Delighted Reviews

User Rating

4.8/5 (Based on 104 Ratings)

Rating Distribution

Excellent
81.7%
Very Good
17.3%
Average
0%
Poor
0%
Terrible
1%

User Sentiments

Ease of Use, Intuitive User Interface, Extensive Integrations, Customizable Surveys

Limited Reporting Functionality, Occasional Downtime, Lack of Advanced Features, Difficult Customization Options

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Review Summary

User reviews for Delighted highlight its ease of use, intuitive design, and comprehensive features for collecting and analyzing customer feedback. Users praise its user-friendly templates, fast setup, and integration with various tools like Slack and Salesforce. The platform is also commended for its responsiveness and helpful customer support. While Delighted is generally well-received, some users wish for more advanced reporting options and automation features. Despite these minor shortcomings, Delighted is consistently praised as a valuable tool for gathering real-time feedback and improving customer satisfaction.

Pros

Easy to use, customize surveys, brand them with logos and colors.
Offers features comparable to more expensive survey platforms.
Intuitive reporting and constantly adding new features.
No sneaky implementation charges, making it an excellent value.

Cons

Managing web survey display customization can be challenging.
Limited reporting and analytics functionality, requiring manual effort for deeper insights.

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Reviews

Roseline

November 8, 2023 Source: Trustpilot.com

Delighted review

Their website is amazing and Also they take customer data very safe

Cryptid

November 4, 2023 Source: Trustpilot.com

Delighted I found this (heh...)

Setting up shop on Delighted was a breeze. You can customize your surveys, slap your brand logo and colors on them, and even get fancy with custom logic. It serves its purpose very well. The reporting is intuitive, and they're constantly adding new features. You can create surveys tailored to your exact needs, and their templates are pretty user-friendly.

Also, it offers features comparable to pricier survey platforms like Qualtrics and SurveyMonkey. Plus, there are no sneaky implementation charges, which is a win in my book.

So far so good, I haven’t run into any major issues yet. And their support team seems really responsive so I’m generally not worried

Burkay K

October 20, 2023 Source: G2.com

"Impressed by Delighted!"

What do you like best about Delighted?

In my quest for the perfect survey provider, Delighted emerged as a true gem. Unlike other platforms I've tested, Delighted offers a remarkable range of services that genuinely blew me away.

What sets Delighted apart is their intuitively designed templates, which not only make survey creation a cinch but also allow for effortless customization. The efficiency of their compiling system and the instant connectivity to various channels elevate the user experience to a whole new level.

What do you dislike about Delighted?

The absence of detailed reports and insights results in manual effort to obtain the necessary information.

What problems is Delighted solving and how is that benefiting you?

Being able to generate and create quick surveys seamlessly has saved me a great amount of time.

B Kemal

October 19, 2023 Source: Trustpilot.com

Enthusiastically Impressed

Enthusiastically Impressed by Delighted!

In my quest for the perfect survey provider, Delighted emerged as a true gem. Unlike other platforms I've tested, Delighted offers a remarkable range of services that genuinely blew me away.

What sets Delighted apart is their intuitively designed templates, which not only make survey creation a cinch but also allow for effortless customization. The efficiency of their compiling system and the instant connectivity to various channels elevate the user experience to a whole new level.

Sameer Gwasikoti

October 19, 2023 Source: Trustpilot.com

Excellent and easy tool to collect the customer feedbacks

There are many features which i liked but its quickest and most effortless means to collect real-time, actionable feedback from a wide array of stakeholders, including the valued customers, dedicated employees, trusted partners, and esteemed vendors is praiseworthy. This NPS has ability to instantly collect, analyze, and distribute feedback is a true game-changer for business growth.

Marketable Skills

October 18, 2023 Source: Trustpilot.com

Implementing Delighted was easy

Implementing Delighted was easy. It has inumerable pre built survey questions and templates.

Serves its purpose very nicely. Highly recommended.

Fazla Alahi

October 15, 2023 Source: Trustpilot.com

Delighted is an absolute game-changer…

Delighted is an absolute game-changer when it comes to gathering real-time, actionable feedback from various stakeholders, including customers, employees, partners, and vendors. It's no surprise that this platform is trusted by industry giants like Uber, Cisco, and countless other top brands.

The best features of Delighted is its ability to instantly collect, analyze, and distribute customer feedback. This real-time functionality is a game-changer for any business, as it enables them to stay in tune with their audience and make data-driven decisions promptly.

Overall, Great Service!

Anonymous User

January 25, 2023 Source: G2.com

"Very VERY intuitive 👏"

What do you like best about Delighted?

Delighted is such an easy-to-use platform and very intuitive. NPS is very important to our company goals so we demo the surveys a lot internally to stakeholders. A feature that I like a lot in Delighted is the metrics and reporting. It's so easy to filter the metrics to see where responses are coming from and if needed, delete the test responses so that we don't inflate our NPS during internal demos.

What do you dislike about Delighted?

I wish that customizing where web surveys displayed was easier to manage inside the app. Dev resources are needed to set it up but it would be really cool if this could be managed inside the Delighted without needing additional code.

What problems is Delighted solving and how is that benefiting you?

Delighted is great for NPS and CSAT surveys! I love the new G2 integration as well to help collect reviews in a frictionless way.

Shayla F

January 12, 2022 Source: G2.com

"Easy to use and great customer service"

What do you like best about Delighted?

Their UI is very easy to use and very simplified. I am able to get all the necessary information needed to report to the company, my team, as well as executives.

What do you dislike about Delighted?

I wish there were a bit more advanced reporting features although I will say it has just enough to get the job done but there are times where I wish it was more advanced in the analytics area.

What problems is Delighted solving and how is that benefiting you?

We use delighted to measure the happiness of our candidates/student users. We are able to see how their post-job application process is and how they are feeling about the platform as a whole. We look at these numbers monthly, quarterly, yearly and report back to the larger company on our candidate happiness.

Anonymous User

December 17, 2020 Source: G2.com

"Delighted"

What do you like best about Delighted?

Delighted is a quick and easy to use tool.

What do you dislike about Delighted?

We were not notified when the native integrations were not working.

Recommendations to others considering Delighted:

It was a good tool.

What problems is Delighted solving and how is that benefiting you?

We needed to get an NPR score. This tool helped.

Delighted Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Delighted?

Review Summary

Pros

Cons

Roseline

Cryptid

Burkay K

B Kemal

Sameer Gwasikoti

Marketable Skills

Fazla Alahi

Anonymous User

Shayla F

Anonymous User

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