Dentrix Ascend Reviews

It is cloud base. we can work from anywhere and it has good features.

data is not traferaable easily. Storage is issue. to add new user it's long process.

patient EMR, managing all three locations smoothly. all patient's data accesible from anywhere. tracking prodcutions for all provider, many more.....

Graphics and multiple ways to navigate Ascend. No right or wrong way to access needed information.

Can only be logged in one work station/ computer at a time. But good for security reasons.

ICD-10 codes are linked in conditions to treat certain procedures that are treatment planned. This helps with dental claims.

It is very simple and easy to use, both for clinical and accounting staff.

They recently did an update to whete you can only pull up patient images on one screen at a time.

Dentrix Ascend is cloud based so everything backs up automatically.

How easily accessable everything is and how fast this software moves, never lags. It makes scheudling, payment, and patient info super quick and easy to manage and maintain.

I dislike how quickly it times out and logs me out. Sometimes i am using ZocDoc or checking my emails or on the phone and by the time I come back I have been logged out.

I would recommend to all medical offices to use this platform.

I am solving issues verifying insurance, submitting payments from insurance and patients and being able to add new patients as family members to make submitting claims so much more simple

Dentrix Ascend is great concept for mobile dentistry. I currently am a user and am able to access the patient's records, print and mail billing, upload documents such as medical history and/or various documents like insurance cards, etc all remotely (home, in the office, or at the clinical site). As long as there is internet (which most of the facilities offer it), I am able to dental chart, write notes, book appointments, add patient information in, etc right at the facility, whether it be at a nursing home, school, or in home (some patients are homebound). It is quite easy to book a patient's recall appointment, assign clinicians to the appointment, treatment plan, and update billing. Overall, Dentrix Ascend was designed all cloud based and designed well.

The product support/customer service is quite limited and not as helpful as I would like. For a small business, it is difficult to learn all aspects of the office (clinical , admin, finances, etc). I feel as though a lot of the input in dentrix ascend is self-learning. Although the customer service has helped, it is not as great.

Dentrix Ascend has allowed us to be paperless and be able to communicate via cloud. I would like to see more online virtual learning tools. For example, I would like to see tutorials or videos on entering Medicare insurance or see if it possibly to look up a patient's benefit (how many cleanings a year? can they have fluoride?).

The fact that I can access all locations from anywhere. The searchability within Ascend.

Some of reporting, and that you can't view the schedule a week at a glance. Also not being able to close days in the schedule.

Being able to report on all of our locations at once makes our owner's life easier. Information at our fingertips is definitely a benefit.

This program is easier than most dental software out there. The patient reminders and ability to use between multiple practice locations is amazing.

Pricing monthly is a little steep for a small group of practices. It seems like there are still a lot of bugs that need to be worked out, such as being able to pull reports and track the confirmation calls/texts.

Collections. We are able to get more revenue on collections because there is no third party handling the claims.

I like how it is easy to look up anything efficiently when used. For example, from pulling up an X-ray or to looking for cases, it can be done quickly in a matter of seconds. It is also very easy to teach to anyone new to the program.

Although I do not have many words on what I do not like about this program, I will say that if the program looks more modern, it will be nicer. It is not a huge problem though for me, personally.

No problems

Accessibility from anywhere, without a need for a backup.

They won't tell you this, but you'll want a backup internet connection in your office. You are relying on a single point of failure for downtime otherwise. They also tell you that you won't need a server, but you actually do if you want to have a compliant, secure network.

Make sure that you have the infrastructure to support it. You'll need a backup internet connection, and a Windows Server for internal network compliance. Make sure your imaging will bridge correctly. Make sure you don't just want the Standalone version, even if you have satellite offices, etc.

Some bridging between imaging software is not supported, even if it is supported in the Dentrix Standalone.

All encompassing keeping patient data together & easily accessible!

Recording recession, perio chart cursor does NOT move automatically. :( Help!

Train, train, train!

Unified data collections