Conversocial Reviews

I love how easy it is to be able to go through so many of the messages at once. Being able to categorize and leave internal notes is also very helpful.

It rarely happens but there are errors where we are not able to respond to some of the comments.

It is allowing me the opportunity to be efficient and quickly go through my job. It makes it much more productive for me.

Everything is laid out very smoothly and makes sense to every tea member with little to no additional training required!

There are times where it will glitch or it is slow to route tickets.

We are able to connect with customers across all important social platforms with no longstanding issues, optimizing our engagement.

user-friendly and doesn't freeze on usage. it has been helpful to improve business and reply to customers appropriately. helps with Consistent Information and reduces Training Time.

it doesn't show conversations that are too old and gets quite difficult to find them later.

Reduced Escalations.

Increased First Contact Resolution.

Increased Customer Satisfaction

Reduced Training Time.

Increased Employee Engagement.

It integrates well with Zendesk and allows form a more seamless workflow

The turn over of staff at Conversocial. People are constantly coming and going; haven’t worked with a rep for longer than a year.

Our access to multiple review sites and contact channels

It is an incredible platform has many important features one of the most I like is to manage different social networks from the same application, has a great response function to interact with customers in real time. Monitoring the traffic of social networks in a truthful way allows us to improve the interaction with our users.

Until now the only detail that I think should pay attention is the mobile access since it is quite limited.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

It allows managing and integrating multiple social networks facilitating the monitoring of them in real time. Real-time analysis charts are a very unique and extremely effective function of Conversocial. Applying labels for categorization is also a very good feature to speed up the work.

What I dislike about Conversocial is that there is no application. It would be great if I created an application for my phone.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Que es una plataforma virtual comprometida al servicio al cliente con clientes digitales

Que es una plataforma nada mas a nivel de mensajería

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

The best of Conversocial is how easy it is to monitor conversations on Facebook pages and on Twitter. This tool has one of the best user interfaces I have found. It is easy to select single or multiple accounts and channels. It also has keyboard shortcuts for most of these actions, of which other platforms are completely lacking. The customer service is excellent. Powerful analysis and automation function.

The only thing that I dislike is that you need regular updates and new features quite frequently. It is also expensive.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

What I really like about this tool is its ability to manage full publication on Facebook and Twitter for marketing publications, approval to allow the easy incorporation of new users and agents. In addition, the large interface is very easy to use and requires minimal training, which is an excellent faculty.

I dislike that they have not integrated some additional social networks especially LinkedIn, YouTube and Instagram would be very good. Mobile accessibility is quite limited, this is a great weakness.

Analytics could be more flexible in terms of filtering and viewing options.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Keyboard shortcut keys to easily select single or multiple accounts and channels to apply tags for caterorization , assign out to different team members and create the use of macros to do several actions at once but probably best of all is , Conversocial is so easy to use for engaging and monitoring several social media accounts.

For certain, the real only fault I find about Conversocial is there's no app! It would be great if Conversocial would create an app for my phone, it would make it so much better for me to manage more calls when I'm away and would definitely be nice if the prices were more reasonable.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?