Customer Thermometer Reviews

The statistics on the reporting dashboard are so useful for us to monitor, giving us loads of ways to benchmark and measure our performance. It’s helped our team to get engaged with the service we offer, with them visibly seeing the improvement from their hard work.

Being in recruitment, it’s been really important for us to gauge how different agents have been performing. With Customer Thermometer we can see a breakdown of how each area of the business is doing, as well as a broad view, which is so helpful.

Not only is the app great, but the setup was so straightforward and the support team, the ‘Ministry of Magic’, are genuinely brilliant – they respond straight away, they’re proactive and it’s just great to work with them.

Customer Thermometer has helped us to get loads of feedback from our customers on a regular basis. We love celebrating the good feedback but it’s also so important for us to get insight into problems as soon as they happen – CT automatically notifies us when we get a red light so we can get in touch right away.

Our response rates are brilliant, unlike with longform surveys, we get constant engagement from our customers. Regular, real-time feedback has been a game-changer for us.

It's quite common to get false clicks using the system - security software clicks the links leaving fake feedback, so we are not always sure if feedback is real. Customer Thermometer are really supportive with their 'clickblocker' though, which means we can delete false responses and automate the process - this is something we couldn’t solve when reviewing other customer feedback tools

Getting feedback in real time from customers & candidates so we can keep a pulse on the level of service we offer, as well as monitoring our agents

We found this an exceptionally easy tool to integrate and get up and running - no need to jump through hoops to get it off the ground. Insights are easy interpretable and actionable.

The analytics side of things isn't as pretty as other tools

We can quickly recieve feedback from our customers and act quickly. A one-click approach allows our customers to respond truthfully without having to go through too much effort (or filling out 12 required questions...)

best solution to stable your business. keep tracking customer response and make them happy by improving services. thermometer shows us the customer mood for the product and we can get response why the customer is unhappy

everything is good they must improve the gui and make it user friendly.

yes i recommend this software to business

taking care of my clients

customer response must require for good business. this tool is awesome to get response of the customers. it provide feature to get response of the customer and get it on the scale. so that we can understand what customer need more attention

everthing is good but AI should be implemented and improved in the software.

you my go for thermometer

taking response of my customers

For a successful business we need to know the customer response over our product. And have to attend all the queries and suggestions. Customer Thermometer is the application software. Where we can take the customer reviews about the product and services. So that we won't loss the customer

Nice application to take care our customer. But the pricing is high.

To growing the business it's a best tool. I recommend it

Taking responses of our customers

1. Simplicity - you ask the customer 1 question and all they need to do is to click one of the 4 ratings but can also leave optional feedback if required. You can set the Thermometer to send an email notification as soon as the customer clicks on a rating, you then know how your customer feels instantly and can address any dissatisfaction in real-time

2. Ease of use - creating Thermometers is quick and easy with many customisable features. Sending the thermometers is also easy. You can create many different Thermometers depending on the transaction or event you are seeking feedback on and also have the ability to archive and retrieve archived Thermometers which makes managing your programmes a breeze

3. Support - the Ministry of Magic are amazing. Nothing is too much trouble for them. Any question i asked was answered quickly with full details and directions, often giving options that i hadn't considered

4. Reporting - the graphical dashboards on view are amazing and all update in real-time. There is no need to spend time creating graphical reports as these can easily be snipped and used in presentations and the like. The reporting tools and charts also help massively with analysis and counter-measures

5. Flexibility - everything in this tool is flexible and customisable, you can even add tags to your email body that includes specific details of the event or transaction to further personalise the email. The more details you can give to the customer, the less vague any feedback will be and the easier it becomes to resolve any issues. You can create a Thermometer and upload a list of contacts and transaction/event data and send in bulk or you can add the Thermometer icons and hyperlinks to your own email signature and ask for your own personal feedback. The options are endless

I have been using Customer Thermometer for 3 years, leading on the product for my business unit and there are absolutely no negatives. Some people are turned off that you cant ask more than one question but this is not a survey tool and most customers do not want a long list of questions to answer. This product is perfect to get feedback on a single process or a connected set of processes and the customers only have to click one of the rating if they want to. If the customer has clicked on the wrong rating by mistake, they can change their rating and this will be registered and reflected in the dashboards.

This is a must have tool for any customer focused business. By not knowing exactly how your customers feel about the service you provide means that you will have a huge disadvantage in the marketplace. This is low impact for your customers but high impact for your business. GIVE IT A GO, its amazing

I worked for the largest telecoms company in the UK and the number of departments that we have covering all aspects of telecoms and telephony were vast. Implementing Customer Thermometer into some of the departments was extremely beneficial so that we could identify which of these departments were under-performing and which were excelling. At a more granular level, within these departments, we could also see which transactions were seen by our customers as out of date and not working as they expected. Improvement actions based on customer feedback fitted in perfectly with our Continuous Improvement and Six Sigma programmes as we had physical and actionable feedback based on what we know not what we thought. From the ratings we received, we can identify the happiness factor of our customer base, create a temperature/pulse check score which is a weighted score based on the ratings received and not just the volumes and also an NPS score. We used all of the scoring methods across all of the programmes which was a great way to prove to the business how we were performing over time, backing it up with improvement actions that had been implemented and agreed at a customer level.

We are actually getting feedback now. before CT we had nothing because customers didn't like bulky questionnaires.

Functionality is a bit limited, but they are focused on what they do so it makes sense.

It is great. simply surveys that customers are actually willing to fill out. We have gotten lots of feedback and managed to put out a lot of fires by knowing what our customers are thinking and how they are feeling about the work that we do. It has probably saved us a client or two.

Getting Customer reviews

able to get feedback from customers in a timely manner

it is expensive , customer's don't get a chance to share all the feedback .

It is easy to use .

Customer satisfaction feedback

You want to make sure getting feedback is as simple as possible, or people won’t do it. This is so simple you don’t even have to think. Immediate feedback.

I really don’t have any complaints. That I didn’t find it sooner?!

We know how our customers feel about us instantly with feedback that’s easy to process

Quick and easy to access reports. Easy to export to edit and filter. Great way to get customer feedback in a simple way.

responses seem to time out or double meaning I have to manually delete duplicate responses. It doesn't force the customer to put in a reason when they click a yellow or red light. I would like a way for that to be mandatory so we get more of an opinion.

Give it a try. Easy to set up and easy to get Customer feedback. Worth the small inconveniences that you may run into.

Being able to keep in better touch with customers and give them an outlet to provide feedback. Making the team better based on this feedback.