Customer.guru Reviews

Super fast setup, competitive pricing, great customer support

I don't think there is a lot to dislike here

Focusing our primary KPIs around NPS

It’s ability to track customer satisfaction and show potential room for improvement really help enable a business to stay on top of their product

Can be hard to reach customer service with questions.

Seeing what my customers really do enjoy and dislike has helped the company alter their plans on how to approach customer satisfaction and see where we can improve.

I love that it is easy to create the email with our logo. I also like the fact that the user can click the nps rating score right in the email without having to go to another site. This makes it easy for them to respond. I also like the automated thank you email that can be sent after. The user interface is extremely easy to use. It took me only a day to get the survey setup. I was then able to test internally and had to make minimal changes.

It does not have an interface with Autotask. We had to manually upload the contacts from Tigerpaw as well. This was to be expected though since both softwares are dated. We had our technology team routinely import the email addresses of new and existing customers.

This is a very easy platform to use if you are looking for customer to be able to simply reply to your survey. We found success because customers could quickly respond vs having to load a website and then click through answers.

It increased our email survey response rates from the customers. The benefit is how easy it is for them to respond. When we used SurveyMonkey, we would struggle to get responses. Customers did not like to have to load a website and then answer a multitude of questions. We really liked the NPS score as it simplified our understanding of how we were doing.

Save alot of time since it is easy to implement NPS. You can easily dig in your customers. And managed task can process on their own when it is its time.

Easy to use, good pricing plans comparing to others. And its fastness.

Try it, is the best tool out there. It's super simple to set-up. I hope you will love it.

Used to check customer satisfaction on a membership site. And it very easy.

I appreciate how Customer.guru allows us to aggregate feedback from clients in one place. And especially good in giving business owners a snapshot view of customer satisfaction in a recent time period.

It is not very easy to use and the reporting and analytics side of Customer.guru isn't very flexible and doesn't allow me to play with the data very easily.

Try it, it is the best tool than one you are using now.

Used to check customer satisfaction on a membership site. And it done very fast.

I like that I am able to see what customers are saying about our site and our product. It makes it easy

I dislike how Customer Guru makes you double click on certain buttons. I would prefer the system be easier and quicker to use.

I recommend that you make the most of the available features. There are so many benefits to using this software and if you don't know how to use it, it will not be apparent.

Customer.guru Helps me understand what the customer needs and desires are.

A very simple application to use, not confusing at all. It takes the best action to what the business wants it do to, very quickly. An amazing way for the company's marketing team to reach out to our customers and collect their feedback.

The cost is what i would disagree with as a consultant, it is a bit expensive than it should be.

With getting a clear response and feedback from our customers: regular and not so regular.

This platform seems to perform a lot better than others we have used in the past and have gotten low results.

Not as simple as google and obviously it is a lot more intricate

We have solved gettng more client feed back and being able to have better data opposed to our previous survey results

Customer guru is an app that save time and bring a easy solution for NPS.

You can ask question to your customer and improve your experience, also get reviews.

The best of customer guru is

- Easy to use

- Easy to implement

- Easy to send surveys

- Easy to config

- 25 Languages

- Zapier

Is really easy to use, just upload your data, config the email and send.

Very simple tool, would be nice some more features but i think is ok. The UX can confuse some times

You can use free tool for do this, or even your email, but customer.guru is a nice tool that save alot of time and get real usefull insight

Help to get in touch with my customers and check what they think about our magazine

Super Simple, not confusing at all but results are reliable and actionable. Easy to understand different customer segments, break down satisfaction by seasonality, by products ordered, and geographic location.

I'd like to see some direct integrations with more of the popular CRM"s where the NPS score from Customer Guru creates a field attached to the contact in the CRM so it is easy to identify scores/sort, etc

Great tool at a very fair price.

Simple, easy tool to gauge customer satisfaction and increase conversion rates.