Cx Moments Reviews

Ability to alert me and our team of issues right away.

I really can't think of anything here. It met our expectations.

Cx Moments has helped us understand issues that we are facing collectively and identify training needs.

The ability to search for trends and identify sentiment

No multiple selections in the same filter

Go through the help center as much as you can.

Customer contact trends, product trends

I love the user interface and all of the options available to convey the reports I'm creating. The robust interface can be intimidating but the support I've received is bar none. My questions are answered within 24 hours, almost always.

Being that it is such a robust platform, analyzing endless amounts of data, it can be difficult to get started on your own. There are a lot of details to pay attention to in order to pull accurate and helpful reports. That said, it can be easy to quickly overcomplicate a simple search.

Have a list ready of all current and recurring customer service issues. That way, when you start plugging things in, it will broaden your scope of the many different issues your customers can have based on one aspect of the business.

CX Moments has helped my support team hone in on specific customer issues such as; subscription management, rewards redemption, and even website navigation. With the use of a few keywords, the search is kicked off, allowing you to plug in additional synonyms typically mentioned surrounding your topic keyword.

I love the user interface and all of the options available to convey the reports I'm creating. The robust interface can be intimidating but the support I've received is bar none. My questions are answered within 24 hours, almost always.

Being that it is such a robust platform, analyzing endless amounts of data, it can be difficult to get started on your own. There are a lot of details to pay attention to in order to pull accurate and helpful reports. That said, it can be easy to quickly overcomplicate a simple search.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Love the ability to quickly scan through themes in our customer tickets and see trends. This saves us a lot of time when other areas of the business want to know how products are performing or what customers are saying.

We have many different brands and it is cumbersome to switch from brand to brand to filter out data. I'd also love a way to schedule reports to be served up to various stakeholders within the organization on a regular cadence.

We have saved time whenever questions are asked about what customers are saying. We've had deeper insights into the types of tickets we are getting. We've also been able to set up a slack notification to notify us of threats of legal action, BBB complaints etc...

I like that it connects out to other tools and simplifies the review process.

It has a LOT of stuff to it, and it can take a second to put it all together.

We use CX Moments to quickly identify the gaps and negative moments as they come in. Speeds up our ability to handle those negative moments before they escalate.

CxMoments takes giant quantities of information and makes it very easy to pull, read and analyze. Super user friendly and very easy to use. Very nice to look at to, great product

At first, there is a lack of tutorials which can make it kind of a pain to use. Once you get the hang of things, it picks up, but that is kind of difficult at first.

We have been trying to find a program to capture, view, and analyze this data for a long time, and this is the first time we've found one that actually works well and we all love using. I would highly recommend using CX Moments. The lack of a tutorial can be difficult at first. But once you get the hang of using it, there's no other program that does what it does, especlally as quickly and efficiently as Moments does. It's very user friendly, very easy to get the hang of, and most importantly, VERY helpful. It makes what would otherwise be a long, painful process very quick and easy. We love the product so much and any of us here would highly recommend using it for your business. If you have any manpower dedicated to this kind of data, it's a must have.

We solve many problems by using this program. We use it to track the effectiveness of releases from the company. Like I said earlier, it makes it so easy to pull and view and analyze info.