integrate anything I wanted.

I needed to get fully integrated alerts from SCCM, SCOM and SCSM in a single pane of glass for our infrastructure. I wanted this to be an on-premise solution and scale to meet my needs, which Derdack delivered on.

- Very reliable and robust

- Many interfaces for monitoring systems

- Many setting options

- Great support

So far, we have not found anything serious.

Escalation when someone can't be reached. Managing OnCall calendar.

We've been an EA user almost 10 years now and are extremely happy with the product and support. Some things to mention..

* Great looking interface

* Very robust piece of software and they continue to add new features.

* Easy to schedule oncall (drag and drop and it remembers your pattern)

* Easy to run Alert policies based on emails. It also interfaces with a lot of monitoring systems

which makes setup easy.

* Remote actions do the work for the user keeping you out of it! They can send an email to EA and a script will run

if they are in the correct security group taking care of whatever process you wish. We use it for licensing.

* SMS Broadcasting is great for mass notifications of downtime. We use this monthly for our outages of critical systems

* Easy to setup notification channels. We moved to a cloud based VOIP this year (cost savings) and it

was so simple to get setup and cutover.

* Support is awesome! they work with you on problems and even upgrades if you're nervous. You don't have a good

company without good support.

* No dislikes. Its a solid app and I've never had any complaints.

* simple friendly interface that makes it easy for users to schedule their oncall. It shouldn't require an

IT guy to get the job done.

* oncall scheduling with multiple methods of notification.

* Easy to alert via email messages based on subject or body information.

* Disaster Recovery! Use the included SQL server on the same box as EA and DR

is simple with vSphere replication or Azure sync.

* Users can fix their issues by setting up remote actions.

The flexibility of the system and the Smartphone App

Sometimes a litte complicated to install by first time

Internal IT Alerting, Internal Serviedesk and On Call Maintenance for our production environment