Contact At Once Reviews

The instant alerts, It also sends a notification to your phone

It wasn't very dependable. Maybe it needed more filters, we would constantly get telemarketers

Easier to navigate webpage- was unable to delete from my computer. So it still came up occasionally

Benefits being able to get notifications fast and contact customer base quickly

I like how you can have their staff answer the chats during and after hours

Having to setup a new user is a pain. I wish I could just login to the tool and send an email with the download link for the new user, instead of having to call. I'm too busy to be on the phone to have them do something that I should be able to use

answering leads after hours and during times when I am too busy

I love the chat and texting features. We also have a roll over service through them where they manage our account after business hours. They also have wonderful customer service.

I cannot think of anything bad to say about this company. They are very helpful

Contact at Once provide managed chats for our company. They will answer chats if we are unavailable to answer them at that time and they also answer all of our after hour chats. We are notified directly through our CRM of the transcribed conversations

Easy to use has the quick chat options, alerts you when there is a new chat, also sends reminders to customers who take to long to respond.

It doesnt capture all the customer information on inital chat

Chat for services or leads.

With Contact at Once I can manage all of our messaging platforms in one place. I also like that I can respond to reviews on many platforms in one place as well.

It takes some effort to set up CAO to be able to use it on all of the platforms I want to be able to.

We are using it to allow our customers to text and chat with us on not only our website, but third party sites and social media platforms as well.

This makes it super easy to get in contact with our customers. Some customers would rather talk through text then answer the phone so this caters to their needs.

Sometimes the system is a bit slow coming up and the rollover agents make answering customers a bit tricky.

Definitely give it a try, it has had a positive effect for us

This helps us to get in touch with those customers that are uncomfortable discussing their needs on the phone.

Makes it simple to send emails & i love that I can store the info so I never forget anyone

Sometimes it runs slow or times out, (not all the time though)

I can send professional emails, I can schedule them, my assistant can create them to come from me, I don’t forget anyone because I upload from my lists

It can be used across web and mobile platforms

No notification on desktop when customer responds

Customers receive real time answers so there is no need to shop elsewhere

Integration flexibility is a plus. We're able to use Contact at Once on our websites, on Facebook, on 3rd-party lead provider profiles, etc.

Managing the tool can be a pain. The overall experience for the user and for the customer on the other end of the chat is not ideal. This can often impact our conversion rates negatively.

Fielding customer chat leads on our websites, Facebook Messenger accounts, 3rd-party vendor profiles, etc.

Like being able to reach several of my customers at one time, saves me a ton of time

Complex, harder to navigate than other similar programs

Time saver, convenient, I make less mistakes by not forgetting any customers