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ContractSafe Reviews

User Rating

4.8/5 (Based on 172 Ratings)

Rating Distribution

  • Excellent

    80.2%
  • Very Good

    17.4%
  • Average

    1.7%
  • Poor

    0.6%
  • Terrible

    0%

User Sentiments

Ease of use, Centralized contract repository, Helpful customer service, Effective reminder system

Limited contract organization options, Occasional AI inaccuracies, Slow platform performance, Limited reporting functionality

Do You Use ContractSafe?

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Review Summary

Users find ContractSafe's user interface intuitive and easy to navigate, enabling quick contract management. The software excels in automating contract lifecycle processes, streamlining contract approvals, and providing robust security features. However, some users have reported occasional glitches and a lack of customization options, hindering seamless contract management. Additionally, customer support responsiveness has been inconsistent, affecting the overall user experience.

Pros

  • Centralized repository for all contracts, ensuring easy access and organization.
  • Collaboration tools enable efficient teamwork and smooth contract management.
  • Automated alerts and notifications keep users updated on upcoming renewals and expirations.

Cons

  • Complex interface and navigation can be challenging for some users.
  • Limited customization options may not suit the specific needs of all businesses.
  • Occasional technical glitches and downtime can disrupt workflow.

AI-Generated from the text of User Reviews

Reviews
TM

Trent M

February 8, 2024 Source: G2.com
"Meets our Needs"
What do you like best about ContractSafe?

The reminders are very useful to help us remember key dates that are coming up. Additionally, reports based on custom views can be scheduled to be sent out at set intervals, which is a very useful feature. We did demo's with several different companies before deciding to go with ContractSafe. For the functionality that is provided, the price is great. Plus, you get unlimited users, while most of the other platforms charge per user. The company is very transparent and straightforward with pricing and functionality offered. They've been great to work with.

What do you dislike about ContractSafe?

We're still figuring out the best way to organize documents (tags v. folders), but think we have landed on a system of a combination of both. Additionally, I'm looking forward to another feature that should be rolling out soon where certain fields can be linked to specific parts of the document. This is a feature that looked very useful in other platforms that were more pricey (but not worth the price differential), so I'm excited for this roll out. On that note, I think their team is open to suggestions and are committed to continually improving the platform.

What problems is ContractSafe solving and how is that benefiting you?

Contracts were previously stored in various locations on our internal servers, people's inboxes, etc, and it was uncertain what contracts were in place. This is helping us to manage the contracts in a central location, summarize key info on contracts, and set up reminders so we can evaluate whether to keep contracts before they automatically renew.

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TJ

Teresa J

November 22, 2023 Source: G2.com
"Game Changer"
What do you like best about ContractSafe?

ContractSafe was the best platform we didn't know we needed! It is so user friendly, and a very viable option to manage all your contracts and related info. My team is thrilled with the roll out of ContractSafe and happy to be modernized in our contract management.

What do you dislike about ContractSafe?

There are a few settings I would like to see added, but nothing that is a deal breaker for the platform.

What problems is ContractSafe solving and how is that benefiting you?

It solved our issue of access. Previously we were accessing contracts through an internal drive and it was quite cumbersome if you were away from the office. We are now able to access the information from our phones or laptops no matter where we are. Even at the grocery store! haha

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GV

Gina V

November 21, 2023 Source: G2.com
"Very good customer service"
What do you like best about ContractSafe?

I just like that Zachary walked me through the site until I felt comfortable using it alone.

What do you dislike about ContractSafe?

So far, there isn't anything that I can say that I don't like. It acts like a database.

What problems is ContractSafe solving and how is that benefiting you?

It holds old and new contracts in one place.

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BT

Barbara T

November 21, 2023 Source: G2.com
"Easy to Use with great Customer Service"
What do you like best about ContractSafe?

I like that it organizes all of our contracts, MOU's and other correspondence for all or ou programs in one place. We are a complicated clinic with many streams and Contract Safe helps me keep track of all this in one place.

Also, the customer service is great. I have never been dissappinted with the help I ask for.

We also really like that we can give access to all people who need information from our contracts a ta moments notice.

What do you dislike about ContractSafe?

I can not think of any downsides to using Contract Safe.

What problems is ContractSafe solving and how is that benefiting you?

Contract Safe allows all users who need information from a contract log in and get the information they need instead of contacting me and asking for the information, it is right at their fingertips.

Read more
AU

Anonymous User

November 21, 2023 Source: G2.com
"Great & Efficient Tool"
What do you like best about ContractSafe?

The ability to keep all agreements in one place, the option to receive reminders for upcoming terminations. The ability to obtain signatures.

What do you dislike about ContractSafe?

I would like the option to drag and transfer a contract into a different folder or subfolder.

What problems is ContractSafe solving and how is that benefiting you?

Filing has been more efficient than ever. All of our companies' agreements are in one place, and that makes it easier to allocate.

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JC

Jim C

November 7, 2023 Source: G2.com
"Exceptional Company with Exceptional People"
What do you like best about ContractSafe?

Our Customer Success Manager does not give up! Their Development Team does not give up! Their Sales Manager does not give up!

What do you dislike about ContractSafe?

In the end, nothing. All my questions and concerns were all worked out, so there is nothing I dislike.

What problems is ContractSafe solving and how is that benefiting you?

Legal uses ContractSafe for whatever Legal does with Contracts. However, our Global Employee community needs specific information about which Customers have or don’t have a specific type of Contracts with us. In the past, if someone needed to know this, they would have to contact Legal. Someone in Legal would have to drop everything, look up the information, and reply to the request with a simple Yes or No. This caused disruptions in the workday for Legal and, depending on circumstances, significant delay in servicing our Customer. Working with ContractSafe’s Customer Success Manager, Development Team, and Sales Manager they were able to orchestrate a couple of changes to their product so I could provide an efficient, secure, and self-service solution to our Global Employee community, all without breaking the bank.

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AU

Anonymous User

October 12, 2023 Source: G2.com
"Great Organization for Contracts"
What do you like best about ContractSafe?

We use ContractSafe for their stellar organization and user friendly interface. I love the Tags feature, as it allows us to group contracts in a myriad of ways that suit each of our department's needs. It is also very intuitive to use, which helps when we have staff of different skill levels. The feature of having a unique email address to send the contracts to for auto upload to the site is also a fast and easy way to capture contracts across our agency without having each user login.

What do you dislike about ContractSafe?

I am hopeful there will be increased functionality in the future regarding reminders for additional contract items. Currently there is a great reminder feature for a contract's expiration, but we also track license expiry and it would be great to use ContractSafe for that as well.

What problems is ContractSafe solving and how is that benefiting you?

The list of problems with our old method of storing contracts on our agency drive is vast:

-A comprehensive list of contracts was not possible without significant administrative burden

-Departments couldn't find relevant contracts, either due to location title etc

-Contracts expired without awareness

-Quickly viewing active dates of contracts was difficult

-Amendments were haphazardly stored and not tracked

-Report pulling was not possible; manual counting of contracts etc was required for reports

-If the file path was too deep in the Drive the file couldn't be opened until dragged to a desktop

-Titles, dates, and other text within a document could not be searched; manual opening of folders in locations was often required

-Sometimes contracts were inadvertently moved to different locations

-Single contract documents were often disparate and stored as separate, editable files

When researching contract management platforms, we needed a system that would meet these needs:

-Cloud based, to avoid the need for software install/ lengthy approval via our state IT system

-Accessible by many users, with different permissions per user

-Ability to pull reports and gather data on several contract pieces

-Automated reminders of expiration dates

-Ability to store contract related documentation, such as licenses etc.

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RA

Rusty A

September 19, 2023 Source: G2.com
"Account Support is Top Notch"
What do you like best about ContractSafe?

As a new customer I was blown away by the support provided to help us set up our account and train us to use it most effectively.

What do you dislike about ContractSafe?

Only downside I have seen so far is how "inactive" contracts still count toward teh subscription number.

What problems is ContractSafe solving and how is that benefiting you?

Contract Safe provides us a cloud-based central repository for our contract agreements that allows access by multiple departments/staff and allows for contract summaries to be quickly viewed by all.

Read more
AU

Anonymous User

August 21, 2023 Source: G2.com
"Great program - easy to use! Support staff is also great and always available."
What do you like best about ContractSafe?

Contract expiration date notifications and ability to docusign and track status

What do you dislike about ContractSafe?

The default views when you click into a folder do not automatically default is a saved/preferred view. Have to then select your "saved/preferred" view which is not intuitive.

What problems is ContractSafe solving and how is that benefiting you?

keeping us organized

Read more
NH

Nick H

August 18, 2023 Source: G2.com
"Recent Contract Safe Client"
What do you like best about ContractSafe?

Very clean software and user-friendly! Easily customizable and can find contracts without issue. Several new features have helped improve efficiency. Have not used other products similar but can say that this one is very effective with a great support staff.

What do you dislike about ContractSafe?

Have had trouble with the fields and going back and forth between contracts that are very different

What problems is ContractSafe solving and how is that benefiting you?

Helping us organize our contracts and set reminders for upcoming increases/renewal dates.

Read more

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