Consolto Reviews

User Rating

4.7/5 (Based on 90 Ratings)

Rating Distribution

Excellent
81.1%
Very Good
14.4%
Average
3.3%
Poor
0%
Terrible
1.1%

User Sentiments

Easy to Use, Seamless Website Integration, Excellent Customer Support, Multiple Communication Channels

Limited Customization Options, Lack of Sub-Account Management, Mobile App Functionality Issues, Limited Group Meeting Features

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Review Summary

User reviews of Consolto highlight its effectiveness as a communication platform for businesses, particularly those working remotely. Users praise the seamless integration with websites, allowing for instant video chats, scheduling, and screen sharing. Consolto's all-in-one approach is lauded for streamlining customer interactions and reducing dependence on multiple platforms. While some users highlight the need for additional features like group meetings, customization options, and a mobile app, the platform's ease of use and responsive support team are consistently mentioned as strengths.

Pros

Easy integration with websites for live chat and video calls.
Multiple communication channels, including video, audio, and chat.
Scheduling appointments directly on the website enhances efficiency.
White label feature makes the platform professional for clients.

Cons

Limited customization options for widget design and branding.
Lack of a mobile app for managing calls on the go.
Group meetings and multiperson video calls are not yet available.
Some features like CNAME and subaccounts are under development.

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Reviews

Roscoe H

February 14, 2024 Source: G2.com

"Great Tool for people who want to work smarter not harder!"

What do you like best about Consolto?

Very responsive team, and such a good product! I am thrilled and ecstatic about all the booking options my client can choose from to connect and communicate with me and my team.

What do you dislike about Consolto?

There is nothing to dislike about Consolto, a great experience and easy to set up so you can hit the ground running!

What problems is Consolto solving and how is that benefiting you?

Convenience at your hand and for your clients gives you so much control over who you give and allow access to. This tool stops you from wasting valuable time with leads that aren't serious about taking the next steps to achieve their success.

Anonymous User

November 10, 2022 Source: G2.com

"Best tool for customer sevice and sales teams"

What do you like best about Consolto?

we are a big travel agency and we have a multi-agent account, we can adjust for each agent different communication channels.

What do you dislike about Consolto?

we don't have dislikes, we get a lot of work from this

What problems is Consolto solving and how is that benefiting you?

we can use consolto for different topics on our website, cruise specialist, flights specialist etc that way we can measure each segment

Anonymous User

April 3, 2022 Source: G2.com

"Best communication platform for businesses"

What do you like best about Consolto?

like how easy it is to embed Consolto into any webpage flawlessly

What do you dislike about Consolto?

I have not found any downside with Consolto at this point.

What problems is Consolto solving and how is that benefiting you?

Consolto provides businesses and consumers with a more interactive platform to communicate and interact with one another. Businesses can keep track of their customer's chat history and use this information to provide a high level of customer service!

Didier A

April 1, 2022 Source: G2.com

"All in one tool for business customers relationship"

What do you like best about Consolto?

Appointment scheduling is a handy feature, and for those interested it is even possible to manage payments directly in the tool.

Team members can respond to customers simultenaously.

It's easy to use and install.

You can go without website thanks to their click'n'talk page.

What do you dislike about Consolto?

Points to improve, but already planned in the roadmap:

- languages of the backend (only English for now)

- create different widgets/team widgets for various sites (for the moment, all websites have the same widget) ---> big point of improvement needed! They plan to implement sub-account management for this.

- also, you can only create one team for the moment (also essential improvement needed)

What problems is Consolto solving and how is that benefiting you?

- Working remotely while being closer to your customers

- The ability to share the screen, send and receive files

- Recording of face-to-face video chats so as not to forget anything and to be able to transcribe the conversation (transcription is planned in the roadmap, but another tool can be used for this in the immediate future)

- The customer can reach us in different ways (video, voice message, live chat, messenger, WhatsApp) and even make an appointment!

Anthony M

February 15, 2022 Source: G2.com

"I Recommend This Tool To Everyone I Know With A Website"

What do you like best about Consolto?

I like that it's simple to set up and add to my website.

I've tried many chat tools and scheduling tools.

This one does both easily .

What do you dislike about Consolto?

I dislike that the calendar doesn't work as I expected.

It's getting better tho', and the support team is quick to respond to questions.

What problems is Consolto solving and how is that benefiting you?

It allows me to give real-time responses to my site visitors and allows them to schedule time that convenient for them.

Stephen L

February 7, 2022 Source: G2.com

"It's almost like being in the same room."

What do you like best about Consolto?

The ease of use. It is extraordinarily easy to set up on your website.

What do you dislike about Consolto?

We want to free our retail sales associates from the console so they can take calls on their phones and show customers the products as they walk about the showroom.

What problems is Consolto solving and how is that benefiting you?

It is so much easier to set up meetings with clients than other video call products. Just keep an appointment option in your signature block and your clients can reach out to you without all the back and forth associated with Zoom and Teams.

Steve C

February 7, 2022 Source: G2.com

"Simple, effective and works really well!"

What do you like best about Consolto?

Very easy to implement on your site, the icon looks good and it works really well.

What do you dislike about Consolto?

Would like to be able to have bigger groups, this is in the pipeline though.

What problems is Consolto solving and how is that benefiting you?

Easy consultation meetings.

David K

February 7, 2022 Source: G2.com

"Everything I wanted and more"

What do you like best about Consolto?

Consolto offers a wide range of features to connect with customers and to provide a world class support

What do you dislike about Consolto?

More customization options related to languages and translations, not everything is translation-ready (yet)

What problems is Consolto solving and how is that benefiting you?

Connecting with clients as soon as possible - they don't have to go through a long booking process, simply check the widget, if we're available we can either jump on a call or resolve their issues via chat

Futch

December 6, 2021 Source: G2.com

"Great for Customers and Coaching"

What do you like best about Consolto?

It has many use cases, from customer service/questions to 1:1 coaching video calls, and it's very customizable.

What do you dislike about Consolto?

I hope they add the ability to toggle available/offline according to my calendar. Right now, it's manual.

What problems is Consolto solving and how is that benefiting you?

It makes contacting me really easy for everyone from prospects to members.

Futch

December 6, 2021 Source: G2.com

"Great for Customers and Coaching"

What do you like best about Consolto?

It has many use cases, from customer service/questions to 1:1 coaching video calls, and it's very customizable.

What do you dislike about Consolto?

I hope they add the ability to toggle available/offline according to my calendar. Right now, it's manual.

What problems is Consolto solving and how is that benefiting you?

It makes contacting me really easy for everyone from prospects to members.

Consolto Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Consolto?

Review Summary

Pros

Cons

Roscoe H

Anonymous User

Anonymous User

Didier A

Anthony M

Stephen L

Steve C

David K

Futch

Futch

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