Cyclr Reviews

I've been using tools like Zapier for years and was always frustrated about the lack of features and end points. Cyclr offers so much more than its competitors with an approachable and knowledgeable customer support team that really go the extra mile.

The onboarding experience was great and they're always on hand to answer technical queries and have worked well with third parties to ensure we're able to get the most out of the connections.

I use Cyclr every day and it is quickly becoming the backbone to all our business processes. We couldn't operate without it

It would be great to find a way to link up with other customers that might be interested in a new connection and split costs. It would also be really useful to be able to copy and paste individual elements of a cyclr template as sometimes its labour intensive

Cyclr is helping us by connecting Bullhorn ATS to a variety of other applications including monday.com, xero, google sheets and the microsoft suite.

The team are incredible. We have been extremely fortunate to work with Francesca and Cameron. They are accommodating whenever we request a call and the information shared is always valuable. They also proactively reach out to us to ask for feedback, query if we need support and even help to optimise our integrations with the view of helping us save costs.

Dislike is a strong word as I don't dislike anything about Cyclr, but in terms of things I feel could be improved I would suggest;

Improved error handling

A more intuitive and user-friendly interface from a UX perspective

An improved way to view the templates as you often need to drag / zoom in or out and it is just fiddly.

Our company has integrated with various third-party services by following their documentation. However, as these third parties introduce new features and updates, we've found it expensive to maintain our integrations. That's why we've adopted Cyclr's API connectors to standardize certain integrations. This approach has significantly reduced our build time, maintenance costs, and support efforts. We now have more time and resources to focus on delivering integrated solutions that truly benefit our clients. With Cyclr's clean mapping screens, we can document functionality more clearly for our clients, which helps with user testing and managing expectations. And as Cyclr's library continues to expand, we're confident that we can easily expand our own offerings in the future.

ease of use

helpful support team

good user interface

can be a bit confusing to navigate when trying to perform some functions

integration merchants with our API

The ability to create custom connectors within workflows. Cyclrs framework around API authorization, rate limiting, and recordset paging will really help streamline our processes.

Somewhat of a learning curve for users not too familiar with API integration. The training material is very thorough and allows you to get started quickly.

Cyclr is feeding client-submitted data into our SaaS app. This allows the data to be quickly analyzed and automate configuration changes to streamline system performance.

Support, Consultation, a Great Product. It's hard to pick one item. The platform makes it easy for non-developers to deploy integrations of disparate software. The support is top notch, friendly, reliable and always going above and beyond. As far as consultation services go, when needed they will discuss your integration needs, find better and mores resource or cost effective ways to accomplish your goals and set a realistic expectation of when to expect your new connector to launch.

It's been an interesting two years, give or take a handful of months and I am pleased to see how the continue to bring new features to the product.

I suppose if I had to pick one feature, the biggest reason we went with them to begin with, is the ability to implement branching logic for all of our integrations.

Well our use-case is a little odd, so many users of the platform may have no need for this but I could see a much more thorough reporting system. By that I mean, something that alerts our many internal users of Cyclr that something isn't running properly. We have been in talks with Cyclr here on this very point and I know they will come up with a solution here.

We are solving two marketing-related items with Cyclr.

One:

The Last-Click-Attribution conundrum in the marketing world. A little hard to quickly describe but think of your own social media habits. How often are you going to see or click on an ad and immediately buy? Not very often. So let us say you are a clothing boutique that currently markets on Instagram. If a user sees your ads but doesn't yet need a new pair of jeans but later does, performs a Google search on your boutique name, drives to your business and places an order, you might suspect that your website's SEO is what drove that sale. However with Cyclr's help, when building out an integration into this boutiques POS system, we can measure how many in-store purchases saw or clicked on an ad before coming into your store. It allows for a much fuller representation of the full marketing funnel.

Two:

We are able to perform branching logic on our integrations that are far superior to the one-to-one style of integrations you would get with a Zapier account. So instead of dumping all phone calls from a VOIP system into Facebook Offline Events, we can take all phone calls, query a clients CRM and determine if they are a new customer or current customer calling in. From there we can do all sorts of things.

you can integrate with any service very quickly and start working directly after no time, the time needed to do then integration manually through code would waste a lot of time in comparison with cyclr

The UI is not very straightforward. like the button to edit a cycle is not intuitive or if you want to see an account's cycles. the buttons' images can be improved to make them more self-explanatory

Fast integration with services, I had to implement a taxation program with our solution and it was time critical, we were able to do it and go live in 1 day the alternative would have taken us weeks instead.

Price point for functionality (as compared with alternate solutions). Flexibility of working with Cyclr who can support customers by developing new API connectors and/or enhancing the capabilities of existing connectors.

Nothing significant identified so far. Like many other iPAAS platforms, the user experience can be complex and take some time for business users in particular to get used to. But this isn't unique to Cyclr and there are many other platforms which have a more complex user experience. (Consumer-oriented platforms such as a IFTTT have a simpler experience but are much less powerful).

Elimination of point-to-point proprietary integrations. Elimination of end-user Zapier and IFTTT projects. Reduction of IT effort in developing and supporting business-driven integrations. Reduction of manual processes between unintegrated systems.

- Good range of connectors

- Minimal code required to build integrations

- Simple and easy to use UI to set up processes

- Helpful and responsive customer support

- Transaction logs could be easier to use

- Pricing structure not optimal for users with multiple connectors, but low task usage

- Start simple and pick one use case to build and get use to the UI

- Ensure you fully understand the API documentation and do not rely on Cyclr documentation alone

- Increase in-house capabilities with low code tool

- Increase in new integration build speed with no need to build new integrations form scratch

Being able to integrate with multiple other SaaS products is often a critical part of building a wider partnership ecosystem, but this can be complex and time-consuming. Cyclr's powerful, embeddable iPaaS platform enabled us to rapidly accelerate this process and build complex, multi-step integration workflows quickly and reliably.

Fraser, Philip, Matt and the whole Cyclr team were also a fount of knowledge to ensure we architected the implementation for speed and scale, and provided fantastic support throughout the process.

Due to purely internal issues we haven't been able fully to adopt Cyclr in the way we originally envisaged, but that is no reflection on the fantastic product itself.

- Integrating with multiple 3rd party SaaS technologies

- Building complex data workflows to combine and process multiple data sets

- Accelerate time to market with new solutions and improve our product's competitiveness

Cyclr's ability to adapt to our use cases and provide bespoke support for our customer base is exceptional. They're always on hand and extremely quick to respond.

Not only that, they work with us, as a partnership to understand what we want to achieve and how we can work together to achieve this.

Some of the report exports are lacking for usage, however, this is something that Cyclr seem to be working on at present.

Creating and managing integrations across several CRM's and our own product.