Comm100 Live Chat Reviews

PROS: Comm100 has countless functionalities to pick from, depending on your chat demands. Besides, they always innovate and develop.

CONS: I think it's the lack of skip choices and dark skin will certainly boost the interface.

PROS: The Comm100 staff is a delight to deal with. They are informed, sensitive, artistic, optimistic and ready to dive into data to put the customer first.

CONS: It's hard to find something unlikeable with Comm100. The team is simply awesome. Though I'd prefer it if they had a California office.

PROS: We have used this chat tool for strong seven years. One of the strongest, user-friendly tool that has indispensable features that help maximize the customer experience with our business.

CONS: There's nothing in this platform that I don't like. When you learn the requirements for installation, the operation will be fast and simple.

PROS: I like that it's very simple to set up on our web pages and to have custom keys.

CONS: I wish there's an option to write a username the IP address indicates. It does indicates a name after the chat. However, I often talk to them and never really had a chat with them. It will be nice to know when they're on my website and what pages on my site they go to.

PROS: I really liked the reporting feature of the app as well as the other features such as chat history, rating and code planning.

CONS: You can't get the year-round report. You could only have it split by 3 months.

PROS: A few of the things we enjoy best about Comm100 is having amazing functionality, high-end software, and it's cost-effective. It has ChatBot too that lets us automate the usual answers to the most frequent questions from people which frees up time and boosts our turnaround times. Moreover, the cool thing is that this chat won't go offline until you've decided to log off.

CONS: There's nothing bad about this software. Each version was significantly improved every time and responded to consumer feedback, demonstrated no bugs or sluggishness.

PROS: Comm100's powerful. It does provide all the features an operator needs to offer excellent customer service.

CONS: I'd like to be able to do more customization through the agent's perspective.

PROS: I've been partnering with Comm100 for the last several years and they've really been very supportive, helping me along the way and being very understanding because I'm not a very technical guy. They're very nice and still give me great support.

CONS: I've got no problems with Comm100. I like all about the business. They're fast to reply, very friendly, patient and do anything if there are issues that come up.