Convirza Reviews

Convirza not only makes the process easy through their user friendly interface, but if you find yourself in need of their support, you will have someone knowledgable and friendly helping you within minutes. I have been working with Jonathan and he is always going above and beyond to ensure that I have everything I need to be successful.

Absolutely nothing comes to mind. They are awesome.

They make our phone call attribution especially easy.

I like that you can select a combination of both local phone numbers (e.g. your area code) and toll-free numbers. There's also an option to get even more analytics by marking a call as a qualified lead or not simply by pressing a key before ending the call. Being able to record the calls ensures quality assurance, and best of all it's all in one place. Before I've had to use several different services, one service to record the call, one service for phone numbers, etc.

The reports can be a little hard to read at times because of the way the columns are laid out, but once you get used to the layout of the report, it becomes second nature.

If you are doing any advertising, or have more than one profile for your business (Yelp, Google, etc.) Convirza should definitely be part of your monthly business expenses.

We've been utilizing a pretty hefty ad spend on search engines for a while, but Convirza has allowed us to see where the ad spend is best utilized, and even helped us uncover untapped networks to increase our advertising on. It's allowed us to fine-tune our ad budget in ways we never thought.

Great way to measure response rates on advertising - particularly hard to do with non-digital avenues such as print media. Easy to use and intuitive platform.

There can be a lot of spam calls, but this is out of their control.

Great to use what marketing efforts are working.

I was able to supply a spreadsheet of all current tracking numbers, names, destination numbers, whispers etc and the team uploaded it all perfectly into their system, the very first time!

Slight delay in Support response time, but to be blamed on COVID and reduced staffing. All issues were responded to and corrected in the end.

Tracking different marketing sources and which are having the largest impacts, as well as being able to listen to recorded calls and offer clients tips on how to do better.

The ease of setup is my favorite part. I can have a new number set up in less than 3 minutes. There have been times where we were pitched with an unexpected advertising opportunity and we decided to create a unique number for the campaign in order to track effectriveness.

If there is a downside, I have yet to discover it. It works very well for our purposes. That being said, there are features that we don't utilize, such as call recording. We have our own call recording software, so we have no need for that feature.

We have used it to hold some of our more traditional advertising agencies more accountable to their claims. Attribution with traditional TV and Radio advertising is quite difficult, but if we attach an unique number to the ad, we can track all inbound calls attached to that specific ad.

Easy to use and very helpful when solving customer service issues with customers and employees

no dislikes. Easy to use. Cost effective. Great training tool.

Training employees to be more professional. Reolse customer complaints.

The price of Convirza was very appealing compared to competitors, while offering the same functionality.

The UIX of Convirza could use some updating. Other than that, the features & functionality were pretty simple to set up and get accustomed to. I do wish there was a way to reset analytics so you can run a test to verify it's working as expected, then clear that test from the reports. There isn't a way to do this, but there was a workaround offered by support (just recognize the date you ran the test).

Great system, but if you're looking for a fancy UIX that's the MOST intuitive to use this system is not for you. It's still easy to use, but not as intuitive as other systems I've used.

We were using Convirza to track inbound calls and attribute them to specific marketing campaigns. Convirza helped accomplish this goal.

The CFA dashboard and how you can set up your own reports.

Occasional call forwarding glitches. It's bound to happen with any technology, but when customers can't call through it's a problem.

Call tracking accountability and where our traffic is coming from.

Starting was super easy. The tech was on the phone with me and walked through how to use the system and once I knew how- it was super easy!

I don’t have anything I disliked. Rates are reasonable.

It’s easy, runs reports, and it is affordable!

Advertising for our company. Convirza made it simple to set up tracking phone numbers so we can track our audience.