Constant Contact Reviews

User Rating

4/5 (Based on 28 Ratings)

Rating Distribution

Excellent
42.9%
Very Good
14.3%
Average
42.9%
Poor
0%
Terrible
0%

User Sentiments

Easy To Use Interface, Helpful Customer Service, Effective Email Marketing, Robust Reporting & Analytics

Limited Design Customization, Occasional Software Glitches, Inconsistent Mobile App Experience, Lack of Extensive Third Party Integrations

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Review Summary

Overall, Constant Contact receives positive feedback from users, earning an average rating of 4.3 out of 5 stars across multiple review platforms. Reviewers appreciate its user-friendliness, comprehensive features for email marketing campaigns, and helpful customer support. The platform's drag-and-drop email builder and pre-designed templates are highly praised for their ease of use, enabling users to create professional-looking emails without requiring technical expertise. Additionally, Constant Contact's detailed analytics and reporting capabilities are valued for providing valuable insights into campaign performance and audience engagement.

Pros

Userfriendly interface and intuitive draganddrop editor.
Wide variety of templates and customization options.
Robust email marketing automation features.
Excellent customer support and training resources.

Cons

Limited integration options with other software.
Some users experience deliverability issues.
Occasional glitches and bugs reported by users.
Lacks advanced analytics and reporting capabilities.

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Reviews

MA Manning

November 11, 2024 Source: Trustpilot.com

Very helpful

Knowledge, professionalism, patience and great support with a super friendly attitude

Gloria Carper

November 8, 2024 Source: Trustpilot.com

Pleasant representative and answered my…

Pleasant representative and answered my question.

Beth

November 7, 2024 Source: Trustpilot.com

Terry was wonderful to work with today

Terry was wonderful to work with today! One of the reasons I have stayed with CC over the years, is the excellent live customer service. Everyone I work with is cheerful and helpful!

Amy

November 7, 2024 Source: Trustpilot.com

Jessica is wonderful !

Jessica is wonderful !
BHA thanks you for having a person of her ability and caring way to help an old lady.
She is definitely a winner!

Karen Garbutt

October 29, 2024 Source: Trustpilot.com

Thanks Taylor for your help

Thanks Taylor for your help! You fixed my issue so quickly :)

Vern

October 22, 2024 Source: Trustpilot.com

Polite and helpful technician

Polite and helpful technician, spoke clear english...

Chantal

October 21, 2024 Source: Trustpilot.com

Jessica was fantastic

Jessica was fantastic! Patient, knowledgeable, and very personable!

frank baker

October 15, 2024 Source: Trustpilot.com

My customer service agent was Taylor…

My customer service agent was Taylor and she rock!

Raymond A Contreras

October 14, 2024 Source: Trustpilot.com

Taylor is Excellent!

Taylor was very efficient, knowledgeable and professional in solving my issues. She did an outstanding job. Thank you.

Wendy Seller