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Demandbase ABM Platform Reviews

User Rating

4.5/5 (Based on 111 Ratings)

Rating Distribution

  • Excellent

    63.1%
  • Very Good

    29.7%
  • Average

    3.6%
  • Poor

    0.9%
  • Terrible

    2.7%

User Sentiments

Ease of Use, Extensive Integrations, High-Quality Intent Data, Comprehensive ABM Features

Steep Learning Curve, Occasional Inaccuracies, Limited Self-Service Features, Expensive Pricing

Do You Use Demandbase ABM Platform?

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Review Summary

Overall, reviewers report positive experiences with the product, citing its robust features, ease of use, and effective ABM capabilities. Users appreciate the platform's ability to centralize customer data, automate marketing campaigns, and provide valuable insights. They find the interface intuitive and user-friendly, enabling efficient campaign management. Additionally, reviewers highlight the platform's strong customer support, responsive to queries and offering valuable assistance. While some users mention occasional glitches and a need for improved reporting capabilities, the general sentiment is that the product is a reliable and effective ABM solution.

Pros

  • Comprehensive data and analytics for better targeting and personalization.
  • Streamlined marketing and sales alignment for improved efficiency.
  • Automated lead scoring and nurturing for more efficient lead management.
  • Robust reporting and insights for datadriven decisionmaking.

Cons

  • Steep learning curve and complex implementation process.
  • Potential for data overload and information fatigue.
  • High cost may not be feasible for small businesses.
  • Limited integration options with some popular marketing platforms.

AI-Generated from the text of User Reviews

Reviews
JD

Jacob D

December 21, 2023 Source: G2.com
"Sales Operations Manager"
What do you like best about Demandbase One?

Demandbase One has been crucial to building our B2B outreach campaigns. It is easy to take actions on sales signals and has a variety of integrations that help with your workflows. As we kickoff our new product, it's been useful in surfacing new accounts that we didn't have identified as targets for us to incorporate in our campaigns.

The support team at Demandbase One has crucial to our success with their constant support and knowledge. We've made a number of improvements to our current system over the last year and that all comes down to the frequent meetings we've had with the support team as they've guided us on how to best leverage their tools.

What do you dislike about Demandbase One?

I do most of my work out of the Demandbase One and it took me a decent amount of time to learn how to navigate the platofrm. The sales reps tends to get lost in it as they don't access it very often which causes them to avoid it in general. We've found workarounds for that in the use of daily/weekly activity reports but I do wish it was easier part of their workflow.

What problems is Demandbase One solving and how is that benefiting you?

Demandbase one provides an easy way to identify our sales signals and segment those into specific actions taken by the Sales and Marketing teams. This has been crucial as we build out a new marketing/sales outreach programs for our new product and serve up actionable leads to our account executives.

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KV

Kate V

December 19, 2023 Source: G2.com
"Demandbase - a comprehensive ABX platform for sales & marketing programs and alignment"
What do you like best about Demandbase One?

Demandbase process is effortlessly segmented, enabling the breakdown of Total Addressable Market (TAM) by regions or other criteria aligned with Ideal Customer Profile (ICP). This segmentation facilitates the swift generation of intent data, providing a prompt evaluation of the next strategic steps.

In the context of ICP, the workflow involves and allows checking intent, configuring multi-channel campaigns with precise messaging, and translating these insights into actionable strategies for the sales team. Demandbase platform is notably comprehensive, catering to both sales and marketing programs, distinguishing itself from other ABM platforms, which is primarily geared towards marketing applications. Moreover, with Demandbase, the existing foundation of orchestration with Account-Based Experience (ABX) facilitates audience creation, allowing seamless integration with various channels to disseminate targeted messages.

What do you dislike about Demandbase One?

Not much to dislike about this platform, however if I have to pick one, you have to allow yourself to learn the ins and outs of this platform as it's a complex system. But this is also a positive thing as you can use this software across the whole business to create a great ABX programm.

What problems is Demandbase One solving and how is that benefiting you?

Demandbase One proves invaluable in our strategic initiatives by providing instant data crucial for making informed marketing decisions. The inclusion of sales intelligence is pivotal, allowing us to identify the ideal buyer persona. With the insights derived from intent data, Sales Relationship Development (SRD) is empowered to initiate outbound conversations and engage in effective social selling, ensuring a targeted and personalized approach. Simultaneously, this methodology empowers the marketing team to deliver the right content at precisely the right time, aligning our efforts with the dynamic needs and interests of our audience. In essence, the synergy of instant data, sales intelligence, and timely content delivery positions us strategically for success in both marketing and sales endeavors.

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AU

Anonymous User

November 16, 2023 Source: G2.com
"Unleashing the Power of Precision with Demandbase One"
What do you like best about Demandbase One?

Demandbase One has become an indispensable asset in my sales research toolkit. Its precision, real-time insights, personalization capabilities, and user-friendly interface have collectively elevated my approach to prospecting and empowered me to achieve remarkable results.

What do you dislike about Demandbase One?

Demandbase One, while offering a robust set of features, is not without its shortcomings. As a sales researcher, my experience with the platform has been a mix of commendable attributes and areas where improvements are crucial.

One notable aspect deserving of scrutiny is the learning curve associated with Demandbase One. The platform, while powerful, can be overwhelming for users unfamiliar with its intricacies. Navigating through its various features and functionalities can be a daunting task for newcomers, potentially hindering their ability to quickly harness the platform's full potential. A more user-friendly onboarding process or comprehensive training resources could significantly mitigate this challenge.

What problems is Demandbase One solving and how is that benefiting you?

The real-time insights provided by Demandbase One are another aspect that sets it apart. The platform continually updates and refines its data, ensuring that I always have the most accurate and up-to-date information at my fingertips. This not only saves me time but also instills confidence in the data-driven decisions with my sales research team.

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MB

Mick B

October 27, 2023 Source: G2.com
"Sophisticated go to market toolset & account intelligence"
What do you like best about Demandbase One?

Demandbase offers a sophisticated suite of tools for marketing & sales teams. Our program has had great success taking full advantage of Advertising tools such as predictive scoring, intent models, and personalization to not only identify our best accounts but serve up the right ads at the right moment. The Demandbase team is an absolute pleasure to work with and feels more like an extension of our own team rather than an external partner. They foster a highly collaborative crossfunctional environment and empower us to stay on the forefront of ABM innovation.

What do you dislike about Demandbase One?

Demandbase is so robust that non-power users can feel easily overwhelmed. Simplification of the experience remains key for adoption.

What problems is Demandbase One solving and how is that benefiting you?

Demandbase One solves two main problems: account selection & personalization for marketing programs and sales intelligence. With DB1, we're better equipped to find the best accounts for our programs that are most likely to respond and turn into opportunities. We're also able to run a seller enablement program to help sellers prioritize their territories.

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CA

Candace A

October 24, 2023 Source: G2.com
"A great ABM platform for the one who enjoys personalization"
What do you like best about Demandbase One?

I love the level of detailed data we are able to extract from this platform. The insights are unbeatable. My favorite demandbase capabilites are the deanonymizined web data and the ability to create very detailed journey stages.

What do you dislike about Demandbase One?

I would say the only downside to Demandbase is the need to request certain features be activated by support. It seems like a time waste to have to have to email support and wait for them to give you the access to a feature you are already paying for. A newer custom might not know they need to do this and therefore might miss out on a valuable insight.

What problems is Demandbase One solving and how is that benefiting you?

It solves the anonymous web visits and helps sales better prioritize their outreach.

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RP

Rahul P

December 17, 2020 Source: G2.com
"Very Actionable Intent Data"
What do you like best?

- Easy to use

- Good intent data even for niche topics

- Straight forward integration into Salesforce

- Company/account level Insights into anonymous traffic to your website

What do you dislike?

- Folder structure for audience list will be a good feature

- Limited number of profiles

Recommendations to others considering the product:

Define your use case first, look at your current marketing tech stack, get sales team and leadership onboard and make sure they are comfortable utilizing it on a daily basis.

What problems are you solving with the product? What benefits have you realized?

Our main use case was intent data for existing accounts and building new target account lists. Demandbase is surfacing a lot of data points which really helped us focus on right accounts at the right time.

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MR

Michael R

December 10, 2020 Source: G2.com
"A True ABM Platform"
What do you like best?

Demandbase has grown into a true ABM platform, where we can manage almost all portions of our ABM program. The addition of site analytics has been very valuable, as we can analyze not only our ABM activity through Demandbase, but also the performance of all our other campaigns through the tracking of UTM parameters. The data Demandbase provides is clearly valued by my leadership team and C-suite alike. The Targeting solution has proven to be the most cost-effective digital advertising option available for providing the air-cover to match our other ABM initiatives. I appreciate that it lets us not waste advertising dollars on accounts we don't care about or who were never going to become clients in the first place.

What do you dislike?

While the entire platform has proven critical to my work as a marketer, my sales team has gotten less value out of it. We work in an industry where we know exactly the accounts we need to go after, so they don't use it from an account identification perspective. They appreciate the ability to see when an account has been on site, what they account has interacted with, and what campaigns they've engaged with. But like all sales people, they want to know who the person was doing the activity. We sell into massive enterprise accounts with tens of thousands of employees, but we only really care about 9-10 of those employees. I believe the acquisition of Engagio and the added value their solution will bring to the Demandbase suite will help on this front.

Recommendations to others considering the product:

Put together your ABM program first before identifying the tools you need to make it successful.

What problems are you solving with the product? What benefits have you realized?

From a marketing perspective, we're solving the question of knowing what accounts are coming to our site and what content areas they are interacting with most so we can continually optimize. From a digital advertising perspective, it gives a smaller company like ours the ability to get in front of our prospects in a way we wouldn't have had the budget for in a traditional model.

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AM

Administrator in Electrical/Electronic Manufacturing

August 4, 2020 Source: G2.com
"Best ABM Technology Software out there."
What do you like best?

It gives you so many insights about the companies you are targeting or should be targeting and their analytic tool is very easy to use and comprehensive.

What do you dislike?

Only thing that I wish were available is that you do not get the actual contact information of the prospects but only at the account (company level).

Recommendations to others considering the product:

If you are looking to serve your advertising to specific target accounts, Demandbase is ideal.

What problems are you solving with the product? What benefits have you realized?

We were able to serve targeted advertising to our target companies and was able to raise the engagement. We also get the insights like the web pages visits that our target companies are visiting, the topics these companies interested in and reading. We get a third-party intent data that we can use to create specific banner ads.

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JD

Jatinder D

July 30, 2020 Source: G2.com
"Fantastic tool that can generate revenue if used in the right way!"
What do you like best?

Ease of use and clarity of the information to hand.

What do you dislike?

Wish we have contact or cookie tracks of the individual researching!

What problems are you solving with the product? What benefits have you realized?

Generating revenue for the business.

Read more
AS

Administrator in Financial Services

July 30, 2020 Source: G2.com
"ABM Made Easy"
What do you like best?

Demandbase provides a wealth of data, but is remarkably easy to navigate. The DB team is hands on in launching campaigns.

What do you dislike?

While the information is robust in Demandbase, there's not any easy way to share information with the sales team. It's also a challenge to integrate Demandbase with other marketing automation tools to track the prospect journey.

What problems are you solving with the product? What benefits have you realized?

Automating ABM campaigns with Demandbase is easy and we found the campaigns to be high performing relative to other channels

Read more

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