ConnectWise Automate Reviews

User Rating

4.2/5 (Based on 302 Ratings)

Rating Distribution

Excellent
47.7%
Very Good
34.8%
Average
10.9%
Poor
2.3%
Terrible
4.3%

User Sentiments

Robust Automation Capabilities, Extensive Third-Party Integrations, Powerful Scripting Engine, Comprehensive Remote Management

Steep Learning Curve, Occasional Software Bugs, Slow Support Response Times, Outdated User Interface

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Review Summary

User reviews of ConnectWise Automate highlight its powerful automation capabilities, particularly for remote management, patching, and scripting. While users appreciate its robust features and integration with other ConnectWise products, they often cite a steep learning curve and complex setup as major drawbacks. A common complaint centers around support, which is perceived as slow and inadequate, with users needing to rely heavily on documentation and third-party assistance. Overall, ConnectWise Automate is considered a valuable tool for MSPs, but its success hinges on a dedicated team and a willingness to invest time in mastering its intricacies.

Pros

Provides comprehensive remote management and monitoring capabilities for diverse endpoints.
Offers robust scripting engine for automating repetitive tasks, enhancing efficiency.
Integrates seamlessly with ConnectWise Manage, streamlining service desk operations.
Centralized platform for managing and tracking customer issues, improving service efficiency.

Cons

Steep learning curve, requiring significant time and effort to master the platform.
Limited support for Linux and macOS systems compared to Windowsbased products.
UI can be clunky and outdated, requiring user adaptation and potential for frustration.
Implementation process can be complex, requiring dedicated staff or consultants for successful deployment.

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Reviews

Chris B

October 30, 2023 Source: G2.com

"Best RMM tool out there"

What do you like best about ConnectWise Automate?

Alot of 3rd party integrations make it very usefull. Scripting is great and allows us to automate somay things.

What do you dislike about ConnectWise Automate?

New feature development is slow woudl like to see more in this area.

What problems is ConnectWise Automate solving and how is that benefiting you?

We use it extensivly for make system changes/updates and deploying new software. It saves ALOT of tech time.

Tyson W

July 13, 2023 Source: G2.com

"Great RMM for both Internal IT and MSP"

What do you like best about ConnectWise Automate?

Automate makes connecting with my users fast and easy. We use it daily to connect with end users to provide troubleshooting support. We also have several scheduled scripts that run across all of our workstations to keep products up to date and improve the quality of life for both our users and our IT staff.

What do you dislike about ConnectWise Automate?

The desktop admin client is cumbersome. It takes a significant amount of time to load the application and you must refresh your session every 24 hours. The 24 hour time-out wouldn't be an issue if it didn't close the application when the session expired but rather let you just re-authenticate.

What problems is ConnectWise Automate solving and how is that benefiting you?

We have 20 different office locations spread across the United States with a small IT staff that is not present at each office. Automate allows us to provide support similar to what we could give if we were physically present in each office.

Andrew W

February 28, 2023 Source: G2.com

"Solid, Powerful tool"

What do you like best about ConnectWise Automate?

The software really allows the business to implement a huge range of customizations and business processes. If you're willing to put the time in the software can be fantastic

What do you dislike about ConnectWise Automate?

The first level support for Connectwise Automate is poor. For software designed for MSPs they certainly start out assuming you know nothing about computers.

The software UI is also very clunky and new features are pretty lacking at this point.

What problems is ConnectWise Automate solving and how is that benefiting you?

Remote monitoring and management of a wide variety of Windows workstations and servers.

Travis V

January 24, 2023 Source: G2.com

"Wonderful Remote Access Software"

What do you like best about ConnectWise Automate?

ConnectWise's remote access software is a great addition to any IT department. The portal is very user friendly and allows complete control and detailed information on the machine being worked on.

What do you dislike about ConnectWise Automate?

I do not have a negative thing that I can think of about the ConnectWise software. It is very versatile and allows you to manage the device off of one screen instead of needing to transition.

What problems is ConnectWise Automate solving and how is that benefiting you?

ConnectWise is allowing our IT department to easily manage and configure devices from a remote location instead of needing to have them in hand. This allows for the warehouse and sales team to not have to physically see IT in person.

Anonymous User

January 24, 2023 Source: G2.com

"Good System"

What do you like best about ConnectWise Automate?

Connectwise is a good system to connect all you device on one place.

What do you dislike about ConnectWise Automate?

The add in and having to script your own scripes

What problems is ConnectWise Automate solving and how is that benefiting you?

Everything is in one app

Steven L

September 30, 2022 Source: G2.com

"CWA: All in One"

What do you like best about ConnectWise Automate?

ConnectWise Automate is perfect along side ConnectWise Manage. Automate takes the stress out of remote support and scheduled maintenance. Remote access and endpoint management is made easy.

What do you dislike about ConnectWise Automate?

ConnectWise Automate doesn't necessarily have downsides. You need to be familiar with the tool to use it. For remote access, I prefer to use ConnectWise Control.

What problems is ConnectWise Automate solving and how is that benefiting you?

ConnectWise Automate continues to work on their notifications sent to ConnectWise Manage. You can customize how and when you want to see alerts. Maintenance mode has been super beneficial.

Alice

December 7, 2021 Source: Financesonline.com

Robust with functions that are each useful

PROS: Connectwise boasts of multiple functions that are extremely useful to the current needs of IT businesses, from running scripts to automation.

CONS: The interface gives the vibe that it is outdated but that's of course not a major issue.

Kelsie

November 12, 2021 Source: Financesonline.com

Topnotch IT management tool

PROS: With ConnectWise, we were able to proactively detect issues. Early detection helped us act on them before they can cause problems.

CONS: Hope it allowed us to search for our fastest running computers.

Anonymous User

November 4, 2021 Source: G2.com

"Automate is a great tool"

What do you like best about ConnectWise Automate?

Automate is a great tool to showcase and hold all of your environments that then dictate down from the Salo affect into a granular level with lots of information in tasks that are allowed to be run

What do you dislike about ConnectWise Automate?

The mobile app could be better to allow work done while in between jobsites outside of that it is a great product and look forward to using it more

What problems is ConnectWise Automate solving and how is that benefiting you?

Having to go on site to fix issues with an E and user Kanell be done remotely which saves time and money and allows for the business to make more money

Lisa

September 1, 2021 Source: Financesonline.com

Value for money

PROS: ConnectWise brings order in the work process as it segregates computers into groups. Another great thing about it is you can view all the computers without having to engage with your client's. This saves team members with an integrated search approach, in turn, enhancing the team's productivity as they can work on other tasks.

CONS: Some users cannot use the agent as they would encounter bugs once they attempt installing it. In addition, it has shut down on us twice this year, with each running for a couple of days.

ConnectWise Automate Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use ConnectWise Automate?

Review Summary

Pros

Cons

Chris B

Tyson W

Andrew W

Travis V

Anonymous User

Steven L

Alice

Kelsie

Anonymous User

Lisa

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