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Agility
Customisation of Interfaces
Easy to understand
Admin and Caller friendly
Easy to build campaigns
Great support from IT and Customer Success
Ticket portal / Helpdesk
Support website
I would like to see customisable reporting, the reporting is exactly what you need, I just always want more and am very data driven.
Other than that, any changes I would suggest are personal and nothing that should detract from using it.
I actually did a case study and testimonial with them and you can see that here: https://www.contactspace.com/oxfam-new-zealand-case-study?utm_campaign=Case%20Studies&utm_content=143799971&utm_medium=social&utm_source=linkedin&hss_channel=lcp-4035656