CommandBar Reviews

I like best how CommandBar makes it easy and intuitive for users to access any feature or function of an app with a simple keyboard shortcut or a quick search. It saves time and reduces frustration for users who want to get things done efficiently.👍

I don’t dislike anything about CommandBar, but I do have a minor concern that they might try to do too much and lose focus on their core features. I think they should stick with what they do best and not try to add unnecessary or complicated functions that might confuse or distract the users.

I want to give my consumers the finest user experience possible as the owner of a SaaS platform. However, I am also aware that some users may find my app's numerous features and capabilities to be confusing or difficult to locate. That's why I made the decision to employ CommandBar, a tool that enables users to quickly search for or access any feature or functionality of my program with just a keyboard shortcut. They can complete tasks more quickly and easily in this manner, avoiding confusion or frustration. This helps me because it lowers the number of support requests and complaints while also enhancing client retention and happiness.

Basically every SaaS product calls itself a SaaS platform nowadays but I like the way CommandBar’s system makes it easy for any team member to build experiences that show up in the product according to their needs. So I’m happy for them to be called a platform. Other tools we’ve tried in the space don’t do a good job of handling collisions or rate limiting and so users end up bombarded.

Some documentation for more advanced features like their release control system was lacking. It would be nice if these features had the same level of documentation as the more basic stuff.

CommandBar allows our product team to create tours for new features, our marketing team to drive attendance for events like webinars, and customer team members to create tutorials that are specific to their customer accounts.

We use CommandBar exclusively for their nudges. We’re excited about trying out the other parts of the platform but for now are focused on creating a simple way to intervene when our users don’t complete critical flows or end up confused in the product. We love that the nudges are easy for any team member to set up and can be triggered at key times based on user behavior. In the other products we tested we were only able to set up explicit if else logic for message triggering.

We have only evaluated the nudges product so I can’t review the other elements of the platform or their pros and cons.

We have been able to meaningfully increase completion of product flows that we know correlate with long-term success of our users. This was the goal of our project in adopting CommandBar so you can consider us happy users, and we are sufficiently impressed to want to try the other parts of the platform even though they were originally out of scope.

We’ve tried basically every tool in the space (and found a lot of them through G2) and can’t help shake the feeling like they’re all copying each others products because they are all very similar. CommandBar was the first tool we tried that felt like it was doing something relatively unique with the way they have widgets where users can ask questions or search for things. I really like that approach because it “scales” better with users (you can only show them so many modals / pop-ups).

Some of the same limitations we’ve seen with other products in the space where the initial setup to load in data for personalizing messages can require engineering effort, since we don’t use an analytics tool that we can connect up to CommandBar.

We went with COmmandbar to solve the core product adoption problem that every company I’ve worked for faces, and we felt like CommandBar had the most elegant solution which doesn’t rely on an overly “interrupting” approach to steer users in the right direction.

CommandBar excels in its field with unique user-driven widgets, allowing users to search for information while avoiding the overload of pop-ups seen in other tools. Their nudges are easily set up by any team member, triggering context-specific prompts based on user behavior. Additionally, Copilot AI provides concise, accurate responses and can initiate interactive tours. Unlike other tools in the space, CommandBar is seamless to integrate and manage, free from messaging collisions, and is a standout choice compared to similar products.

While the SDK docs are comprehensive, the examples did not match exactly what I was looking for. Fortunately the team was very responsive.

CommandBar helps us with our new user onboarding and self service. It's really cool to see some of the situations where users interacted with the Copilot AI to not only get the right answer to a question, but then launch into a feature walkthrough to give them the full details.

Copilot is one of the coolest applications of AI I’ve seen. The first thing I love is that the answers we get out of it are somehow better than other “GPT wrapper chatbots” that we’ve tried. Kudos to the CommandBar team for figuring out a prompt system that prevents the bot from answering questions that involve information outside of its training set and also being relatively concise (a big problem we have found with other similar products). The ability to trigger tours from the copilot bot is also really cool and not something we’ve found elsewhere.

Sometimes Copilot can be long-winded in a typical ChatGPT way. Our users don’t have much tolerance for reading so we’ve fiddled with CommandBar’s controls to get Copilot to be more concise and most of the time it works well.

CommandBar is helping answers our users' questions while also teaching them how to use our product. It's a really neat combination of customer support functionality but also product adoption/engagement/enhancement.

The design and features that help our users use our app without getting in their way or looking clunky. Like many products we’ve got a lot of powerful features that are sometimes hard to figure out. This is just as true for people using us for a while and new users. CommandBar has a couple products that we’ve found useful to help our users, specifically Helphub and Copilot.

Sometimes the Copilot responses can be hard to shape using just the system prompt, since the system right now uses the OpenAI APIs (with all of its limitations).

CommandBar improves our products usability which we expect will make a difference to user happiness and product adoption, which are valuable metrics for our business. We also use tools like Pendo & Heap to amplify our ability to identify user behavior and leverage analytics to help drive data driven decision making.

Commandbar is really easy to setup and integrate within apps and websites. Their preview feature is very useful, and it does not degrade performances.

Nothing, honestly, CommandBar answer all my 'needs, and more !

Easier navigation and shortcuts, brilliant onboarding

Really enjoyed how it helped guide our customers thrpugh the sales funnel.

Installation took a little but more, but some of our tech savvy staff figured it out quickly

Breaking through blockages in the sales funnel

A lot of tools in the DAP grid that I have used in the past felt like “being rude” to users and shouting at them. When the time came to use one of these tools in my current company I was resistant because I’d seen those negative results more. So I liked / appreciated commandbar’s approach to targeting that tries to avoid this type of untargeted messaging to users, “air traffic control” style. We have not yet used the assistance part of the product but i like how it can be tied together with the nudges.

As others have mentioned the relationship between widgets is not always clear. It would be nice to see some templates that incorporated multiple widgets so you can see what kind of cross linking can be done with multiple that can’t be achieved with one.

The core job to be done is still messaging to users. It’s the approach that is different and benefiting us above other tools that I have worked with. I feel less bad about putting this tool in the hands of other people at our company because there are some guardrails against abuse and users losing trust in what we are doing.