CRM and Deals for Zendesk Reviews

It helps in effective sales pipeline, helps to easy analysis of positive leads and follows for successful conversions

Support in other additional languages would have do the job much more easier.

Effective handling of leads and to keep a followup in order to nurture clients and businesses for a successful outflow

Mainly problem resolving software between us and customers, easy to use for chat procress and i use it frequent for customer support.

Searching of option isn't handy will take time to search

Resolving customers queries, connection between us and customers are easy

It is very useful tool for sales that is also affordable when compared to its competitors.

Nothing much to say about since I did not see any flip side of it.

Capturing the sales process could be a tedious task. But, CRM and Deals for Zendesk helps me in overcoming this.

It's easy to use, easy to understand, and best in class integration with Zendesk.

Great way of tracking ticket.easy to maintain pipeline for the business and customer

Not much for disliking but sometimes get stuck s

Resolve much issues in few time and easy to maintain customer

One-stop solutions for customer support, Easy to use and very much helpful, supportive, easy access and extraordinary features

Options are not handy when needed something

Resolving customer's issues via text and clarifying every doubts

It's very Useful and amazing CRM , where we can have proper tracking of everything . They have their own separate pipeline, I am using it frequently and it's really easy to use.I appreciate their customer support services.

It would be more good , if they add one more features of multiple languages. It's bit complex for beginners.

It's gives us a proper understanding of piples with systamatic data ,It have very attractive features for sales . It's saving time.

What I appreciate most about CRM and Deals for Zendesk is its seamless integration with the existing Zendesk ecosystem. It provides a centralized platform that not only streamlines customer relationship management, but also efficiently tracks and manages deals. Its easy-to-use interface allows for a clear overview of customer interactions, while its sophisticated analytics tools offer valuable insights to help optimize sales performance. The software is highly customizable, enabling businesses to tailor it to their specific needs. This, coupled with excellent customer support, makes CRM and Deals for Zendesk an invaluable asset for any business looking to elevate their customer service and sales efforts.

While Zendesk's CRM and Deals platform offers a wealth of useful features, there are a few areas that could benefit from refinement. The software can occasionally feel complex for beginners, which could be mitigated with more robust, intuitive onboarding materials. Additionally, the level of customization, while generally a plus, can sometimes lead to confusion when setting up more intricate workflows. Lastly, although the analytics are insightful, users could benefit from more nuanced and customizable reporting features. Despite these minor drawbacks, Zendesk's CRM and Deals solution remains a valuable tool, and with a few tweaks, it could be truly exceptional.

CRM and Deals for Zendesk addresses some of the most pressing challenges in managing customer relationships and sales. By centralizing all customer interactions and deal information into one accessible platform, it eliminates the need to toggle between multiple systems. This holistic view aids in understanding customer needs better and enhances our sales strategy.

The software's ability to track every stage of the sales process streamlines our workflows significantly, making it easier to identify opportunities and close deals faster. Moreover, the robust analytics offered provide valuable insights that allow us to optimize our sales and customer engagement efforts.

The greatest benefit, however, is the seamless integration with other Zendesk tools. This allows us to provide a unified, high-quality customer experience across all touchpoints. In essence, CRM and Deals for Zendesk has helped us improve efficiency, increase sales, and elevate the overall customer experience in our organization.

Zendesk is easy to navigate. It makes it easy to create tickets for customers and merge them into one. It's a great way to keep track of tickets. Unlike other competitors, zendesk helps the company save time by using the quick tools that zendesk has.

I'm not a big fan of the random bugs that zendesk will have once in a while. Sometimes the magnifying glass in the quick tools will often disappear. I would love to see these bugs decrease.

Zendesk has allowed me to quickly answer my customer's answers by navigating the articles without having to bother my coworkers. My businesss performance has increased.

It help to manage the inventory and data with much sorted way you can easily use filter to have much accurate results

User interface can be improved and made much user friendly

Not so user friendly

It has a detailed and robust reporting for KPIs

A bit complex for a simple user with no CRM tool knowledge

Being able to adequately respond to customers and having all their queries in one platform for easy communication