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Dameware Mini Remote Control Reviews

Do You Use Dameware Mini Remote Control?

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Reviews
PH

Pavel H

October 20, 2021 Source: G2.com
"Best Remote Control For Organization"
What do you like best about SolarWinds DameWare Mini Remote Control?

Easy and simple to use. You can connect to computers in the domain and outside.

You can transfer files to the station and back

What do you dislike about SolarWinds DameWare Mini Remote Control?

In a big way, there are no downsides. I would like to have the graphic design of the buttons burned.

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

Highly recommended, good for large organizations.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

Rescues me every day. I can just connect to the station and focus on the shekel and not look for how to connect.

Allows the installation of new machines outside the domain without end-user intervention.

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JB

John Bailey B

May 18, 2021 Source: G2.com
"A Great piece of software for managing remote computers and solving user issues"
What do you like best about SolarWinds DameWare Mini Remote Control?

The simplicity of the software while still providing all of the features we need.

What do you dislike about SolarWinds DameWare Mini Remote Control?

Remote installs often fail when intsalling the software through the Dameware management client.

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

I install Dameware Mini Remote Control on all of our company computers as a maintenance tool. It allows system admins to log in remotely while a standard user is still using the computer. Dameware Mini Remote enables our system admins to troubleshoot any issues quickly without leaving their offices. DameWare Mini Remote Control also serves as a great backup to Windows Remote Desktop Protocol. I use both on a near-daily basis while solving problems for end-users.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

We have workstations at multiple remote work sites. Dameware allows us (the IT Dept) to quickly solve issues on these remote workstations without physically driving to them. With the Dameware Mini Remote Control software, any of our system admins can efficiently perform maintenance tasks. Simple system maintenance is important for employee productivity and our company's bottom line.

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MT

Miguel T

October 22, 2019 Source: G2.com
"Dameware making life easier"
What do you like best about SolarWinds DameWare Mini Remote Control?

I like not only being able to remotely assist customers, but being able to transfer files necessary for install through interface itself

What do you dislike about SolarWinds DameWare Mini Remote Control?

I wish it would tell me if a user was actually logged in to their computer. Because sometimes when I try to remote in. A user can deny me access.

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

It is a great alternative to Windows Remote Asstiance. You can transfer files with this program as well.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

I work from one location, but service other location up to 3.5 hours away. So it allows me to fix software issues remotely. We have some computers that are out of compliance. They create security vulnerabilities for our network so this allows me to fix them from my office.

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AU

Anonymous User

November 8, 2018 Source: G2.com
"Wonderful tool"
What do you like best about SolarWinds DameWare Mini Remote Control?

I love using it to help my clients through difficult problems. Being able to see them and control the mouse let's us work collaboratively instead of the watching a blank screen like remote systems. I love how easy it is to find their computer name too.

What do you dislike about SolarWinds DameWare Mini Remote Control?

This thing is great and easy to use. I can image a computer, install apps and talk with the consumer I. A heartbeat!

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

Fast, easy to use, and from a rock solid company with good backing and support.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

We solve remote solutions, installation, updates and upgrades, and user issues.

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AU

Anonymous User

September 3, 2018 Source: G2.com
"Excellent full featured remote control software"
What do you like best about SolarWinds DameWare Mini Remote Control?

Unlike a lot of other remote control software, I have never had problems with DameWare failing to render the screen of a remote system, failing to allow control, or being sluggish and causing screen tearing and artifacts. I don't know what they did with their MRC driver but DameWare Just Works.

What do you dislike about SolarWinds DameWare Mini Remote Control?

If you are using AD authentication, you will not be able to remote into computers that are not joined to the domain. It's a minor nuisance but one to be aware of.

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

Do it! If you're looking for rock solid, always dependable remote support software, you can't go wrong with DameWare

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

Being able to access any computer at 16 sites has helped our support times and productivity tremendously. Techs can solve simple problems without a site visit, and both tech and teacher are happier and more productive for it.

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MT

Michael T

March 20, 2018 Source: G2.com
"Best remote support software, bar none!"
What do you like best about SolarWinds DameWare Mini Remote Control?

The mirrror driver. With dameware i can remote into a pc, and unlike RDP it is just like I am sitting in front of it. Also i can turn off the remote users keyboard which prevents interruptions.

What do you dislike about SolarWinds DameWare Mini Remote Control?

I don't really have any complaints. My one gripe is that it can be laggy over vpn.

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

Buy it, buy it now. Dameware is the best remote control tool on the market. Solarwinds provides top notch support but i doubt you will ever need it because this tool is extremely reliable and easy to use.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

Able to remote in and support any user on a windows machine. I can shadow them to troubleshoot an issue and then take control if need be.

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gr

greg r

December 28, 2017 Source: G2.com
"DameWare is a great tool for remote assistance"
What do you like best about SolarWinds DameWare Mini Remote Control?

DameWare works great. You can save IPs to reconnect later. It works great, has a lot of options. One problem I have with windows RDC is if a user has 2 screens, It can be a little clunky. DameWare handles multiple displays like a champ.

What do you dislike about SolarWinds DameWare Mini Remote Control?

I can't think of a bad feature of this software.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

In helpdesk support, you really need to see a users computer. DameWare is the perfect tool to easily connect to a users desk top and help resolve a problem.

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AU

Anonymous User

December 18, 2017 Source: G2.com
"DameWare Easy To Use and Very Useful"
What do you like best about SolarWinds DameWare Mini Remote Control?

I like that Dameware is very easy to configure and use. Most of the options are able to be found without the need to click through multiple menus. A lot of the necessary features are located on the hot bar. The software supports smart cards.

What do you dislike about SolarWinds DameWare Mini Remote Control?

I haven't found anything that I dislike about the software.

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

I have no recommendations as of this time.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

We're able to remotely connect to user's computers, install software, and troubleshoot issues without being at their desk. This helps reduce the man hours it takes to walk to each user's desk.

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AU

Anonymous User

December 15, 2017 Source: G2.com
"Dameware (Solar Winds) - Mini Remote Control - It 'Simply' Works"
What do you like best about SolarWinds DameWare Mini Remote Control?

This is a great tool for the small to medium business. For the act of obtaining a remote desktop connection of a PC on the network ... it's simple and works without frills. If the Dameware agent is not installed on the target machine... the technician console will push it out silently as long as you have the appropriate authority. We also use it as a quick way for users to find their PC number or IP by clicking on the icon in the system tray.

What do you dislike about SolarWinds DameWare Mini Remote Control?

It is a no-frills solution and priced as such. However there are a few small things that i have to tweak within the technician console before 1st use. The little thing that niggles me the most is you have to go in to the global settings - default host properties .. and tick the 'Show Remote Cursor'... I am not sure why you wouldn't want this set as default as you cannot see where you are clicking otherwise?

Also when you connect to a machine it saves the connection settings, with the machine name automatically. This makes it easy to find and connect next time. But it's quicker sometimes to just type in the machines number and connect - this means that you end up with a large list of previously connected machines which also duplicate. I haven't found a way to turn this off as yet?

But these are small things really - i really rate this little tool really

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

If you need a cost effective tool to remote assist users - great.!!

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

We needed a cost effective & quick to implement tool to replace an ailing VNC solution that we were using that really wasn't fit for purpose. The VNC solution had many flaws.. one of which was you could end up fighting the user for control of the mouse or keyboard... Dameware has a great option to block any mouse and keyboard input from the user when you are connected.

As i say there are many more complex systems that can give you remote support facility along with all kinds of asset management or estate scanning but we didnt require any frills and Dameware was the right tool for the right price.

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AU

Anonymous User

March 15, 2017 Source: G2.com
"Great Product, Easy To Use!"
What do you like best about SolarWinds DameWare Mini Remote Control?

Simple easy to user interface. Ability to remotely gain entry to a computer is a huge time saver.

What do you dislike about SolarWinds DameWare Mini Remote Control?

The ability to mass delete existing favorite machines would be a huge time saver also for when your list gets too long.

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

You won't regret using this product it's a huge time saver and financially responsible to make your IT work faster and more efficiently with this product.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

It's a huge time saver to be able to remotely access a computer and show an end user what's wrong or fix it without having to physically be in front of that machine and travel back to the IT offices.

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