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Conga Contracts Reviews

User Rating

4.7/5 (Based on 248 Ratings)

Rating Distribution

  • Excellent

    75.4%
  • Very Good

    19%
  • Average

    2.8%
  • Poor

    0.8%
  • Terrible

    2%

User Sentiments

Document Generation Capabilities, Salesforce Integration, Customer Service, Ease of Use

Contract Management, Product Glitches, Lack of Mobile Scalability, Poor Communication

Do You Use Conga Contracts?

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Review Summary

Conga Grid is a powerful tool for data management in Salesforce, enhancing productivity and efficiency. However, some users have reported issues with customer support, slow response times, and difficulties with account management. While most users praise the product's functionality and ease of use, there are concerns about the company's focus on larger businesses, leading some smaller businesses to feel neglected. The product suite is constantly expanding, offering a wide range of solutions for document generation, contract management, and process automation.

Pros

  • Conga Grid is a powerful tool for centralizing data management and visualising data across Salesforce objects.
  • The platform helps improve productivity and efficiency by simplifying data navigation and management.
  • Conga offers great customer support, with responsive and helpful agents addressing issues promptly.

Cons

  • Customer support can be unreliable, with slow response times and difficulty resolving issues.
  • The software is outdated, prone to glitches, and requires extensive administration support.
  • Conga's pricing model can be inflexible, making it difficult to adjust licenses or change features.

AI-Generated from the text of User Reviews

Reviews
SK

Sunaina Khanna

February 19, 2020 Source: Trustpilot.com
A fantastic contract management life…
A fantastic contract management life cycle tool - improves productivity, proves contract negotiation isn't as scary as it seems, we love the ease of the installation to the efficient processes we can build around Conga Contracts and more importantly, WITHIN Conga Contracts. Looking forward to enabling Conga AE and Grid, understanding how these will work for us - excited times ahead!
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R

Ruthanne

December 9, 2019 Source: Trustpilot.com
Great Product
Not only is the product exactly what we need, but the customer service and assistance we have received from the Conga team has been excellent. They are always willing and able to troubleshoot issues with you. Honestly, I have had some of the best customer service experiences with Conga that I've had with any of my salesforce vendors.
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H

HS

November 18, 2019 Source: Trustpilot.com
Love the ease of use and set up!
Date of experience: November 19, 2019
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D

DS

November 18, 2019 Source: Trustpilot.com
Awesome product
Date of experience: November 19, 2019
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HL

Harold Lopez

November 18, 2019 Source: Trustpilot.com
Conga is a great innovative company!
Date of experience: November 19, 2019
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CJ

Claire Jones

January 9, 2019 Source: Trustpilot.com
Quick and efficient production of branded, standardised documents
Conga provide the tools needed to quickly and efficiently produce branded, standardised documents from my Salesforce data. The button parameters available let me choose if my Salesforce users should have to choose a template, who to send it to/where to save it, what format it should be produced in etc, or whether I want to pre-set all these things so all the user needs to is press a button; further to this, I can use workflow to negate my user pressing a button at all, rather run Conga from a field state change instead.
Conga also have an excellent Support team. If you can't find what you need in their documentation, fire an email to the team and they respond very quickly, with what you need plus contextual examples of usage.
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CP

Cassandra Parker

October 2, 2018 Source: Trustpilot.com
Great product, even better customer service.
Not only is the product exactly what we need, but the customer service and assistance we have received from the Conga team has been excellent. They are always willing and able to troubleshoot issues with you. Honestly, I have had some of the best customer service experiences with Conga that I've had with any of my salesforce vendors.
Read more
JE

Jessica Evans

September 30, 2018 Source: Trustpilot.com
Very helpful and great solutions for…
Very helpful and great solutions for our business
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KG

Kelly Giles

September 27, 2018 Source: Trustpilot.com
Conga Composer and Conga Sign must have!
Sales, implementation and support teams have been amazing! Conga events @ Dreamforce 2018 were fabulous! Thank you Conga!!
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MG

Mitzie Garland

September 27, 2018 Source: Trustpilot.com
We lovw our new products from Conga
We lovw our new products from Conga. They have helped with operational efficiencies.
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