DearDoc Reviews

I love getting all the patient reviews and how they help with negative reviews, Hugo is a great help

No direct notifications when a patient utilizes the text messaging

NA

DearDoc has helped my business tremendously. The AI chatbot feature on my site has saved me both time (answering questions that visitors cannot easily find on my website) and money (no need for a secretary and DearDoc has lengthened my website visits and interest in my website, thereby converting more visits to booked appointments). I will forever be a loyal DearDoc customer because of the personal touch the team provides. I am on monthly calls with Rachel and Casie, who not only show me my website stats, but offer creative improvements to my chat dialog, which is updated monthly so that my site feels fresh and current. We have also included videos in the chat so that visitors also feel and can see the personal touch and don't feel like they are just talking to a robot. I actually enjoy my monthly DearDoc calls and look forward to seeing my business continue to grow organically with such an inspiring team, who truly feel like a part of MY team.

There is nothing to dislike. DearDoc is attentive, professional and creative.

DearDoc is fielding all of my website visits around the clock, converting visitors into booked appointments even in my sleep!

Everyone is very accommodating and kind.

I have not run into any problems so far.

DearDoc has cut down on our phone calls since most of the questions people have can be answered with the AI chat. There is the added benefit of questions being answered after hours as well.

The most helpful thing about DearDoc is they're 1000% committed to my companies success and they listen to my concerns & questions carefully. Because of this, they've helped us acquire a lot of leads during our time.

Nothing I can think of. Their software I would rate 8/10. However, their team alone it was a great experience working with them. I couldn't be any more grateful!

They helped us generate more business. Through the deardoc chatbot we're able to get 10-12 new customers per month. This has been one of the jey contributors in helping usw scale our business.

It ability to provide leads and feedback. Such a useful tool

There's nothing I can say negative about Dear Doc

Solving the needs of customers

I love the AI chat feature that I'm currently using for my website! I also love that I have a personal Customer Success Manager, Ashley Malone, that I can reach out to at anytime with questions or concerns. She's not only very knowledgeable but patient and kind as well!

I don't have downside at this time that I can think of.

Questions on my website regarding pricing and other frequently asked questions.

The AI chat connects patients to us in ways that otherwise wouldn't be possible. Our patients enjoy how easy it is to reach and stay connected with our team, and we've gained a lot of insight into how to refine their experience. The customer service has been nothing short of excellent; my customer success manager Damone has always gone above and beyond, being very accommodating, attentive,

Nothing as of right now. I haven't run into any issues since I began using DearDoc. It has been a simple, easy, and rewarding experience. I would recommend DearDoc to anybody who wants an efficient connection with their patients.

DearDoc solves the problem of answering general questions instantly through AI, saving time and money. Team members are enabled to provide more attention to those who need it; while still being able to be notified and connect with those who haven't had their needs met with the AI chat.

All the features offered and the consistent addition of new features. Customer service is 2nd to none.

Nothing. No complaints. Fantastic program and service.

Generating new patient web based leads. Patient communication. Allows us to capture patients we would have lost in the past due to lack of features offered by DearDoc.

I appreciate the training and customer support we received while setting up our account and the ongoing support moving forward

I wish I had more control over the dashboard and how I organized and titled my different options of where the leads go. I also would like it if the email had spell check

DearDoc helps answer some of the questions new patients may have immediately; it helps filter some of the concerns before reaching out to us

We use Deardoc for instant patient engagement through our website, and it seems to work effectively alongside our EMR system. The features are simple to use, and of course, the customer support is swift. I want to thank Lorely for providing a tutorial video for our team.

Nothing as of now.

We do not have any problem.

Right now, DearDoc is taking care of instant messaging from the website, which enables our patients to schedule an appointment at their convenience and in particular for those who prefer not to call for one. Due to the feature being available, it helps us enhance patient visitation from the website.