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DBSync Cloud Workflow Reviews

User Rating

4.8/5 (Based on 152 Ratings)

Rating Distribution

  • Excellent

    84.9%
  • Very Good

    10.5%
  • Average

    3.9%
  • Poor

    0%
  • Terrible

    0.7%

User Sentiments

Excellent Customer Support, Wide Range of Integrations, Time-Saving Automation, Ease of Use

Occasional Sync Errors, Confusing User Interface, Slow Performance, Lack of Proactive Error Notifications

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Review Summary

User reviews for DBSync Cloud Workflow consistently praise its excellent customer support, highlighting the responsiveness and expertise of the team, especially individuals like Arpita, Shabeer, Vishnu, and Shubham. The platform is widely recognized for its ability to seamlessly integrate QuickBooks and Salesforce, eliminating double data entry and streamlining business processes. However, some users express a need for stronger documentation and a more user-friendly interface. While DBSync is generally lauded for its effectiveness, there are occasional sync errors and concerns about its cost.

Pros

  • Excellent customer support team, always helpful and prompt.
  • Seamless data integration between Salesforce and QuickBooks.
  • Saves time and money by eliminating manual data entry.

Cons

  • Interface can be confusing and slow at times.
  • Limited customization for specific customer syncing.
  • Documentation could be more comprehensive and userfriendly.

AI-Generated from the text of User Reviews

Reviews
JM

John M

May 22, 2024 Source: G2.com
"Thank you to Syed Danish Pasjha for excellent service an getting us back on track!"
What do you like best about DBSync Cloud Workflow?

Automation and time savings. It's nice not to have to tend to sending follow up emails to our customers every time we ship an order.

What do you dislike about DBSync Cloud Workflow?

Nothing! We have been using DBSync for years and always find it reliable. We have hiccups from time to time as with any technology. But we have always received fast, expert service like we did with Thejashwini this time!

What problems is DBSync Cloud Workflow solving and how is that benefiting you?

Keeping records between QB and SF synchronized and automating our re-order opportunity creation process to drive recurring revenue!

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AU

Anonymous User

January 10, 2024 Source: G2.com
"Great Customer Support"
What do you like best about DBSync Cloud Workflow?

Since using DBSync we have had great customer support from the team. Syed Danish has continued to help during new implementaion periods and the integration period was very short and easy.

What do you dislike about DBSync Cloud Workflow?

Connector is very usefull for our application and we have not found anything we need, that it cannot accomplish.

What problems is DBSync Cloud Workflow solving and how is that benefiting you?

Setting up a new Quickbooks database connetion

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AQ

Accountant Q

January 9, 2024 Source: G2.com
"DBSync saves my time and money"
What do you like best about DBSync Cloud Workflow?

The integration automation it provides between my QuickBooks and Salesforce is saving us time and are up to date. David and Ullas have been helpful through out the process answering all our queries on time.

What do you dislike about DBSync Cloud Workflow?

Nothing as of now yet but in case if any thing comes up I shall add it here in the future.

What problems is DBSync Cloud Workflow solving and how is that benefiting you?

DBSync avoided double data entry by us on both Salesforce and QuickBooks and it has automated the integration flawlessly. Amazing customer support and we get responses on time from their team.

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SD

SHEILA D

November 28, 2023 Source: G2.com
"Arpitha - Arpitha is very helpful, responsive and sticks with the situation. She's a pleasure!"
What do you like best about DBSync Cloud Workflow?

Arpitha has always been very helpful to our company when we've needed support. She's responsive and sticks with the situation until we have great resolution. She's a pleasure to work with!

What do you dislike about DBSync Cloud Workflow?

nothing currently - I like everything. All good.

What problems is DBSync Cloud Workflow solving and how is that benefiting you?

it integrates the data between 2 applications.

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DS

Dan S

November 22, 2023 Source: G2.com
"Shubham - DBSync - Great service!"
What do you like best about DBSync Cloud Workflow?

The DBSync Cloud Workflow has been very helpful.

What do you dislike about DBSync Cloud Workflow?

Lately there have been no problems with DBSync. The team is very responsive and knowledgeable.

What problems is DBSync Cloud Workflow solving and how is that benefiting you?

We need to connect our Salesforce data to Quickbooks and other platforms.

Read more
SH

Shelley H

October 31, 2023 Source: G2.com
"Saranya Thirupathi"
What do you like best about DBSync Cloud Workflow?

Dysync called me within minutes of my issue being submitted. They continued to work with me until the issue was resolved. I am extremely happy with Saranya's persistance she provided in getting my issue resolved.

What do you dislike about DBSync Cloud Workflow?

I don't have any suggestions. I was able to find the phone quickly. I guess one thing would be to be able to find my agent's phone number to dirctly get to her. However, after I left a message, I received a call back quickly.

What problems is DBSync Cloud Workflow solving and how is that benefiting you?

Syncing records from Salesforce to Quickbooks.

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JM

Jennifer M

October 25, 2023 Source: G2.com
"Excellent Service"
What do you like best about DBSync Cloud Workflow?

Shabeer was fast and quick to respond so I was able to get my Quickbooks reconnected.

What do you dislike about DBSync Cloud Workflow?

I don't dislike anything. Everything was great

What problems is DBSync Cloud Workflow solving and how is that benefiting you?

It is connecting Salesfoce to Quickbooks.

Read more
AU

Anonymous User

October 19, 2023 Source: G2.com
"Very helpful and kind experience with the support team"
What do you like best about DBSync Cloud Workflow?

User friendly and if any issues arise the support team it quick to help.

What do you dislike about DBSync Cloud Workflow?

I do not have anything to critique about DBSync

What problems is DBSync Cloud Workflow solving and how is that benefiting you?

Makes invoicing a lot easier for our company using Salesforce rather than Quickbooks

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TJ

Tyler J

October 11, 2023 Source: G2.com
"Chaitra"
What do you like best about DBSync Cloud Workflow?

The support is very helpful and organize and is able to efficiently resolve all of our technical issues in a timely manor.

What do you dislike about DBSync Cloud Workflow?

I do not have any issues with the DBSync Cloud Workflow, other than the usual technical issues which are always easily resolved in a timely manor.

What problems is DBSync Cloud Workflow solving and how is that benefiting you?

Integrated data between two applications

Read more
JK

Joshua K

October 11, 2023 Source: G2.com
"Saranya Thirupathi"
What do you like best about DBSync Cloud Workflow?

Fast and concise guidance for setup, integration, implementation and daily use. Fantastic customer support that will often solve issues before you have time to report them. Our workflows run multiple times every day.

What do you dislike about DBSync Cloud Workflow?

I would prefer that multi-factor authentication was available for the DBSYNC login

What problems is DBSync Cloud Workflow solving and how is that benefiting you?

Bidirectional sync between Salesforce and Quickbooks desktop

Read more

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