Complaints Pro Reviews

I like the fact it compiles all of our complaints in one place.

It's a little expensive; however, it's worth the price.

It helps us keep everything in one spot, and we can have an all-access view of how to solve the issue we are having.

It's very user friendly and easy to use for every person who is not so technically sound also. Very convenient for every type of business and is very compatible for all companies or departments

The tool has some technical issues which makes it very difficult to save and get results immediately. So that would affect the data that is entered in the software. If this is sorted the tool is the best

This is a very reliable software every company should use as it builds confidence in the employees to escalate any issue and the complaints team to handle it proactively and with confidentiality. This is highly recommended to every company as it is convenient

All escalations on the software as it is very useful to track and check the status. Every employee has Liberty and privacy to update any complaint on the tool and give appropriate comments on it. Builds confidence in the employee

Easy interface and user friendly platform

Not accessible to all individuals wanting to use it

To organize customer complains and staff within the company

The team are so easy to work with and the solution is best in class in Australia

Nothing, it does what it is intended to do and does it well

Complaints Pro is integrated with our Salesforce CRM solution for our contact centre and allows them to quickly and easily lodge a complaint to meet local legislative requirements. The complaints team is then able to use the native application to manage the complaint to completion

Its easy to use, and user friendly. It doesn't makes you wait like other complaint cloud apps

The app is a little slow, that the only thing

Use this app, its easy to use and a lot cloud storage

Using it as a cloud space in my work

It is a cloud software whose main feature is handling customer complaints timely and efficiently. It produces customer insights giving a broader knowledge to improve your products and services.

It gives the ability to capture the customers' voice in a single consistent place. It changed the culture of non-customer-facing management where they respond to a customers' complaint.

There is no more questioning of what is factual or fiction since it gives complete visibility of which brand or function is causing our customers the most dissatisfaction.

It only includes online business hours support. So if a problem occurs with a customer, he won't be able to get the help needed after working hours. The complaint will have to wait till the next business day.

The only language it supports is English.

The system is agile and gives adaptation and change support. Fields can be added and removed, classifications updated, creation and deletion of users easily and quickly. The reporting is fully customizable and user-friendly, which helps identify opportunities for service improvement. The license options are light and flexible, making it easier to contract or expand as engaging more parts of our business in managing customer feedback.

Our business mainly depends of Feedback. We need to do survey before we organise any training. This will provide us the market demand to go ahead with the training. After the training, we take feedback fro our clients to retain and build long relationships. Complaints Pro provided timely features which automated our critical process, saving time and reduing risks.

I do feel the cost is at the higher end however I have not experienced any other software to know the current market price such software. Costing needs slight improvment.

Automating our survey and feedback processess was a duanting task. Complaint pro was easy to integrate and provuded the solution we require. Additional features such as alerts helped us to handle negative feedbacks effectively and in a timely manner.

Complaints pro has been useful in keeping our complaints in one place and maintaining our compliance

Took a while to implement but the team were fantastic in supporting us through a high level of change within the business

Compiling complaints into one area and making sure they are dealt with within 40 days deadline

Complaints Pro comes with a price tag. It does not justify its cost. It is encountering glitches this tool provides poor functionality in terms of effortless data storage and retrieval.

The downside is that customer support is available, during online business hours, which is inconvenient when issues arise outside of those times. The application itself is not user friendly albeit occasionally slow.

The software lacks customization options making it difficult to adapt to business requirements. The cloud storage provided by this application has limitations. Does not adequately accommodate businesses dealing with volumes of data.

Complaints Pro has a higher cost and does not justify its price. It is encountering a few problems it proves to be a hectic tool, for managing and monitoring complaints. The drawback is that its support is not available during online business hours.

The app is sometimes sluggish overall it serves as a poor resource for businesses. Not accessible to everyone the support team does not assist in solving any implementation difficulties. Complaints Pros integration with Salesforce CRM offers convenience in managing complaints. It lacks the ability to efficiently prioritize and resolve issues.

The software doesnt include features such as automated ticket assignments and escalation workflows resulting in delays and inabilites when handling complaints. The user interface appears outdated and less intuitive, necessitating training for staff to navigate the system.