CometChat Reviews

User Rating

4.2/5 (Based on 141 Ratings)

Rating Distribution

Excellent
70.2%
Very Good
12.8%
Average
1.4%
Poor
0%
Terrible
15.6%

User Sentiments

Excellent Customer Support, Easy to Use Interface, Extensive Feature Set, Wide Range of Integrations

Inadequate Plugin Functionality, Bugs and Technical Issues, Slow Support Response Times, Limited SDK Functionality

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Review Summary

Users laud CometChat's ease of use, praising its simple setup process, user-friendly interface, and straightforward documentation. They appreciate the platform's customizability and flexibility, highlighting the ability to tailor it to specific requirements and seamlessly integrate it with existing systems. Many reviewers commend CometChat's robust feature set, citing its comprehensive messaging capabilities, group chat functionality, and file-sharing options as key strengths. Additionally, users express satisfaction with CometChat's customer support, describing it as responsive, knowledgeable, and proactive in addressing queries and resolving issues.

Pros

Ease of use: Simple and intuitive interface makes it easy for users to navigate and use.
Customization: Allows businesses to tailor the platform to their specific needs and preferences.
Scalability: Can handle a large volume of messages and users without compromising performance.

Cons

Pricing: The pricing structure may be perceived as relatively higher compared to some competitors, especially for small businesses with limited budgets.
Initial Setup: Setting up and configuring the platform may require technical expertise or assistance, which can be a barrier for nontechnical users or those with limited resources.
Limited Integrations: While the platform offers some integrations with thirdparty applications, the range of available integrations may be limited compared to some competitors, which could impact the flexibility of use.

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Reviews

Anonymous User

December 2, 2022 Source: G2.com

"Director, IT"

What do you like best about CometChat?

SDK is the best for the various development environment. (E.g. iOS , android , website JS)

What do you dislike about CometChat?

The API capacity and calling response speed.

What problems is CometChat solving and how is that benefiting you?

Instant Messagjng / User-friendly customizable UI component .

Magnum N

October 13, 2022 Source: G2.com

"Awesome chat apis and sdk"

What do you like best about CometChat?

Comet has great chat sdks for different platforms. In addition it also has a good apis

What do you dislike about CometChat?

They at times afd new plans/ models that are expensive. The older plan are not offered these features.

What problems is CometChat solving and how is that benefiting you?

It is helping us extend a reliable chat withinour product

Faith S

October 13, 2022 Source: G2.com

"All the tools we've need with excellent customer service."

What do you like best about CometChat?

Comet chat is always adding more tools that we can easily implement in our app. The backend is sleek and really easy to navigate. I especially love how easy it is to access our analytics and how quickly the customer service team has been able to give me legitimately helpful responses.

What do you dislike about CometChat?

The only issues we've had with Comet Chat are some issues with our account status appearing differently on their end. This was resolved fairly quickly without much effort on our end. That's over 2 years with Comet Chat.

What problems is CometChat solving and how is that benefiting you?

We needed a chat solution for our app that allows us to implement the safeguards necessary to create something safe for younger users. Comet Chat and the wide range of features we can easily implement into our app made that possible.

Alejandro Javier V

May 19, 2021 Source: G2.com

"In addition to having a good system, the support is excellent."

What do you like best about CometChat?

The documentation, the available examples, and the great variety of integration with different programming languages, and the sub-integration with different frameworks guide you on the way to integrate chat and video conferencing in your application.

What do you dislike about CometChat?

They need to delve into the methodologies of each framework since even if they propose a pre-made visual interface, it does not comply with the flow of the framework (Ionic-Angular-Capacitor App). It takes a long time to achieve a perfect adaptation.

What problems is CometChat solving and how is that benefiting you?

I managed to develop an application in Ionic-Capacitor-Angular with chat and video conferencing thanks to CometChat.

Christophe Molineris

November 23, 2020 Source: Trustpilot.com

union-trader.com

Très heureux d'avoir confiance à CometChat pour avoir des salons de discussions sur notre site, les fonctionnalités sont bien, facile à paramétrer, leur tarif est raisonnable et ils ont un service client très gentil et disponible.

Amir @ Timber Exchange

July 30, 2020 Source: Trustpilot.com

Surprisingly good

We chose cometchat after comparing the availale solutions on the market. For us they were the obvious choice. Their sales and support staff have a kind and personal approach and always ensure all is resolved fully.

Kamal Berrada

July 9, 2020 Source: Trustpilot.com

The support team is the best

The support team is the best! Available very fast they take time for you and solve the issues quickly! The app is very good. I highly recommand

Dani

June 9, 2020 Source: Trustpilot.com

Awesome platform

Awesome platform! Great customer service.

Giuseppe Pastena (Staff di FaceBambi)

May 28, 2020 Source: Trustpilot.com

Absolutely the best experiences I have…

Absolutely the best experiences I have ever had.Simple API implementation, customer support to say the least wonderful, professional, helpful and understanding.For educational use in social network platform it's a must.My compliments to CometChat!!!

Carlos M. Rodriguez

May 7, 2020 Source: Trustpilot.com

This is the best and honest group of…

This is the best and honest group of people to do business with. They reply to your needs and they follow up with their promises. I AM GRATEFUL for CometChat!

CometChat Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use CometChat?

Review Summary

Pros

Cons

Anonymous User

Magnum N

Faith S

Alejandro Javier V

Christophe Molineris

Amir @ Timber Exchange

Kamal Berrada

Dani

Giuseppe Pastena (Staff di FaceBambi)

Carlos M. Rodriguez

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