Crazy Egg Reviews

User Rating

4.1/5 (Based on 574 Ratings)

Rating Distribution

Excellent
36.4%
Very Good
44.6%
Average
13.9%
Poor
3.1%
Terrible
1.9%

User Sentiments

Ease of Use, Heatmaps, User Recordings, Customer Support

Limited Features, Snapshot Management, Dynamic Page Support, Chrome Extension Reliance

Do You Use Crazy Egg?

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Review Summary

Crazy Egg is a popular heatmapping and user behavior analysis tool that provides insights into how visitors interact with websites. Users commend Crazy Egg for its ease of use, intuitive interface, and helpful customer support. The platform offers various visual analytics like heatmaps, scroll maps, and session recordings, enabling users to understand user behavior and optimize website design and content. However, some users report limitations in advanced analytics, data export options, and a lack of automation, leading them to explore alternative solutions for more complex needs.

Pros

Heatmaps and session recordings provide valuable insights into user behavior.
Easy to use with no coding required.
Helps identify areas for improvement and optimize user experience.

Cons

Some users find the interface cluttered and overwhelming.
May slow down website loading times.
Limited customization options compared to other analytics tools.

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Reviews

Elicia C

November 27, 2023 Source: G2.com

"Great tool for understanding user behavior"

What do you like best about Crazy Egg?

I found the variety of reports really helpful to understand how users interacted with my pages. Definitely helped our team improve user experience and optimize conversions.

What do you dislike about Crazy Egg?

I didn't like that I had to set up new snapshots anytime I made a change on one of my pages that was included in the live test.

What problems is Crazy Egg solving and how is that benefiting you?

Crazy Egg helped us improve our content and conversions.

Nikola B

July 13, 2023 Source: G2.com

"Great tool"

What do you like best about Crazy Egg?

The heat maps are awesome to understand users behaviour

What do you dislike about Crazy Egg?

there is nothing that i can remember now that i do not like

What problems is Crazy Egg solving and how is that benefiting you?

resolving cases with users difficulties

Viktors Svecovs

August 8, 2022 Source: Trustpilot.com

BEST CUSTOMER SUPPORT I EVER SEEN

BEST CUSTOMER SUPPORT I EVER SEEN
I was truly amazed by how responsive and professional CrazyEgg's customer service is. I subscribed for free trial and eventually forgot about it, so at the end of trial period I was charged for full year, according to agreement. I was a bit disappointed and cancel my subscription right away. Couple of days after I got contacted by support and after explaining my situation I got refunded, even that they don't do that according by their terms. Support was super kind and understanding. I will definitely use CrazyEgg in the future, if I'll be in need analytic software ☺️

Roberts L

May 16, 2022 Source: G2.com

"Awesome experience so far"

What do you like best about Crazy Egg?

Crazy Egg throughly offers all the necessary tools to experiment around and then analyse the data. On top of that, they have the best support that are always responsive & helpful to say the least. All in all, one of the best experiences that we have had with any of the marketing analytics tools.

What do you dislike about Crazy Egg?

Lower pricing would be much appreciated, but then again they are definitely in line with the completion & as said its definitely worth the buck.

What problems is Crazy Egg solving and how is that benefiting you?

Testing diffferent kind of landing pages.

Tim

November 30, 2021 Source: Financesonline.com

This thing is purely awesome!

PROS: We were able to acquire valuable insights from it. We get to know what users are currently up to. We have an idea at what point they'll reach out to certain pages our site. We're capable of keeping track of their behavior and roll out changes on our site that pushed to higher conversions.

Chris R

November 19, 2021 Source: Trustpilot.com

Crazy Egg provided us with great…

Crazy Egg provided us with great customer support and a solid product. 5 stars

Angie D

November 9, 2021 Source: G2.com

"Great tool for marketers at decent price point"

What do you like best about Crazy Egg?

The heat mapping is super easy to set up and analyze. Gives us exactly the information we are looking for.

What do you dislike about Crazy Egg?

Not really much of a downside. Doesn't have all of the bells and whistles that other solutions have but we didn't need those either.

What problems is Crazy Egg solving and how is that benefiting you?

Analyze web pages and user experience and make changes accordingly. We have been able to do just that.

Chelsea

October 14, 2021 Source: Financesonline.com

An important tool that lets you know how users are currently interacting with the site you've made.

PROS & CONS

What are the best aspects of this product?

A tool that showcases a number of things on a site. It gives a clear view of a site's confetti, scrollmap, heatmap, and everything else. What more could anyone else want with this? Ideal for A/B testing or to simply acquire insight on a site and its online visitors.

What aspects are problematic or could work better?

I was hoping they'd have additional options in their pricing. Or maybe they should offer "custom-based" options for the software.

What specific problems in your company were solved by this product?

Being able to show clients the need to changing their site. It's made to help rake in more visitors. It's never about making a site on your own and then expecting it to function 100%. This tool has been a big help in helping clients see the big picture.

Are you a current user of this product?

Yes

Chelsea

October 14, 2021 Source: Financesonline.com

An important tool that lets you know how users are currently interacting with the site you’ve made.

PROS: A tool that showcases a number of things on a site. It gives a clear view of a site's confetti, scrollmap, heatmap, and everything else. What more could anyone else want with this? Ideal for A/B testing or to simply acquire insight on a site and its online visitors.

Otis

June 21, 2021 Source: Financesonline.com

A cheaper heat mappin tool that's highly effective

PROS & CONS

What are the best aspects of this product?

I like the simplicity of setting it up. I also favor its ability in measuring heat maps. I can have everything running in a swift manner. The only requirement is some light code on your site.

What aspects are problematic or could work better?

It's a low-end tool. So expect some restrictions in terms of measurements. But it does meet all requirements for a majority of today's small-scale and medium-scale businesses.

What specific problems in your company were solved by this product?

We can finally use heat maps in acquiring insights. We can stir up ideas on which ones to test out on the site. That way, we can be sure of what to expect before doing a complete re-design. It's simple to use.

Are you a current user of this product?

Yes

Crazy Egg Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Crazy Egg?

Review Summary

Pros

Cons

Elicia C

Nikola B

Viktors Svecovs

Roberts L

Tim

Chris R

Angie D

Chelsea

PROS & CONS

Chelsea

Otis

PROS & CONS

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