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Console Cloud Reviews

User Rating

4.7/5 (Based on 93 Ratings)

Rating Distribution

  • Excellent

    76.3%
  • Very Good

    20.4%
  • Average

    0%
  • Poor

    0%
  • Terrible

    3.2%

User Sentiments

User-Friendly Interface, Efficient Workflows, Remote Accessibility, Excellent Customer Support

Limited Reporting Functionalities, Complex Invoice and Payment Processing, Occasional Software Glitches, Lack of Bulk Actions for Certain Features

Do You Use Console Cloud?

Write a Review

Review Summary

User reviews of Console Cloud consistently highlight its ease of use, user-friendly interface, and time-saving features, particularly in areas like invoice processing, lease renewals, and rent arrears management. Remote accessibility is also a key benefit cited by numerous reviewers. However, some users expressed concerns about limited reporting capabilities, the login process, and infrequent updates leading to confusion amongst staff. While generally positive, some reviewers indicated a need for improvements in features such as tenant ledger access and the integration of new functions with existing workflows.

Pros

  • Console Cloud streamlines workflows, saving time and effort.
  • Its userfriendly interface makes it easy to learn and use.
  • The software integrates with other tools to improve workflow efficiency.

Cons

  • Finding tenant lease terms and rent amounts within Console Cloud can be challenging.
  • Some features, like owner statements, require improvement and can be confusing.
  • Customer service support can vary in knowledge and effectiveness.

AI-Generated from the text of User Reviews

Reviews
CS

Cassie S

May 19, 2022 Source: G2.com
"Console- Game Changer"
What do you like best about Console Cloud?

The workflows in console cloud are definitely a very useful tool. They streamline the process for items such as arrears & vacate especially. When used correctly by all staff it ensures that any staff member in the office can easily and accurately determine the exact stage of any process. The automation saves heaps of time too- which is NEVER a bad thing.

What do you dislike about Console Cloud?

Maintenace- it needs a bit more work done to it to include a bit more automation however as a basic maintenance management system is does ok. Coming from a much more heavily automated maitenance system has made the transition a little more difficult however we can see that Console Cloud is making progressive steps in that area.

Recommendations to others considering Console Cloud:

Look at the future of console cloud because it's growing and expanding and ticking more boxes

What problems is Console Cloud solving and how is that benefiting you?

Keeping and maintaining notes has been big for us- a lot of people like to keep information in their head, whereas the workflows reduce this from occurring. Keeping track of insurances and compliance certificates is great too- no more dodgy spreadsheets that rely too much on human input/man power

Read more
TR

Tami R

May 17, 2022 Source: G2.com
"Best Property Base Software"
What do you like best about Console Cloud?

* You can use/access this anywhere in the world

* Easy trust accounting with a bit of risk mitigation built-in

* Workflows keep you accountable and remove the risk of error

* Integration of my favorite things to help me work smarter

* My fave - CMP, which is the maintenance side, is the bomb. That keeps everyone (tenant, owner, trade, and agency) all accountable

What do you dislike about Console Cloud?

There is not really anything to dislike. With all systems, when you know what you are doing, you fly. I have ideas for improvement, but it works really well for me.

Recommendations to others considering Console Cloud:

Do it take the jump to Console; you won't regret it. Will improve your productivity and accountability.

What problems is Console Cloud solving and how is that benefiting you?

It's quite time-saving. I can do the whole leasing process without even leaving my chair. The integration of everything is beneficial. The automation and reminders in workflow help the system work for me, not me work for the system.

Read more
sx

shelley x

April 1, 2022 Source: G2.com
"The best property management software I've used so far"
What do you like best about Console Cloud?

It's easy to use, with all the functions needed, and it keeps improving itself.

What do you dislike about Console Cloud?

Tenant transactions should be the same as the owner's, easy to read online, no need to download every time. Some of my owners can't register owner portal, don't know why.

What problems is Console Cloud solving and how is that benefiting you?

Rent management, landlord payment, maintenance management, easy to communicate with tenants and owners etc..

Read more
PP

Phillis P

December 1, 2021 Source: G2.com
"Quantum delighted with move to cloud"
What do you like best about Console Cloud?

Cloud has been an easy transfer for us with so many daily tasks saving features.

Life is so much easier with the Workflow for cutting down the time to create Routine Inspection notices and bookings.

For staff who need to work from home due to Covid issues, it is a breeze with Console Cloud.

Mid & End of Month processes is totally simplified.

What do you dislike about Console Cloud?

Workflow with rent arrears could be made so much more efficient with being able to view tenant files simultaneously as creating and sending breach notices.

When attaching documents relating to the same issue, whether it be maintenance or any ongoing reasons about the one subject, it would be easier to be able to attach/download a file that we could add every email or correspondence relating to the same issue in one file, instead of having to search through documents and finding 10 items that relate to the same thing, especially with maintenance that would have photo's of what is happening.

What problems is Console Cloud solving and how is that benefiting you?

Water rate payments and being able to invoice tenants at the same time are so much smoother and quicker.

Read more
AU

Anonymous User

November 23, 2021 Source: G2.com
"Perfect trust accounting software and user friendly"
What do you like best about Console Cloud?

We can access it in anywhere even during holiday. Very smart function and very user friendly, timely back office / call center backup. Online "help" service is great.

What do you dislike about Console Cloud?

They update new functions too often, so that even the call center helper could answer my questions about new functions.

Recommendations to others considering Console Cloud:

USE IT

What problems is Console Cloud solving and how is that benefiting you?

the software is integrated and smart.

Read more
AR

Alexander R

November 18, 2021 Source: G2.com
"Good to Great Property Management Services"
What do you like best about Console Cloud?

workflow structures. automation. ease of use

What do you dislike about Console Cloud?

not much. there are lots of features that are in progress that we can see in the cloud feedback section

What problems is Console Cloud solving and how is that benefiting you?

1. Speed of communication - which is increasing.

2. rent arrears - automation

3. owner app - less phone calls to the office for miniscule tasks eg. send a previous statement

Read more
AU

Anonymous User

November 18, 2021 Source: G2.com
"Best of all we have tried"
What do you like best about Console Cloud?

The usability is amazing, everything is in one place and organised in order of need when starting the day.

What do you dislike about Console Cloud?

I wish they had a mobile compatiable app.

What problems is Console Cloud solving and how is that benefiting you?

Lease renewals are so much easier as well as the daily arrears reminders. Saving a lot of time for other things.

Read more
DJ

Dale J

November 18, 2021 Source: G2.com
"Console Cloud well received"
What do you like best about Console Cloud?

It is very easy to use and the layout is simple

What do you dislike about Console Cloud?

There is not one thing that i do not like about console when I'm using it

What problems is Console Cloud solving and how is that benefiting you?

I like that Lease renewals, and rent arrears are very easy to keep track of is at your

Read more
KS

Kaitlyn S

November 18, 2021 Source: G2.com
"Grow the business, reduce the costs"
What do you like best about Console Cloud?

The automated workflows are exceptional, they offer full automation and complete transparency to all (PM's, Owners/Tenants). Visible communication, see when they open emails.

What do you dislike about Console Cloud?

I wish I could remove all my other products, being able to do full leasing management (OFI's, Auto entry notices etc) would be the next thing they should do

What problems is Console Cloud solving and how is that benefiting you?

We've now managed, to make the move from a staff/property ratio of quite low to pods and a more reasonable staff ration, we've effectively removed one full time admin person also.

Read more
SF

Sandra F

November 17, 2021 Source: G2.com
"Easy to use program."
What do you like best about Console Cloud?

Ease of use, time management, resources available, training available,

What do you dislike about Console Cloud?

Nothing so far, all systems in place for property managment

What problems is Console Cloud solving and how is that benefiting you?

Ease of use with rent reviews, tenant vacates, and sign on, now we can save files to the server we lesson the number of paper files needed.

Read more

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