Cuppa Features, Reviews & Pricing (July 2025)

About Cuppa

Cuppa is an innovative B2B shared inbox and ticketing platform designed specifically for customer-facing teams. This solution transforms traditional email communication by converting each message into a structured, trackable workflow, ensuring that conversations are organized and responsibilities are clearly defined. By streamlining team collaboration within a single shared inbox, Cuppa enhances alignment across support, success, and operations teams, enabling them to resolve customer issues swiftly and efficiently. With the capability to integrate seamlessly with existing email accounts, such as Gmail and Outlook, Cuppa ensures that every inbound message is automatically turned into a manageable ticket from the outset. This feature allows team members to assign tasks, leave internal comments, and update statuses in real time, removing the need for multiple tools and tabs. Ultimately, Cuppa fosters a cohesive work environment where accountability and efficiency thrive, ensuring that no customer inquiry goes unanswered and that each team member can focus on delivering exceptional service.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $5.0. Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Medium Business
Small Business

API Support

NA

Modes of Support

Online

Cuppa Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Basic $5.00 $8.00 per month

Features

2 Team Members
1 Inbox
Unlimited Ticket
Unlimited Ticket History
Unlimited Tasks

Pro $10.00 $16.00 per user / month

Features

Includes Features of Basic Plan, Plus
Unlimited File Uploads
Unlimited Ticket History
2 Email Inbox Connection Per User
AI Automation
Unlimited Teams

Add-ons

Extra Connected Emails: $5 Per Month

Enterprise Custom

The Software offers for Seats of 50 and More Based Upon Request

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/06/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Cuppa Pricing