Delegate Connect Reviews

Friendly and knowledgeable staff and user-friendly platform. Prompt responses from staff, always willing and readily available to help with questions and tasks. Provides great support and suggestions

NA there is nothing I dislike about Delegate connect

User-friendly platform. Great staff and customer service when assistance is required.

Problem: Conference delegates wanting to view recorded conference sessions, post-conference

Solution: Delegate Connect have a platform where the conference recording sessions are stored and can be viewed and verified

Really professional and high quality organisation. Developed an engaging event platform for our International Conference and were flexible, creative and responsive to client requests. Made for an enjoyable and relaxed experience. Would definitely use again and recommend to others.

From my experience, I could not identify a downside to working with Joyn. They were great.

Helped build and deliver a quality event platform. Clear communications and flexible approach was invaluable.

The best part were the teams, the Joyn account managers were so professional, friendly, knowledgeable and helpful. Nothing was too much trouble and that made the event planning and execution processes so much easier.

We found the breakout room activities to be slightly clunky. I think there is an opportunity for Joyn to improve their user experience when it comes to being able to see and hear everyone in the breakout rooms.

Joyn provided a solution to hosting an online event we had that was bespoke and curated. It enabled us to provide a personal experience for the teams who were joining remotely.

The concierge service was a stand-out for our small team! There are so many moving components with a hybrid event, so having the Joyn team there to support the platform set up and management helped us focus on our on-the-ground delivery and marketing.

Some of the platform components seemed to be double-ups for our event - such as having sessions and then talks within those. It was an easy thing to adjust but something that would have confused our delegates if both had been set up.

Having everything for one (or multiple) events in one place that is easy to use for both delegate and organiser - i.e. the program, on-demand recordings and in the future, our ticket sales. Everything seemed much more streamlined than our last platform (EventsAIR) where there were way too many components and sections you needed to set up to have one working event.

The customer service was excellent. The platform was easy to use. The team thought of every aspect of a virtual event to help us plan accordingly.

Nothing, it was a perfect experience and was worth the cost.

Previous virtual conventions did not go so well, but the care that the team gave to our speakers, audiences and planning committee really eased the anxiety the organization had about hosting another virtual conference.

Joyn offers a platform with great functionalities capable of delivering any type of events. Their team and onsite production services make every interaction a great experience.

Platform would be even better when it integrates with eTechSuite.

Delivering seamless and engaging virtual and hybrid events for all stakeholders.

What is helpful about Delegate Connect is their team, the team from DC provides support from the very beginning to the end. They instill security in the delivery and execution of their product.

The team at DC are working on improving and developing their product. In areas such as registration, gamification and reporting. The only area I would like to see improvement on is the program layout. The team at DC are working on this!

For your one stop shop for your conferencing requirements.

Delegate connect are working on improving their product with further development in the registration system. Reaching out for our thoughts and insight assist in the development process.

Customer service, support and the platform

Nothing at all! The platform is easy to use by all.

The technical support they provide helps all participants regardless of their technical background.

Very solutions-focused and responsive team. The platform is very customisable and the team has a lot of experience to provide creative solutions based on other events they've worked on and their deep knowledge of the platform. We never waited long for a member of the team (more than one person working on our event), which was impressive given the recent pressures felt by most organisations at the moment. We didn't have to control any of the technical production on that day and were in very safe hands with their staff. We felt really well covered and it made our lives much easier as a very small in-house events team.

Not all features are fully customisable, for example, we wanted to limit the number of people in networking rooms to a smaller number than Delegate Connect's set capacity. This wasn't possible but the team suggested some other solutions for us to make it work. I would have liked more explanation upfront about some of the work we needed to do in preparation for the event. We were pointed to many online resources/ knowledge articles but having these pieces of work explained by the team members in the first instance would have been better. They received this feedback well.

Don't be shy to pose specific challenges to the Delegate Connect team so you can see how they respond so thoughtfully to your org's event needs. I liked how customisable and brandable the platform is, as well as the fact that Delegate Connect has several options for attendee connection and engagement.

Full-service online event, content and connecting platform. Being able to hold registration, pre/during/post event on the site. Not having to build platform or run technical production ourselves, as well as not having to navigate the platform solo. The team had a solutions for almost every single thing and were available to help almost always within 24 hours. I was very impressed with the team's response time, good nature, ability to provide creative and technical solutions for our challenges etc. It was a full service delivery.

Delegate Connect were flexible, helpful and adaptable. We had outstanding service from our account coordinators all of the way through the process. Communication was clear and questions were answered quickly and solutions provided

I honestly don't have an answer for this question - all of our needs were met. Now that we have used the Delegate Connect service we will not go back to using any other products.

We were very impressed with the Delegate Connect service and communication

Delegate Connect offered solutions for our event to engage our online audience with varying levels of disability. The staff were able to help coach us through any issues and if we couldn't solve them ourselves, they did it for us.