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Cognito Forms Reviews

User Rating

4.5/5 (Based on 541 Ratings)

Rating Distribution

  • Excellent

    69.9%
  • Very Good

    17.4%
  • Average

    6.8%
  • Poor

    2%
  • Terrible

    3.9%

User Sentiments

Ease of Use, Powerful Conditional Logic, Excellent Customer Support, Extensive Customization Options

Limited Design Flexibility, Occasional Performance Issues, Confusing Workflow Functionality, Limited Free Plan Features

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Review Summary

Cognito Forms receives favorable feedback for its user-friendliness, customization options, and seamless integration with other applications. Users appreciate the drag-and-drop form builder, which simplifies the process of creating visually appealing forms. The ability to customize forms with conditional logic, calculations, and custom branding is also well-received. Additionally, Cognito Forms integrates seamlessly with popular platforms like Salesforce, HubSpot, and Zapier, allowing for efficient data management and automation of workflows. However, some users have reported occasional technical glitches and limited reporting capabilities.

Pros

  • Easytouse draganddrop interface for building forms.
  • Wide variety of templates and themes to get started quickly.
  • Seamless integration with popular payment gateways and CRM systems.

Cons

  • Lack of advanced customization options for forms.
  • Limited number of features compared to other form builders.
  • Occasional technical issues and glitches reported by users.

AI-Generated from the text of User Reviews

Reviews
A

AA

December 28, 2023 Source: Trustpilot.com
Excellent for my therapy practice
Date of experience: December 29, 2023
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JF

Jim F

December 26, 2023 Source: Trustpilot.com
The support team has been excellent to work with
The support team has been excellent to work with. They have assisted with questions and issues I have encountered as I built our forms. It has been a great experience!

Thank you
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MY

Master Yang

December 16, 2023 Source: Trustpilot.com
Easy and great to use
Date of experience: December 17, 2023
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J

Jeff

December 11, 2023 Source: Trustpilot.com
No Coding Made Simple
For as simple and straightforward this app can do a lot. I strongly recommend anyone who is looking for no-coding apps to look at Cognito Forms first before going into deeper waters with more complicated sites.
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NS

Nichole Salazar

December 5, 2023 Source: Trustpilot.com
Easy to work with
Cognito forms are easy to work with and understand
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VQ

Vivaldo Quaresma

December 4, 2023 Source: Trustpilot.com
All I wanted to have in my forms, Cognito gave me!
All I wanted to have in my forms (and I mean ALL) I found in Cognito Forms without any difficulties in designing and formatting them. I'm very (honestly) very happy with the results I achieved. However, till now, I didn't get any interest from my visitors, but that is not Cognito's problem!
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cg

callum gregson

December 2, 2023 Source: Trustpilot.com
Simple and effective
Very simple to use, make the forms exactly how you want, do t think there's anything else like this around.
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JG

Jaden Gettys

November 27, 2023 Source: Trustpilot.com
User Friendly
User Friendly and quick changes on the go. Every input works and flows fluidly.
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U

Umesh

November 27, 2023 Source: Trustpilot.com
Lower pricing good
Date of experience: November 28, 2023
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KG

Kellyclare Gardner

November 16, 2023 Source: Trustpilot.com
Needle in a Haystack! Best form tool ever!
Cognito Forms was the needle in a haystack that we were looking for! After searching countless sites that would help us build a custom form for our school district’s professional development event we finally found Cognito Forms and it was everything we needed and more. I love the attention to detail, down to the color, shape and font of the text on the page and buttons to being able to customize the width of each prompt. Having the opportunity to customize the images on the form with the option to add links and even show specific graphics based on selections the staff made was incredible. It made everything look so professional and polished. The custom landing page with each teacher’s PD class selections after hitting submit is an incredibly helpful feature too. It was a joy making our forms, seeing just a glimpse of what it could do, and getting to see it in action once our sign up day came.

The only feature that would make our experience even better would be a simple way to have a follow up email of responses sent on a specific future date (as a reminder). We were able to set one up using a timestamp option, but a dedicated option to select a date/time for the extra copy would make things even easier.
Highly recommend using for any event large or small! Having the option to limit responses by quantity was perfect for limiting sign up for sessions based on the capacity of our classrooms! We couldn’t be happier.
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